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Program Manager Resume

SUMMARY

  • Astute strategic planning and business building capabilities - led the team that conceptualized, developed and delivered the wining proposal for a critical $20M GSA client; lead multiple winning IDIQ/BPA proposal efforts at the Department of Health and Human Services (HHS)
  • Program Management Office: Set up and operated Program Management Offices for many clients - Results in efficiency and implementing industry best standards, policies, procedures, governance, metrics and reporting that resulting financial savings of tens of thousands of dollars annually
  • A leader of large-scale, multi-threaded and diverse project teams across various locations orchestrated installation of a comprehensive project management system to over 10000 users. Project was completed ahead of schedule and under budget
  • Direct system life cycle development including Request for Proposal (RFP) development, IDIQ,BPA, Soul Source, feasibility (Return of Investment), risk analysis, requirements analysis/definition, computer systems design, detailed design specifications and database design

TECHNICAL SKILLS

Databases: Oracle 11 g/9i/8i, MS SQL Server 2000 & 2005, MS Access, DB2

Software: SQL, PL/SQL, HTML, JavaScript, XML, MS-Visio, MS Project, Share Point, ASP.NET, J2EE, Websphere, Business Objects, Crystal Reports, OBIEE, Informatica ETL, Knowledge Tree, Serena Mashups, Hyperion, Business Planning and Control System, Baan ERP, ERP modeling, Oracle E-Business Suite, PeopleSoft, SAP, Salesforce, Oracle UCMS, CastIron, JBOSS,Force.com, Chatter, C# .net, C#,Drupal, Delphi

Web/App Servers: Oracle Application Server, IIS, Apache/Tomcat, Websphere

Operating Systems: Windows, UNIX (Solaris), IBM Mainframe

Methodologies: SDLC, Agile, TOC, RUP, PMI, PMI-ACP & Prince2

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

 
  • Responsible for program management of multiple IDIQ contracts with various technical task orders being issued against it.
  • Assisted with eGT set up an Agile and Salesforce IT delivery Practice which helped eGT deliver projects to clients in record time.
  • Lead the effort of technical evaluation and roll out of Office 365 as an enterprise wide tool for eGT.

Program Manager

Confidential

Responsibilities:

  • Managed day-to-day operational aspects of project, from requirements gathering, to solution design, change management and implementation of new processes and solutions for all the Centers of Medicare and Medicaid Services (CMS) & NIH.
  • Implemented processes to increase customer satisfaction 12% and decrease credit payouts by 10%.
  • Led a disciplined transition program that resulted in over $8 million in savings in only 6 months.
  • Surpassed HHS standards by exceeded quality service delivery standards by 5% for CDC & NIH.
  • Responsible for implementing big data, cloud and mobile applications to support state and federal Health Insurance Exchange (HIX) programs which integrates with IRS,SSA,DHS,DOD,DHHS and VA systems.
  • Responsible for migration of CDC and NIH contact center to new vendors.
  • Provided the technical engineering support for the Centers for Medicare and Medicare Services (CMS) in the implementation of the Affordable Care Act (ACA) Federal Health Insurance Exchange (HIX).
  • Managed the development support for HHS’s HealthData.gov website and management of a cloud-based Platform-as-a-Service software production environment (the GeoCloud).
  • Supported CMS’ Center for Consumer Information and Insurance Oversight (CCIIO) Data Services Hub (DSH) project.
  • Worked with Department of Health and Human Services (DHHS) Office of Chief Information Officer (ICIO) in designing, developing, implementing and providing O&M within the cloud environment.
  • Created and presented reports and metrics to executive management on a periodic basis.

Project Manager

Confidential

Responsibilities:

  • Implemented a Federated Access and Identify solution to integrate the Conference Center Application.
  • Created and executed project work plans and revised as appropriate to meet changing demands and requirements from the users.
  • Created and launched cloud service offerings that provide value to federal agencies and operate as a viable business for GSA.
  • Provided guidance and help craft cloud offering for Software-as-a-Service (SaaS), Platform-as-a-Service (Paas) and Infrastructure-as-a-Service (IaaS) line offerings.

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