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Project Manager Resume

Burlington, MA

OBJECTIVES:

To use my analysis and management skills in a challenging environment and to bring maximum output and profit to the company by delivering quality deliverables and there by gaining customers satisfactions

CAREER SUMMARY:

  • Over 15 years of Technology experience in project management, business analysis, development and testing.
  • Established functional product expertise.
  • Leveraged existing investments for best in class application services, and explored best solution where appropriate.
  • Drove programs to improve the usefulness of current application with a focus on performance and enhancement of the user experience.
  • Ensured that for every major project or release, there were zero deficiencies and all the necessary documents were complete, reviewed and signed off
  • Built a system governance team to maximize business benefits by utilizing resources to optimum level and taking decision on key initiatives collaboratively with our business partners.
  • Over 7 years of extensive experience in global CRM deployment and supporting applications for large and mid - sized organizations with multiple stake holders and challenging timelines.
  • Strong technical, communication, and presentation skills.

AREAS OF EXPERTISE:

  • Worked cross functionally between Information Technology and Sales, Marketing, and Customer Center teams - across geographies to understand and fulfill business requirements - meeting their short term and long term needs along with project deadlines and delivery scope
  • Thorough knowledge of all phases of the project life cycle
  • Managed system developers to translate the functional specifications into technical specifications to provide workable functionality to support business processes
  • Collaborated with system owners testing a new functionality, managing UATs and obtaining sign-off
  • Mentored and trained junior BSAs
  • Foreign language - Fluent in Hindi

TECHNICAL SKILLS:

Software: Sales force, Eloqua 10/9, Oracle CRM On Demand R19/18/17, Analytics reports and Dashboards, Mobile Sales Assistant/Connected Mobile Sales Assistant, CRM Desktop,, Siebel 7.8/7.5.3/ 7.0.3/6.3 , Call Center, Sales, Marketing, eFinance, eCommunication, eChannel, eSales, eService, eMarketing, Siebel Tool and Configuration, EIM, Workflow

Scripting/Languages: eScript, VBScript, SmartScript, JavaScript, VB6.0, Java, C, /C++, SQL, PL/SQL

Databases: Oracle 9i/8i/7.x with Developer 2000, SQL Server 2005, MS Access 7.0/2.0

Operating Systems: Windows XP, Windows 2003/ 2007, MAC OS.

PROFESSIONAL EXPERIENCE:

Confidential, Burlington, MA

Project Manager

Responsibilities:

  • Performed feasibility and cost/benefits analysis of business needs.
  • Understood and documented high level business requirements, created project plans, identified resources and drove projects to meet milestones.

Senior Business Systems Analyst

Confidential

Responsibilities:

  • Subject matter expert in Sales force, and marketing (Eloqua) applications
  • Prioritize enhancement requests for Salesforce.com; serve as the owner for all Salesforce.com enhancements requested by the sales/marketing team
  • Write requirements, design solutions, perform development / configurations, test and communicate Salesforce.com functional updates to users; could involve creating custom objects, triggers, workflows, reports or other custom development work
  • Maintains overall Salesforce.com configurations (users, roles, profiles, security settings, etc).
  • Work with business owners to develop test case scenarios for functional enhancements and lead and/or perform the testing efforts.
  • Implemented the Deal Approval process in the Sales tool that provides sales, legal, and finance with a shared view of the actions and documentation in order to obtain internal approval for individual opportunities, before proposals are presented to customers
  • Implemented custom reports and dashboards for the executive management team including Booking/Revenue pipeline analysis, and quota analysis

Administrator

Confidential

Responsibilities:

  • Prioritized outstanding enhancement and defects, ensuring deadlines and timelines were met
  • Enhanced existing client relationships and developed new ones by discussing technology strategy and competitiveness issues with senior executives in proposing cost effective solutions to their business challenges

Senior Business Systems Analyst

Confidential

Responsibilities:

  • Coordinated closely with system developers to translate the functional specifications into technical specifications to provide workable functionality to support business processes
  • Collaborated with system owners testing a new functionality, managing UATs and obtaining sign-off
  • Worked with SQL queries for data manipulations and troubleshooting issues
  • Coordinated ongoing training for the world-wide base of CRM Siebel system users, both in formal training sessions and informal learning opportunities with end users. Made a user guide, training material and data
  • Implemented territory and team assignment using assignment manager

Confidential, Concord, MA

Senior Business Systems Analyst

Responsibilities:

  • Liaised with business and functional owners to define Siebel EAI environment, functional requirements, development and ownership of key client relationships.
  • Subject matter expert in Sales and marketing (Eloqua) applications
  • Customized the Siebel Marketing module and built processes for email campaigns to create leads and calculate ROI, lead qualification per territory and routing to large VARs
  • Implemented the segmentation engine and built processes around how email campaigns can reach global, and multi-lingual communities and adhere to CAN-SPAM compliance
  • Worked consistently on identifying data quality issues and implemented necessary initiatives
  • Consistently upgraded the application to enhance core functionality
  • Resolved design issues, developed strategies to that support system flexibility and performance
  • Customized GUI and implemented complex business rules in the functional modules using Siebel tools and eScript
  • Configured and programmed complex business rules in Siebel using Siebel Tools
  • Planned and participated in design and code reviews with team members to improve performance of an application
  • Enhanced functionality, customized and implemented new Siebel modules
  • Used eScript at various levels (Applet, Business Component, Business Service) to implement complex data validation and business rules

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