TECHNICAL BACKGROUND:

• RoboHelp
• Visio
• Axure RP
• Ariba Supplier Network
• SAP Frictionless
• Visual Studio Team Foundation Server 2012
• QuickBase
• Microsoft Project
• Atlassian JIRA
• Atlassian Confluence
• SalesForce
• Kadient/Qvidian InciteKnowledge
• SharePoint
• SQL

EXPERIENCE:

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Manages all aspects of scholarship application system and learning management software development projects utilizing Agile development methodologies, ensuring projects are delivered on time and on budget
• Conducts fact gathering sessions with business owners to determine business needs
• Researches business problems and suggests solutions to business owners
• Translates business needs into requirements documents
• Schedules application design, development and deployment activities
• Works with the development team preparing estimates for design, coding and testing
• Ensures that development meets the acceptance criteria for given business requirements
• Ensures that development and testing activities meet the scheduled timelines
• Assists with system testing and debugging of applications
• Identifies user acceptance test scenarios and assures that these activities are properly scheduled and completed
• Writes and executes test plans to validate enhancements meet requirements
• Identifies, effectively communicates, and resolves project issues and risks
• Maintains communication with stakeholders and provides project status updates
• Performs workload planning, tracking accomplishments, team meetings and status reporting including and not limited to Sprint planning, Sprint retrospectives, the daily Scrum, and Show and Tell Ceremonies
• Ensures project related documentation is up to date and accessible to the organization
• Trains end users on application functionality and enhancements
• Researches and assists with the resolution of Help Desk ticket issues
• Prepares technical documentation in the form of Release Notes and maintains documentation library

Confidential

Strategic Sales Support Project Manager

Responsibilities:

• Served as Project Manager responsible for creating and managing all technical business proposals (RFP) for the Contingent Workforce Solutions (Vendor Management Software
• Managed Services, and Talent Management Software) division of the Confidential, responsibilities include:
• Established project timeline and ensures that milestones are met
• Responsible for entire project lifecycle from project kick - off to project hand-off to Implementation Team upon contract award
• Identified project resources and assigns responsibilities
• Facilitated status meetings with project team and kept all parties abreast of changes
• Provided feedback and status updates to Senior Management, including weekly project report
• Resolved issues that may arise and escalates if necessary
• Assured project related legal documents were reviewed, completed, and signed
• Ensured project documents were completed, current, and stored appropriately
• Defined business process for creating over 150 business proposals on an annual basis
• Created and maintained an extensive library of technical proposal content and supporting documentation for use in business proposals and sales documentation on both internal wiki site and Kadient InciteKnowledge application
• Participated in sales calls as functionality expert
• Built relationships with other Confidential Group business units and served as SME while working cross-functionally to create strategic business proposals and sales presentations/initiatives to drive additional revenue
• Configured and performed sales demonstrations of the Confidential VMS (vendor management solution), a web-based procurement system
• Created sales and marketing collateral (PowerPoint presentations, product overviews, etc.)

Business Analyst

Confidential

Responsibilities:

• Managed software development process (utilizing Agile and Waterfall development methodologies), responsibilities included:
• Worked with Product Management team and business owners to define requirements and write business cases for quarterly enhancements to the Confidential VMS (Vendor Management Software)
• Reviewed business cases for requirements and ensured that requirements are clearly defined
• Scheduled business cases for development
• Followed business cases through development and notifying development when requirements have changed
• Scheduled and facilitated development inspections between business owners and development team
• Performed quality testing/UAT and ensured that issues are identified and resolved in a timely manner prior to releasing to production
• Wrote and created quarterly user software release notes and published to internal wiki and client production sites
• Gathered technical requirements from business owners utilizing interviewing techniques to identify and document requirements for off-cycle and quarterly enhancements
• Reviewed development reports and queues to ensure adherence to release schedules
• Utilized Axure to prototype enhancements
• Assisted the Sales/Proposal team with high-level technical inquires for technical business proposals and maintained a repository of responses on internal wiki
• Served as SME and performed UAT on JIRA (Atlassian issue tracking application) implementation

Sr. Technical Proposal Writer / Sales Support Specialist

Confidential

Responsibilities:

• Developed sales proposals, technical documentation, and presentations that drove national and global sales opportunities for the Vendor Management Solution and Managed Service Provider business unit of MPS Group ( Confidential ).
• Project management duties included the coordination of multiple internal and external teams, driving timelines, and facilitating requests across various departments.
• Created and delivered proposal documents utilizing templates and proprietary business information.
• Created and maintained an extensive library of technical proposal content and supporting documentation for use in business proposals and sales documentation within Kadient InciteKnowledge application
• Acted as a liaison between corporate departments and subsidiary offices in researching account and contract details and responding to requests for company information

Confidential, Jacksonville, FL

Senior Sales and Marketing Analyst

Responsibilities:

• Managed the contract process from origination to execution
• Prepared bids for new construction and retrofit projects
• Wrote proposals and prepared presentations for future projects
• Reviewed and analyzed subcontract agreements
• Wrote training manual for department along with developed and facilitated training program
• Developed and maintained sales forecasting tool for company wide distribution
• Analyzed sales numbers and reconciled financial reports on a monthly basis
• Developed and maintained sales figure tracking device for company wide distribution
• Assisted in the integration and the takeover of third largest competitor
• Coordinated national tradeshows, client events, and conferences
• Worked closely Regulatory Affairs Office to ensure legal compliancy on contracts

Confidential, Jacksonville, FL

Staffing Specialist / Recruiter

Responsibilities:

• Reviewed resumes and conducted behavioral based interviews of prospective employees for positions in general office, accounting, legal, customer service, and management positions
• Conducted new hire orientation, processed new hire paperwork, and maintained employee database
• Negotiated compensation packages
• Processed payroll for 100+ employees
• Assisted in the staffing for a 300+ seat call center
• Coordinated and participated in job fairs and interview preparation/resume writing workshops
• Made cold calls to recruit new employees and to current clientele to generate business