IT Project Manager - Data Security Infrastructure Resume Houston, TX - Hire IT People

SUMMARY:

25 - year IT professional with experience from the Data Center to the Customer site
6 years of IT Project Management experience with over 50 successful project Closures
Proven ability to author Processes based on ITIL and PMBOK frameworks
Experience with implementations and conversions to Confidential ServiceManager, Confidential ServiceNow, Confidential PPM, and BMC Remedy

PROFICIENCIES:

Networking: Wired and Wireless Ethernet; Cisco networking devices

Applications: MS Windows; Linux; Adobe Dreamweaver & Photoshop; MS Office Suite; BMC Remedy; Confidential Service Manager; Confidential ServiceNow; MS Project;

IT Concepts: High-level familiarity with AS400; SQL Server; VMWare; SAP; ITIL framework; NetScaler; Cisco Networking Topologies

WORK HISTORY:

Confidential, Houston, TX

IT Project Manager - Data Security Infrastructure

Responsibilities:

Managing a project to implement high availability for a web malware solution, and add new appliances to prevent email malware.
Authored process and procedure for shipping IT equipment overseas

Confidential, Houston, TX

Project Lead

Responsibilities:

Analyzed existing Change Management processes and procedures, comparing against new standards developed to comply with new reporting requirements
Authored Change Management Process, Procedures, all documentation and required forms
Authored new process and procedure for ensuring that data security model was compliant with new laws and standards.
Completed Change Management and Data Security projects on or ahead of deadline.

Confidential, Houston, TX

Project Manager/Change Coordinator

Responsibilities:

Resource scheduling, planning, and execution oversight of Change and Implementation projects, leveraging client's Confidential Service Manager ticketing system
Daily interaction with client users and engineering staff
Authored Change Management Process document with client's Director of Systems Engineering
Daily use of ticketing system and conversion from Remedy to Confidential ServiceNow with both Confidential and RR Donnelley
Successfully managed a high-priority project to correct an issue with a Metro-Ethernet circuit, garnering direct praise from client's Director of Network Engineering
Implementation Project Manager/Pre-Production & Quality Coordinator
Successfully implemented projects from Initiation through Closure.
Received 5 s for Customer Service and Project Mgmt. Excellence
Authored PMO Closure Document

Team Lead

Confidential

Responsibilities:

Supervised a team of Contact Center Associates
Mentored and instructed Associates in Customer Service methodologies
Gained proficiency with Remedy ticketing system
Created an automated Associate Performance Rating system

Confidential, Houston, TX

Owner/Consultant

Responsibilities:

Provided complete IT consulting services to a diverse client base, primarily focusing on the Travel Industry
Gained proficiency with the Amadeus booking system
Gained proficiency with Dreamweaver and Photoshop
Became exclusive web designer for graduates of the International Tours of Houston Home-based Travel Business program

Confidential, Pinehurst, TX

Consultant

Responsibilities:

Provided wide range of IT services to diverse clients including Construction, Telecommunications, and Entertainment industries
Provided guidance on several service enhancements to improve customer satisfaction

Confidential, Houston, TX

Client Service Operator

Responsibilities:

Performed help desk functions including tape backups, customer assistance
Praised for “raising the bar” for customer service and technical knowledge

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It Project Manager - Data Security Infrastructure Resume

Houston, TX

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