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It/technical Service Manager Resume


  • Goal - oriented individual with strong customer support capabilities.
  • Organized, highly motivated, and a detail-directed problem solver.
  • Quick learner of different programs and hardware
  • Good technical understanding of PCs and Macs


IT/Technical Service Manager



  • Implemented a system for consecutive bar coding and other variable information for customer request.
  • Maintain company Business Data Information System including software updates and building reports from information contained therein.
  • Train users on the proper use of the software and how to search the database to obtain information they needed.
  • Operate and maintain a Mac Xserve running OSX 10.4 and a Mac G4 server running OSX 10.3. as well as a Graphics server running Windows 2003 server
  • Responsible for all network operations and maintenance for 12 PCs and 12 Macs, 3 multifunction printers, 4 graphics printers, 2 PCs running the graphics RiP programs, and 2 Digital Plate Makers and the calibration in software of the platemakers.
  • Responsible for software and hardware updates, repairs, and purchasing recommendations for new software and hardware.
  • Troubleshoot new jobs, and current jobs on the production floor, for priority, efficiency and time-management.
  • Provide on-site and phone tech support for customers regarding label printing programs and thermal printers as well as doing maintenance on the printers.
  • Work with vendors and customers on issues related to materials, and new items to make workflow more efficient.
  • Track and maintain inventories on ink, paper, and other supplies

Project Manager



  • Worked with Deluxe Global Media Services management and staff to operate their in-house printing operations efficiently.
  • Oversaw the addition of 4-color process Sheet-fed Offset capability in same facility-including the set up of Digital CTP and RIP system and RIP calibration to press.
  • Did set up and maintenance on the finishing equipment (cutter, folder, UV’er).
  • Worked on ordering supplies for this facility, as well as personnel management and quality improvement for this department.
  • Managed the addition of and transition to a Digital Flexo Plate maker Confidential Labeling in Bryant, AR, and helped with the making of a marketing video for the company we purchased the unit from
  • Managed the FTP site customers used to upload graphics files.

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