Sr. Business Analyst/Project Manager Resume

EXECUTIVE SUMMARY:

Confidential has over 9 years of experience working in the IT industry in various domains such as Cable/ISP, Retail and Automotive.
He has worked as a Sr. Business Analyst for Confidential 500 clients and has helped them with Requirement analysis, Process re - design and Use Case creation.
He has been engaged in all phases of the SDLC from project management to requirements gathering to design all the way up to testing.
He has also worked as a Systems Manager with hands-on experience in a Client/Server Billing Application as well as has worked as a Product/Service Manager for a VoIP service offering.

SKILLS SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst/Project Manager

Responsibilities:

Worked with clients and other internal and external stakeholders for business requirements gathering sessions using various iteration techniques in order to implement a critical Confidential.
The project was delivered in eight months with a two phased approach.
Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project.
Also created other approach documents related to certain complex requirements.

Applications used - AS400, HP Quality Center, Auction Access and AutoIMS (Third party Web Applications)

Confidential

Sr. Business Analyst

Responsibilities:

Worked with clients and other stakeholders for business requirements gathering sessions in order to implement a critical Web Integration project between Confidential and Confidential .
Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project.
Also created other approach documents related to certain complex requirements.

Confidential

Systems Manager

Responsibilities:

Worked in conjunction with various departments to launch the new VoIP service, right from the Proof of Concept all the way to launching the service in 6 months.
Act as the Product Manager by taking complete ownership of all aspects of the product related to product features, integrations, partner collaborations etc.
Act as the Billing Systems Administrator along with its associated modules i.e. Addressable Controller and Automated Voice Response unit.
Also created all the backend services and packages.
Preparation, authorization, management, support, firmware installation and upgrades, purchasing and inventory control of digital terminals

Confidential

Network Administrator

Responsibilities:

Support customers and installation technicians with network related issues by logging remotely in to switches to check connection issues/status and provide with troubleshooting and resolution steps.
Monitoring the network and high usage customers and running weekly and monthly reports and creating appropriate policy of action depending on the issue.

Confidential

Software Engineer

Responsibilities:

Worked on support projects involving Networking (CCNA, CCNP, CCNT) as well as Programming (HTML, C, RDBMS, SDLC)