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Project Manager Resume

SUMMARY

  • He has 11 years of experience in Credit Cards and Payment Industry with expertise.
  • He has been involved in managing large scale complex IT projects, gathering of business requirements, project estimations, designing of functional & technical specifications, development and implementation activities.
  • He has primarily worked on Support, Development,
  • Design and Conversion projects. He has an excellent business acumen coupled with strong analytical and designing abilities. He has also exhibited good leadership capability with on - time quality deliverables for various customers.
  • He has gained experience in managing projects by understanding the team strength and delegating the work to the right resources in the team.
  • He has a good experience in effort estimation, project planning, scheduling, monitoring and ensuring quality delivery within the project timelines and budget.
  • A good team player with good communication skills and has the ability to work in a team or in an individual environment.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Ensure continuity in support services
  • Analysis of critical requirements raised by business and respond with estimations
  • Ensure timely delivery of all development projects
  • Status reporting and client communications
  • Optimal utilization of resources
  • Provide functional assistance to team

Service Delivery Manager

Confidential

Responsibilities:

  • Single point of contact for all production support services related communication
  • Respond in a timely manner to all issues and clarifications requested by users
  • Provided functional and technical assistance to the team for critical incidents and batch abends
  • Management of the support processes to meet performance and quality targets
  • Project management and resource allocation to ensure delivery as per the agreed business SLAs
  • Maintaining batch SLAs and ensure continuity of business services at all times
  • He has been instrumental in setting up the team and all the critical work flow processes to ensure timely actions of production incidents and service requests
  • He has also set up a rigorous ‘change management’ process to regulate the changes in the production system
  • He has also identified potential performance enhancements in the system which have been implemented and resulted in a stable system output
  • Status reporting and client communications

Development Manager

Confidential

Responsibilities:

  • Ensure that the project is executed as per the project with minimal deviations
  • Maintain co-ordination between the conversion, development and testing streams
  • Co-ordinate with third party vendors on development and testing
  • Provided functional and technical assistance to the team for critical project areas
  • Ensuring all issues/defects detected were resolved within the agreed timelines so as not to impact the SIT and UAT timelines
  • He was also responsible for all client communications preparation of project status reports, ensuring task completions as per the project plan
  • Estimation, planning and development for the change requests which were raised during the course of the project

Solution Architect

Confidential

Responsibilities:

  • New MasterCard/Visa card product launches for banks with AFS as the cards Processor
  • EMV migration projects
  • Implementation of region specific cards compliance requirements
  • Launch of various Islamic card products for major banks in the middle east
  • Instant payment services for the banks
  • Launch of universal SMS services functionality
  • New loyalty module for AFS
  • New Internet and Pre-Paid card launches for several banks
  • Design of the interfaces for providing ‘MasterCard Secure’ and ‘Verified by Visa’ services for the whole cards portfolio on AFS system
  • Design of interfaces between VisionPLUS and various core banking systems

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