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Functional Support Manager Resume

SUMMARY

  • Multifaceted EDI (Electronic Data Interchange) Manager with over 15+ years in Sales Operations and Customer Service with high profile companies such as Confidential and Confidential Consumer Products.
  • Organized, analytical, and decisive team player with a proven ability to consistently produce win - win results for customers and the company.
  • Have successfully lead key initiatives that have resulted in enhancements and significant reductions to business operating costs.

TECHNICAL SKILLS

EDI Tools: ANSI X12, EDISIMM, Inovis TLE (GXS)

ERP Tools: Oracle 11i E-Business Office Suite, SAP R/3, NetSuite

Miscellaneous: UCCNET, Microsoft Office 2003/2007 (Word, Excel, PowerPoint, and Outlook)

PROFESSIONAL EXPERIENCE

Confidential

Functional Support Manager

Responsibilities:

  • Managed EDI Service Provider integration for a privately owned distributor of sports/exercise equipment
  • Researched and identified new EDI Service Provider for client
  • Worked with EDI Service Provider to successfully implement and test 30+ Trading Partners
  • Coordinated support of customer requirements with third party distribution center
  • Created supporting process documentation for client
  • Provided training and support to end users
  • Project Manager for ERP transition from QuickBooks to NetSuite
  • Provided ongoing support for end users
  • Created NetSuite reports for end users
  • Participated in internal process improvement project

EDI Manager /Business Analyst

Confidential

Responsibilities:

  • Mapped, tested, and supported multiple transactions sets (810, 812, 850, 856, 860, 865, 940, 945)
  • Reduced Compliance fines by 32% ($500k) by implementing Vendor issue reporting process to identify and track violations in Customer Service Level Agreements
  • Led nine month EDI integration project for Third Party Logistics (3 PL) for Warehouse Management Systems (WMS) integration for US Operations and Canada
  • Assumed leadership of UCCNET applications to ensure Customers received product data in compliance with UCCNET standards
  • Effectively managed EDI analysis, testing, mapping, and transaction implementation for several acquisitions and mergers (Weitech, Belson, Salton)
  • Managed multiple EDI support resources
  • Accepted special 12 month assignment as Direct Import Manager to support the direct import business with $125M in annual sales
  • Managed implementation of new Direct Import programs. Served as key internal link with functional teams such as Supply/Demand Planning, Sales, Customer Care, and internal China affiliates
  • Participated in the transition and post implementation support from Oracle 11.I to SAP (result of acquisition of Confidential Consumer Products by Spectrum Brands)
  • Managed project to transition external 3PL support to internal Supply Chain Team in China

EDI Specialist

Confidential

Responsibilities:

  • Partnered with IT and internal functional areas to perform business process analysis in the development of new EDI transaction sets and process automation
  • Performed error monitoring and issue resolution for all EDI transactions. Coordinated error resolution with customers and appropriate functional operations

Business Analyst /EDI/ERP Analyst

Confidential

Responsibilities:

  • Managed resources and supervised all EDI integration, mapping, and testing
  • Partnered with IT to develop interface programs supporting integration of data into ERP system
  • Provided pre and post implementation support for ERP system conversion
  • Created, tested, and implemented 200+ maps for over 100 trading partners

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