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Program Manger Resume

Richmond, VirginiA

SUMMARY:

PMP Project Management Project Coordination Business Analysis Process Improvement Workflow Coordination Management Integration Strategic Thinking Leadership Collaboration Mentoring Training Requirements Gathering Research & Data Analysis Risk Management Business Development Negotiations Customer Fulfillment Operations

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Virginia

Program Manger

Responsibilities:

  • Supported Project Manager on a large multiple work stream IT data center build and migration project, coordinating key tasks associated with the management of the project including work flow, compliance, risk reporting, forecasting, and communication
  • Applying project management tools and techniques, responsible for developing and maintaining project schedule including creating weekly status metrics, milestone and key task report, risk reporting and management, planning and work calendar.
  • Analyzed data in Excel and create presentations and Metrics reports in PowerPoint.
  • Utilized Microsoft Project, Knowledge Link, and Clarity to support schedule tracking and reporting for project team.

Confidential, Richmond, Virginia

Business Analyst

Responsibilities:

  • Performed workflow design review, time and motion study, benchmarking and process improvements using lean and six sigma tools.
  • Upon completion of project, prepared and presented recommendations to develop strategies for improvement to the process.
  • Performed data and process implementation validation for the five operational centers for benchmarking comparisons.
  • Compiled staffing productivity and leveling reports for forecasting.
  • Collaborated with senior level management through initiation and execution of the project to ensure fulfillment of scope.
  • Responsible for extensive study of mortgage operations to provide a detailed analysis of mortgage programs and processes across five operational centers.
  • Analyzed and interpreted data using Excel and Visio.

Confidential, Richmond, Virginia

Project Coordinator

Responsibilities:

  • Collaborated with stakeholders to monitor and control the Credit Card Operations process integration life cycle using standard project management methodologies, tools & techniques.
  • Created performance metrics utilizing Data Warehouse, Business Objects and internal Oracle based database for key areas of responsibility.
  • Collaborated with Data Analysts from Terradata to develop Crystal and ETL reports.
  • Shared planning data and information collected and stored in the Data Warehouse with other groups in the communications management plan.
  • Performed Integrated change control to ensure the established approval processes for work stream were are being followed and communicated as dependency requirements changed using project management methodologies.
  • Performed risk analysis to project schedule and budget and escalated concerns to the project manager.

Project Coordinator

Confidential

Responsibilities:

  • Performed Work flow decomposition and process requests using proprietary software.
  • Identified and implemented improvements to the Pod work processes, communications channels, and work breakdown structure.
  • Tracked milestones and deliverables based on the strategic and communication plans.
  • Updated monthly CCF calendar, assist with monthly STAG fulfillment.
  • Analyzed, validated, and processed Recon Fulfillment requests and facilitated approval process.
  • Using Microsoft Office Suite researched and negotiated resource availability for offers and campaign requests to resolve operational issues.

Confidential, Richmond, Virginia

Business Analyst / Loan Line Operations Consultant

Responsibilities:

  • Workflow Coordinator responsible for loan population to the underwriting centers throughout the Confidential mortgage operations system resulting in a reduction of the holding queue for loan review from 17 days to 4 days.
  • Coordinated process improvements between teams assessing end user requirements and objectives for multiple ongoing projects.
  • Forecasted future loan leveling needs, monitored population schedule and reports to set appropriate deadlines and escalations with customers and business partners; managing over 500 daily loan assignments and the distribution of loan underwriting responsibilities.
  • Maintained policy documentation library for compliance.
  • Received Confidential Special Thanks and Recognition for work on loan rate lock report
  • Developed detailed functional requirements, system process and data flows and system integration requirements by identifying, reviewing, analyzing and evaluating business systems and user needs.

Confidential, Richmond, Virginia

Assistant Vice - President / Business Development

Responsibilities:

  • Originated, underwrote and managed over $12MM in small business, retail, and equity loans.
  • SBA Program Manager: liaison with the Confidential and represented bank at all Confidential meetings; developed bank communication plan for Confidential ; coordinated team of 5, including 1 direct report to manage the initiation, monitoring and control of Confidential loans; handled end to end integration, coordination and communication and delivered monthly status reports.
  • Built a business development network to market bank services and products.
  • Managed, trained, and mentored team on key business procedures and best practices.
  • Developed and delivered presentations to senior management on portfolio management, risk management, loan review, and business development.
  • Founded the Western Chesterfield Business Alliance.

Confidential, Richmond, Virginia

Project Finance Manager

Responsibilities:

  • Program manager for state assistance loan programs.
  • Managed end to end program coordination and integration with collaborative partners and sponsors.
  • Facilitated seminars and forums to market governmental and small business loan programs by cultivating business relationships and creating communications management plans with bankers, economic developers, and small to middle market business owners.
  • Developed and provided training and presentations on a number of subject matters, covering a variety of business, management, planning, and financing topics, working with government agencies, marketing partners and pre-venture and existing small businesses.

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