EXECUTIVE SUMMARY:

• Confidential has over 9 years of experience working in the IT industry in various domains such as Cable/ISP, Retail and Automotive.
• He has worked as a Sr. Business Analyst for Confidential 500 clients and has helped them with Requirement analysis, Process re - design and Use Case creation.
• He has been engaged in all phases of the SDLC from project management to requirements gathering to design all the way up to testing.
• He has also worked as a Systems Manager with hands-on experience in a Client/Server Billing Application as well as has worked as a Product/Service Manager for a VoIP service offering.

SKILLS SUMMARY:

• SalesForce Certified Administrator
• SalesForce Certified Developer
• Engagement Manager Certified
• Project Management, Business Requirements, Use Case Design
• Business and Process Analysis
• Cable Billing Systems Administrator (WinCable by GLDS)
• VoIP Product and Service Management
• Vendor Management (Motorola, Pace, Linksys, Redback Networks, Telus, Zhone)
• Cisco Networking CCNA, CCNP, CCNT
• Programming HTML, C, RDBMS

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst/Project Manager

Responsibilities:

• Worked with clients and other internal and external stakeholders for business requirements gathering sessions using various iteration techniques in order to implement a critical Confidential.
• The project was delivered in eight months with a two phased approach.
• Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project.
• Also created other approach documents related to certain complex requirements.

Applications used - AS400, HP Quality Center, Auction Access and AutoIMS (Third party Web Applications)

Confidential

Sr. Business Analyst

Responsibilities:

• Worked with clients and other stakeholders for business requirements gathering sessions in order to implement a critical Web Integration project between Confidential and Confidential .
• Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project.
• Also created other approach documents related to certain complex requirements.

Confidential

Systems Manager

Responsibilities:

• Worked in conjunction with various departments to launch the new VoIP service, right from the Proof of Concept all the way to launching the service in 6 months.
• Act as the Product Manager by taking complete ownership of all aspects of the product related to product features, integrations, partner collaborations etc.
• Act as the Billing Systems Administrator along with its associated modules i.e. Addressable Controller and Automated Voice Response unit.
• Also created all the backend services and packages.
• Preparation, authorization, management, support, firmware installation and upgrades, purchasing and inventory control of digital terminals

Confidential

Network Administrator

Responsibilities:

• Support customers and installation technicians with network related issues by logging remotely in to switches to check connection issues/status and provide with troubleshooting and resolution steps.
• Monitoring the network and high usage customers and running weekly and monthly reports and creating appropriate policy of action depending on the issue.

Confidential

Software Engineer

Responsibilities:

• Worked on support projects involving Networking (CCNA, CCNP, CCNT) as well as Programming (HTML, C, RDBMS, SDLC)