IT/Technical Service Manager Resume

SUMMARY

PROFESSIONAL EXPERIENCE

IT/Technical Service Manager

Confidential

Responsibilities:

Implemented a system for consecutive bar coding and other variable information for customer request.
Maintain company Business Data Information System including software updates and building reports from information contained therein.
Train users on the proper use of the software and how to search the database to obtain information they needed.
Operate and maintain a Mac Xserve running OSX 10.4 and a Mac G4 server running OSX 10.3. as well as a Graphics server running Windows 2003 server
Responsible for all network operations and maintenance for 12 PCs and 12 Macs, 3 multifunction printers, 4 graphics printers, 2 PCs running the graphics RiP programs, and 2 Digital Plate Makers and the calibration in software of the platemakers.
Responsible for software and hardware updates, repairs, and purchasing recommendations for new software and hardware.
Troubleshoot new jobs, and current jobs on the production floor, for priority, efficiency and time-management.
Provide on-site and phone tech support for customers regarding label printing programs and thermal printers as well as doing maintenance on the printers.
Work with vendors and customers on issues related to materials, and new items to make workflow more efficient.
Track and maintain inventories on ink, paper, and other supplies

Project Manager

Confidential

Responsibilities:

Worked with Deluxe Global Media Services management and staff to operate their in-house printing operations efficiently.
Oversaw the addition of 4-color process Sheet-fed Offset capability in same facility-including the set up of Digital CTP and RIP system and RIP calibration to press.
Did set up and maintenance on the finishing equipment (cutter, folder, UV’er).
Worked on ordering supplies for this facility, as well as personnel management and quality improvement for this department.
Managed the addition of and transition to a Digital Flexo Plate maker Confidential Labeling in Bryant, AR, and helped with the making of a marketing video for the company we purchased the unit from
Managed the FTP site customers used to upload graphics files.