EXECUTIVE SUMMARY:
- Confidential has over 9 years of experience working in the IT industry in various domains such as Cable/ISP, Retail and Automotive.
- He has worked as a Sr. Business Analyst for Confidential 500 clients and has helped them with Requirement analysis, Process re - design and Use Case creation.
- He has been engaged in all phases of the SDLC from project management to requirements gathering to design all the way up to testing.
- He has also worked as a Systems Manager with hands-on experience in a Client/Server Billing Application as well as has worked as a Product/Service Manager for a VoIP service offering.
SKILLS SUMMARY:
- SalesForce Certified Administrator
- SalesForce Certified Developer
- Engagement Manager Certified
- Project Management, Business Requirements, Use Case Design
- Business and Process Analysis
- Cable Billing Systems Administrator (WinCable by GLDS)
- VoIP Product and Service Management
- Vendor Management (Motorola, Pace, Linksys, Redback Networks, Telus, Zhone)
- Cisco Networking CCNA, CCNP, CCNT
- Programming HTML, C, RDBMS
PROFESSIONAL EXPERIENCE:
Confidential
Sr. Business Analyst/Project Manager
Responsibilities:
- Worked with clients and other internal and external stakeholders for business requirements gathering sessions using various iteration techniques in order to implement a critical Confidential.
- The project was delivered in eight months with a two phased approach.
- Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project.
- Also created other approach documents related to certain complex requirements.
Applications used - AS400, HP Quality Center, Auction Access and AutoIMS (Third party Web Applications)
Confidential
Sr. Business Analyst
Responsibilities:
- Worked with clients and other stakeholders for business requirements gathering sessions in order to implement a critical Web Integration project between Confidential and Confidential .
- Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project.
- Also created other approach documents related to certain complex requirements.
Confidential
Systems Manager
Responsibilities:
- Worked in conjunction with various departments to launch the new VoIP service, right from the Proof of Concept all the way to launching the service in 6 months.
- Act as the Product Manager by taking complete ownership of all aspects of the product related to product features, integrations, partner collaborations etc.
- Act as the Billing Systems Administrator along with its associated modules i.e. Addressable Controller and Automated Voice Response unit.
- Also created all the backend services and packages.
- Preparation, authorization, management, support, firmware installation and upgrades, purchasing and inventory control of digital terminals
Confidential
Network Administrator
Responsibilities:
- Support customers and installation technicians with network related issues by logging remotely in to switches to check connection issues/status and provide with troubleshooting and resolution steps.
- Monitoring the network and high usage customers and running weekly and monthly reports and creating appropriate policy of action depending on the issue.
Confidential
Software Engineer
Responsibilities:
- Worked on support projects involving Networking (CCNA, CCNP, CCNT) as well as Programming (HTML, C, RDBMS, SDLC)