SUMMARY:

Blend of program/project management, process management, organizational development, telecoms, information systems, telecoms, instructional systems, and business and contract development with commitment to excellence. Ability to transform organizations and deliver value through aligning processes to ensure that programs/projects support strategic mission and objectives within scope, budget, and schedule.

PROFESSIONAL PROFILE:

• Results - driven program/project management professional with graduate level and a proven track record of increasing productivity, quality, and customer satisfaction for large, complex programs.
• Creative thinker and analytical problem solver with demonstrated ability to manage start-up programs/projects from planning through execution/completion under the pressure of fast-paced, time sensitive environments.
• Effective interpersonal communicator who effectively interacts with clients, all levels of management, and technical staff.
• Decisive, energetic, focused team leader who develops and coaches high-performing teams through implementing organizational change and process improvements.
• Designer/developer of flexible PM tools using platforms such as JIRA (4 and 5) and SharePoint (2007 and 2010)

AREAS OF EXPERTISE:

• Project initiation & planning
• Project execution & control
• Project risk management
• Project tracking & reporting
• Project communication
• Process management:
• Operations process modeling
• Process improvement/re-engineering
• Statistical analysis
• Process implementation &Organizational development:
• Organization readiness assessment
• Mapping of process functions to roles
• Mapping of organizational roles to jobs
• Assessment of job needs
• Confidential:
• Requirements definition
• Functional design
• System, integration, and user testing
• User
• Instructional systems:
• Audience analysis
• Course design & development
• Course testing & evaluation
• Business & contract management:
• Executive partnership
• Proposal strategy definition
• Solution architecture
• Proposal material preparation
• Oral presentation
• SOW development
• Contract/subcontract negotiation
• Technical skills:
• MS Project
• HP Quality Center
• JIRA 5 & 6, Agile, Zephyr
• PMBOK
• PRINCE2
• MS Visio
• Lean Six Sigma
• BPMN notation
• ITIL v2, 3
• Confidential 1.2 eTOM 7.0
• HandySoft BizFlow
• SharePoint 2007/2010
• SOA & EAI architectures
• SDLC methodologies (Waterfall, Agile)
• UML
• SQL
• MS Office
• Adobe Connect
• PeopleSoft 9.1
• APQC process framework

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Identified, catalogued, and managed the integration of 90+ financial systems with Princeton University’s upgraded financial ERP (PeopleSoft Financials):
• Assessed and catalogued over 300 financial systems potentially impacted by the upgraded ERP
• Conducted interviews with system owners including process reviews to assess integration impacts
• Developed and implemented various tools using SharePoint and JIRA to catalogue both impacted systems and associated integration points
• Identified systems made redundant by the added functionality of the ERP
• Identified and documented over 330 integration points needing to be built/enhanced to support the new chart of accounts
• Worked with development organizations (both internal and external) to estimate the time and cost to build/enhance integration points
• Negotiated and documented data integration specifications for common interfaces
• Developed integration project plans and used SharePoint-based and JIRA-based tools for managing across the life cycle from design through build and test for systems and integration points

Confidential

Responsibilities:

• Developed and implemented semi-automated flow of data from JIRA-based software testing request system to MS Access-based system for tracking request status and exceptions
• Created various ad hoc analyses of defect data using HP Quality Center, SQL queries, and MS Excel
• Created SharePoint-based tools for administering testing accounts used throughout Confidential ’s CQA organization
• Planned and managed a budget of $12M with 4 major software releases for Electronic Key Management & Battlefield Command & Control systems
• Managed staff of 29 technical professionals
• Developed and implemented a SharePoint-based document management system for managing Prince2 compliant project management artifacts
• Obtained an outstanding assessment for the first half year of performance-based contract
• Planned and managed a budget of $15M with over 200 deliverables for current contract year
• Managed staff of 40 technical professionals (30 with PhDs) including recruiting & salary administration
• Designed, developed, and implemented SharePoint and Access tools for managing bi-weekly status reporting for a staff of 40 high performance computing professionals that reduced the reporting cycle time from 5 to 2 days

Confidential

Responsibilities:

• Defined the DC-NET transport operations organizational structure and associated job descriptions including the Network Operations Center (NOC)
• Recruited staff to the staff positions defined above
• Planned and tracked schedules and budgets using MS Project
• Provided systems engineering and solution implementation services to start-up telecoms service providers for:
• Network architecture and design and network management information systems and NOC architecture, requirements definition, and design based on eTOM process framework
• Network infrastructure construction project management
• Instrumental in the planning, design, building, and operation of numerous, new carriers in the US & UK

Confidential

Responsibilities:

• Supported clients in achieving their goals of defining and deploying a MIB-based Traffic Surveillance OSs based on open, distributed network management platforms to replace their current legacy OSs
• Enhanced and maintained the Operations Technology GRs as premier source of NE functional requirements for Traffic Surveillance and providing systems integration support for implementations/ deployments

Confidential

Responsibilities:

• Defined comprehensive curriculum
• Selected vendor courses and managed $700K course procurement budget
• Coordinated delivery and follow-up evaluation to ensure best value
• Managed the long-term financial viability of the organization and provided short-term operational oversight

Process Manager

Confidential

Responsibilities:

• Developed and implemented a university-wide process architecture for financial services
• Adapted the APQC process classification framework to an institution of higher
• Catalogued and classified over 200 level 4 processes using SharePoint-based tools
• Modeled and mapped 35 level 4 processes for sponsored research and defined strategy for support in PeopleSoft 9.1
• Incorporated PRINCE2 methodology as the basis for major restructuring
• Designed and developed process implementation tools in SharePoint
• Defined key processes to support both pre-planned and ad hoc service requests & implemented in SharePoint to provide automation for scaling contract
• Defined Software Development Life Cycle (SDLC) model as basis for Confidential

Confidential

Responsibilities:

• Created a process overlay based on ITIL v2 and eTOM frameworks that supports consistency across managed services (i.e., server hosting and network)
• Reduced the touch points for managed service customers
• Enhanced the Service Management role to be consistent with BS15000
• Implemented extensive automation to support end-to-end processes by installing and configuring a BPMS (HandySoft BizFlow)

Confidential

Project Manager

Responsibilities:

• Mapped operations processes for DC-NET transport operations using BPMN, ITIL and eTOM process frameworks
• Provided initial automation to support end-to-end processes through the use of a BPMS and integrated processes with network management information systems

Confidential

Project Manager

Responsibilities:

• IT Project Management processes that comply with Confidential 1.2 using Role Activity Diagrams (RADs)
• IT Service Management processes that use HP Service Center and comply with ITIL v3
• Participated in Confidential appraisals of Confidential software development and project management processes
• Provided systems engineering and solution implementation services to telecoms service providers for network management information systems architecture, requirements definition, and design based on eTOM process framework
• Excel based gradebooks to provide for consistent grading across all 15 sections involving 9 instructors
• Statistical grade analysis to identify anomalies with tests, projects, and instructors

Confidential

Project Manager

Responsibilities:

• Identified the network management information system functions (e.g., Remedy) that will support the operations processes and integrated systems with end-to-end processes
• Led industry effort to define an Confidential -based interfaces and related information models for Traffic Surveillance as part of migration to TMN (Telecoms Management Network) architecture
• Provided systems integration support for implementations/deployments of legacy Operations System/Network Element (OS/NE) interfaces for Traffic Surveillance and Memory Administration
• Led team of engineers that defined TL1 messages for OS/NE interface for switching and transport maintenance including alarm surveillance and performance monitoring
• Created TL1 language specifications that served as the basis for a family of OS/NE interface functions

Confidential

Project Manager

Responsibilities:

• Information technology literacy skills for MS Office (Excel, Access, PowerPoint)
• Management information systems
• Project management using MS Project
• Systems analysis, design, and implementation using UML, SDLC, Visio, and Web Services

Confidential

Responsibilities:

• IT Project Management processes in support of Confidential 1.2 appraisal
• IT Service Management processes that comply with ITIL v3
• Acted as executive partner for existing major accounts
• Led the cross-organization effort to define Confidential ’s PDBO solution:
• Prepared sales support material defining PDBO capabilities
• Participated in a variety of sales efforts for targeted at targeted markets
• Wrote case studies for existing engagements
• Led major PDBO proposals to new telecom entrants and existing carriers (both domestically and internationally), negotiated service contracts, and acted as:
• Proposal manager

Systems solution architect

Confidential

Responsibilities:

• Refocused practice around Plan, Design, Build, Operate (PDBO) solutions for new telecoms entrants including restructuring resources into:
• Solution architecture (Network & operations systems)
• Solution implementation (Network & operations systems)
• Developed significant resource capability in network implementation (e.g., OSP & CO engineering)
• Acted as Chief PDBO solution architect for practice
• Developed and managed (internal and external) client relationships:
• Organized and participated in sales presentations, proposals, and negotiations that resulted in closed contracts of $25M+ in most recent year
• Developed new accounts (e.g., Southern Telecom, Reliance, ipsaris); and negotiated contracts that resulted in closures of $12M+ in most recent year