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Manager, Customer Training Resume

SUMMARY

  • Training development and instructional design for federal government and Fortune 500 companies in many industry sectors including financial services, engineering, telecom, & manufacturing
  • Project management for large - scale curriculum development and training projects, leading cross-functional teams in high-matrix environments
  • Instructional design for e-learning, instructor-led, and blended training using established learning theories and ID methods including needs assessments, job/ task analysis, gap analysis, content charting, information mapping, user-interface design, SCORM and 508 compliance
  • Highly competent in each phase of the ADDIE Instructional Systems Design model
  • Target marketing of customized training and consultation; strong external client relations
  • College instructor and administrator of technical education and training programs
  • Development of instructor guides, user/ student guides, job aids, and presentation/ graphic materials, as well as storyboards and audio scripts for web- and computer-based training
  • Skilled in capturing organizational development opportunities using OD methods such as stakeholder analysis, 360 feedback; process mapping and flow diagrams, affinity diagrams, etc.
  • B.A. in behavioral sciences; Master’s level courses in industrial education and training
  • Certified DACUM Analyst, a methodology for training analysis

TECHNICAL SKILLS

  • MS Project, MS Office Suite (Word, Excel, PowerPoint, Outlook); MS Publisher
  • Captivate, Authorware, Snag-It, SharePoint, MS InfoPath, Visio
  • Specify design components in Flash and Dreamweaver applications
  • ACT contact database manager; Proprietary budget management software

PROFESSIONAL EXPERIENCE

Manager, Customer Training

Confidential

Responsibilities:

  • Independently developed full business plan and budget for establishment of company’s new training department to serve external federal government and commercial clients (including curriculum, staffing, and delivery)
  • Conceived, researched and devised strategy for course offerings, pricing, and marketing
  • Wrote proposals for federal government training contracts

Sr. Instructional Systems Designer

Confidential

Responsibilities:

  • Designed and developed technical web-based and instructor-led training for FAA engineers, including content development / documentation with high-level subject matter experts
  • Developed Project Plan, Training Development Plan and Course Design Guide, conforming to all FAA standards and requirements

Instructional Systems Designer

Confidential

Responsibilities:

  • Developed training for the FAA using the ADDIE Instructional Systems Design model (i.e. Analysis, Design, Development, Implementation and Evaluation)
  • Developed five-phase project plan for web-based training development, conforming to all FAA e-learning standards and guidelines
  • Conducted task analysis for training content development

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