SUMMARY
- He has 11 years of experience in Credit Cards and Payment Industry with expertise.
- He has been involved in managing large scale complex IT projects, gathering of business requirements, project estimations, designing of functional & technical specifications, development and implementation activities.
- He has primarily worked on Support, Development,
- Design and Conversion projects. He has an excellent business acumen coupled with strong analytical and designing abilities. He has also exhibited good leadership capability with on - time quality deliverables for various customers.
- He has gained experience in managing projects by understanding the team strength and delegating the work to the right resources in the team.
- He has a good experience in effort estimation, project planning, scheduling, monitoring and ensuring quality delivery within the project timelines and budget.
- A good team player with good communication skills and has the ability to work in a team or in an individual environment.
PROFESSIONAL EXPERIENCE
Confidential
Project Manager
Responsibilities:
- Ensure continuity in support services
- Analysis of critical requirements raised by business and respond with estimations
- Ensure timely delivery of all development projects
- Status reporting and client communications
- Optimal utilization of resources
- Provide functional assistance to team
Service Delivery Manager
Confidential
Responsibilities:
- Single point of contact for all production support services related communication
- Respond in a timely manner to all issues and clarifications requested by users
- Provided functional and technical assistance to the team for critical incidents and batch abends
- Management of the support processes to meet performance and quality targets
- Project management and resource allocation to ensure delivery as per the agreed business SLAs
- Maintaining batch SLAs and ensure continuity of business services at all times
- He has been instrumental in setting up the team and all the critical work flow processes to ensure timely actions of production incidents and service requests
- He has also set up a rigorous ‘change management’ process to regulate the changes in the production system
- He has also identified potential performance enhancements in the system which have been implemented and resulted in a stable system output
- Status reporting and client communications
Development Manager
Confidential
Responsibilities:
- Ensure that the project is executed as per the project with minimal deviations
- Maintain co-ordination between the conversion, development and testing streams
- Co-ordinate with third party vendors on development and testing
- Provided functional and technical assistance to the team for critical project areas
- Ensuring all issues/defects detected were resolved within the agreed timelines so as not to impact the SIT and UAT timelines
- He was also responsible for all client communications preparation of project status reports, ensuring task completions as per the project plan
- Estimation, planning and development for the change requests which were raised during the course of the project
Solution Architect
Confidential
Responsibilities:
- New MasterCard/Visa card product launches for banks with AFS as the cards Processor
- EMV migration projects
- Implementation of region specific cards compliance requirements
- Launch of various Islamic card products for major banks in the middle east
- Instant payment services for the banks
- Launch of universal SMS services functionality
- New loyalty module for AFS
- New Internet and Pre-Paid card launches for several banks
- Design of the interfaces for providing ‘MasterCard Secure’ and ‘Verified by Visa’ services for the whole cards portfolio on AFS system
- Design of interfaces between VisionPLUS and various core banking systems
