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It Project Manager - Data Security Infrastructure Resume

Houston, TX

SUMMARY:

  • 25 - year IT professional with experience from the Data Center to the Customer site
  • 6 years of IT Project Management experience with over 50 successful project Closures
  • Proven ability to author Processes based on ITIL and PMBOK frameworks
  • Experience with implementations and conversions to Confidential ServiceManager, Confidential ServiceNow, Confidential PPM, and BMC Remedy

PROFICIENCIES:

Networking: Wired and Wireless Ethernet; Cisco networking devices

Applications: MS Windows; Linux; Adobe Dreamweaver & Photoshop; MS Office Suite; BMC Remedy; Confidential Service Manager; Confidential ServiceNow; MS Project;

IT Concepts: High-level familiarity with AS400; SQL Server; VMWare; SAP; ITIL framework; NetScaler; Cisco Networking Topologies

WORK HISTORY:

Confidential, Houston, TX

IT Project Manager - Data Security Infrastructure

Responsibilities:

  • Managing a project to implement high availability for a web malware solution, and add new appliances to prevent email malware.
  • Authored process and procedure for shipping IT equipment overseas

Confidential, Houston, TX

Project Lead

Responsibilities:

  • Analyzed existing Change Management processes and procedures, comparing against new standards developed to comply with new reporting requirements
  • Authored Change Management Process, Procedures, all documentation and required forms
  • Authored new process and procedure for ensuring that data security model was compliant with new laws and standards.
  • Completed Change Management and Data Security projects on or ahead of deadline.

Confidential, Houston, TX

Project Manager/Change Coordinator

Responsibilities:

  • Resource scheduling, planning, and execution oversight of Change and Implementation projects, leveraging client's Confidential Service Manager ticketing system
  • Daily interaction with client users and engineering staff
  • Authored Change Management Process document with client's Director of Systems Engineering
  • Daily use of ticketing system and conversion from Remedy to Confidential ServiceNow with both Confidential and RR Donnelley
  • Successfully managed a high-priority project to correct an issue with a Metro-Ethernet circuit, garnering direct praise from client's Director of Network Engineering
  • Implementation Project Manager/Pre-Production & Quality Coordinator
  • Successfully implemented projects from Initiation through Closure.
  • Received 5 s for Customer Service and Project Mgmt. Excellence
  • Authored PMO Closure Document

Team Lead

Confidential

Responsibilities:

  • Supervised a team of Contact Center Associates
  • Mentored and instructed Associates in Customer Service methodologies
  • Gained proficiency with Remedy ticketing system
  • Created an automated Associate Performance Rating system

Confidential, Houston, TX

Owner/Consultant

Responsibilities:

  • Provided complete IT consulting services to a diverse client base, primarily focusing on the Travel Industry
  • Gained proficiency with the Amadeus booking system
  • Gained proficiency with Dreamweaver and Photoshop
  • Became exclusive web designer for graduates of the International Tours of Houston Home-based Travel Business program

Confidential, Pinehurst, TX

Consultant

Responsibilities:

  • Provided wide range of IT services to diverse clients including Construction, Telecommunications, and Entertainment industries
  • Provided guidance on several service enhancements to improve customer satisfaction

Confidential, Houston, TX

Client Service Operator

Responsibilities:

  • Performed help desk functions including tape backups, customer assistance
  • Praised for “raising the bar” for customer service and technical knowledge

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