Operations Manager Resume

SUMMARY

“Strong credentials in IT Services Management (ITSM) and ITIL methods and process; ensuring operational excellence; developing cost effective solutions to attain customers’ business requirements”
Dynamic and accomplished professional with 22 years of experience in customer service and technical support industries. Possessing team approach; adept in performing in critical situations with strict deadlines and multiple deliverables.
Extends diverse and cross functional experience in business process management, Global IT operations & call center management, project management, process management, customer service and people management.
Demonstrated expertise in developing ITIL compliance operations metrics and reporting, providing strategic overviews of business operations in the areas of SLA compliance and employee productivity.
Adroit in strategic planning, developing client - focused organizational cultures, analyzing performance trends and recommending feasible solutions for areas having downward trends.
Leveraging sound working exposure in ITes (Call Center / BPO), Manufacturing / Production, Information Technology (Software) and Aerospace / Aviation / Airline Industries.
Well versed in computer manufacturing end-2-end BP, Information Technology Service Management (ITSM), ITIL methodologies and ISO9000 including Enterprise Resource Planning, B2B/Middleware Integration Support, Remedy Incident Management and engineering documentation.
Adaptive Team leader, updating latest technologies, combining sound communication, interpersonal, negotiating and problem solving skills with analytical and leadership capabilities.

PROFESSIONAL EXPERIENCE

Confidential

Operations Manager

Responsibilities:

Operations Service Delivery - Operations Manager for various banking applications for Equities and Mutual Funds business domains.
Ensure client service requests and initiatives are accurately prioritized and aligned with the strategy and direction of the client's organization.
Ensure appropriate resources are allocated, and that functions are coordinated to achieve solution goals.

Confidential

Manager, Advisory Management Consulting

Responsibilities:

Project Manager for GST Advisory and Implementation across client organization involving business processes.
Business performance services focusing on business strategy and process improvement.
Applied best practices to ensure positive effects on research methodology, customer satisfaction and ultimately profitability.

Confidential

Operations/Service Delivery Manager

Responsibilities:

The primary responsibility is to manage and execute to operational and financial commitments, including scope of services, service levels/performance metrics, service quality, and cost to serve.
Ensure client service requests and initiatives are accurately prioritized and aligned with the strategy and direction of the client's organization.
Ensure appropriate resources are allocated, and that functions are coordinated to achieve solution goals.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship