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Project Manager/ Consultant Resume

SUMMARY

  • Highly skilled Senior Business Analyst with several years of experience in providing Information Technology (IT) services in both the public and private sector with key emphasis on r e qui r e men ts ana l ys i s an d ma nag eme nt, pr oj ec t m ana gem ent, s o ftwar e pr oc es s i m pr ov em ent, c o nfi gur at i on ma nag eme nt, tes t an al ys i s an d ma nag eme nt and quality assurance.
  • Possesses a proven ability in implementing CMM I® S CA MP I assessments .

TECHNICAL SKILLS

  • SEI CMMI®
  • Project Management Tools: MS Project, Clarity
  • Requirements Management Tools: DOORS, Retract, IBM Rational Requirements Composer
  • Testing Tools: Astra Quick Pro
  • Technical Writing
  • Database Tools: MS SQL Server, MS Access, Oracle
  • Operating Systems: MS Windows
  • Other Tools: MS SharePoint, MS PowerPoint, MS Visio, MS VSS, Perfect Tracker, Subversion, Fireworks MX
  • Application development Tools: VB, HTML, Java
  • Implemented software development methodologies: Waterfall, Agile, and Iterative.
  • Experienced with web development and client server technologies
  • Experienced with Content Management portal development
  • JIRA Tracking tool

PROFESSIONAL EXPERIENCE

Confidential

PROJECT MANAGER/ CONSULTANT

Responsibilities:

  • Coordinated project activities for development of a large scale software development implementation of a legacy system with a cross - functional team
  • Developed project management deliverables and project status reporting documentation
  • Provided project status updates in client status meetings
  • Defined and maintained staffing processes and procedures in collaboration with human resource management staff to ensure adherence to staffing policies
  • Responsible for creating and maintaining a financial tool to manage sub-contractor invoicing

Confidential

PROJECT MANAGER

Responsibilities:

  • Coordinated and led JAD sessions and project status meetings with client and project staff
  • Managed portal development of a SharePoint Content Management System
  • Created project management documentation and project status reports
  • Managed project scope planning, budgeting and forecasting
  • Led internal work streams and managed workforce utilization
  • Implemented risk management by identifying, managing and tracking risks to closure

Confidential

PROJECT MANAGER

Responsibilities:

  • Managed cross functional IT team, collaborated with clients and third-party software vendors
  • Worked with a diverse business team comprised of SMEs (Subject Matter Experts), data entry, data quality control, call center and outreach staff
  • Conducted JAD sessions with the client and development staff to define client requirements and managed client expectations
  • Developed project plans and schedules; maintained project schedule
  • Led Peer Reviews for project documentation; prepared project status reports
  • Performed market research to benchmark various Requirements Management tools and select one for purchase by the organization
  • Led the IT team to a successful SEI CMMI Level 2, and Level 3 assessment. CMMI standardized the processes and procedures governing the management and execution of the IT team's SDLC (Software Development Life Cycle); served as a key contributor in the SEI CMMI® SCAMPI assessments
  • Performed financial forecasting for the project
  • Implemented risk management across projects by identifying, managing and tracking risks to closure

Confidential

SOFTWARE PROCESS ANALYST

Responsibilities:

  • Conducted JAD sessions with project staff and Subject Matter Experts (SMEs) to define requirements and produced Requirements Specification documentation
  • Developed requirements for web-based applications with database backend
  • Created Use Cases using UML, and the Requirements Traceability Matrix (RTM)
  • Served as Lead Requirements Analyst and managed other Requirements Analysts, developed requirements documentation, and reviewed other analysts' work products
  • Performed a gap analysis between original requirements and the new tasks as assigned by the client which resulted in more accurate identification of client's needs
  • Served as Lead Test Engineer, developed test documentation (Test Plans and Test Cases), and reviewed other test engineer's work products
  • Executed system testing (black box, white box, system, regression and integration testing) to ensure clients’ requirements were met
  • Evaluated test results and worked with the developers to resolve identified errors
  • Supervised User Acceptance (UA) testing conducted by users
  • Improved software development processes and procedures to map to CMMI® Level 3
  • Audited projects to ensure compliance with the company process and procedure standards that map to SEI CMMI® standards; and worked with IT teams to build in improved process adherence techniques

Confidential

SENIOR SYSTEMS SUPPORT SPECIALIST/CONSULTANT

Responsibilities:

  • Configured clients' data for proprietary software, quality assurance and testing of new configurations
  • Tracked customer calls and provided technical support for customers
  • Retained as the sole Consultant working independently to handle customer issues and provide guidance to the new owners of the product after a buy over of the company
  • Trained over 100 customers on use of proprietary software including training on how to write SQL queries. The training reduced technical support calls by at least 50% and solved network printer connectivity problems

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