HIGHLIGHTS

• Results-driven certified Project Management Professional PMP with extensive experience leading project teams, implementing and overseeing technology programs, and administering multi-million dollar budgets.
• Successfully planned and directed activities that provide innovative information technology, communications, and customer service solutions.
• Easily established rapport with people of all ages, cultures, and beliefs due to extensive travel experiences to countries like Belize, Canada, Cayman Islands, Honduras, Malaysia, Mexico, Nepal, Singapore, Thailand and USA.
• A strong understanding of TC/IP and the OSI model
• Extensive knowledge of Microsoft Windows, SQL, SharePoint Exchange Servers
• Expert knowledge in FTP, DNS, WINS, DHCP, LDAP, meta or LAN based directories, WAP, Windows IIS, clustering, RAID, SAN, Intrusion detection engines, Firewalls, IOS level filtering, or router IOS
• Successfully completed college level courses in Advanced Unix
• Successfully completed small to large Information technology projects specifically Microsoft Windows server upgrade SharePoint Server implementation
• Extensive knowledge in Microsoft Windows Servers 2000/2003/2008
• Detail-oriented multi-tasking with strong organizational skills.
• Worked effectively independently as well as part of a team.
• Having a strong background in a variety of management areas, I am certain that my skills and experience when linked with any company's vision will serve to create dramatic results.

TECHNICAL SKILLS

Platforms: Windows 2000/2003/2008 Server, Windows 2000/XP/Vista/7, MS-DOS, UNIX SCO/AIX, VMware

Languages: C/C , Java, JavaScript/ HTML/XML, Oracle PL/SQL, Visual Studio, VB Script

Applications: Office Suite 2007/2003/XP: MS Outlook, MS Word, Excel, Access, InfoPath, PowerPoint, Project, Exchange Server 2010/2007/2003/2000/ 5.X, Novell GroupWise, McAfee Virus Scan, Norton Utilities, Acrobat, Symantec Backup Exec 12.5, Symantec Endpoint Protection

Professional Experience

confidential

Network Admin and Project Manager

• Responsible for overall performance of assigned projects in accordance with the established procedures and guidelines, to ensure successful completion per customer's requirements within approved budget and plan.
• Prepared and managed complex projects including plans, schedules, updates, progress status and results.
• Identified and status project risk in the form of opportunities and threats.
• Engaged all stakeholders, contributors, technical resources and business resources critical to successful completion of projects.
• Facilitated regular project meetings to focus on business, operational or technical issues.
• Integrated schedules between the task order team and all other organizations in which there is a dependent relationship.
• Key contributor for development, implementation and management processes for project development and complete life cycle support.
• Designed, installed and maintained Windows 2003/2008 Servers, Microsoft SQL Servers 2008/2005/2000, Exchange Servers 2007/2003
• Installed and configured Dell/ HP Enterprise servers, network printers and scanner
• Installed, configured, maintained database backup systems using Symantec Backup Exec.
• Planned, designed, and implemented server upgrades software and hardware .
• Worked closely with desktop support and help desk team to provide technical support to clients.
• Directed issues that cannot be resolved in-house to the appropriate person, group or vendor who can resolve the issue and respond.

confidential

Project Manager/ IT Manager

• Prepared and managed complex projects including plans, schedules, updates, progress status and results.
• Served as technical Advisor in the procurement, testing and fielding of various systems.
• Prioritized projects to determine impact and urgency of the projects.
• Coordinated with vendors for demos and installation and configuration support.
• Planned and coordinated system installations and configurations.
• Designed and Implemented Windows 2003 Active Directory
• Installed and configured Cisco router, HP/Dell Servers
• Analyzed the changing nature of marketing especially related to call center technology.
• Recommended new strategies to reduce cost and implement new technologies like VoIP based call centers.
• Recently completed and implemented new call center solutions with contact management system CMS
• Designed CMS interfaces, forms and databases that work with different types of marketing campaign short term and long term .
• Designed and maintained databases using Microsoft SQL server 2000 and Microsoft Access 2003/2007
• Worked with Windows 2003 server platform utilizing MS Exchange Server 2003 SharePoint Server
• Designed and configured Windows Share Point Server and services for team collaboration within various departments
• Extensively utilized MS Project 2007 to plan, delegate and track project tasks
• Post status of projects to accurately reflect actions taken toward completion.
• Escalated issues to insure timely resolution and notification.

confidential

Project Manager

• Started and expanded as a strong financial institution offering an array of residential and commercial of mortgages.
• Sales and revenue topped over a quarter of million of dollars in the first year of business.
• Prepared and managed complex projects including plans, schedules, updates, progress status and results.
• Identified project risk in the form of opportunities and threats.
• Engaged all stakeholders, contributors, technical resources and business resources critical to successful completion of projects.
• Managed the daily operations of the organization.
• Developed and implemented training programs, guidelines, and procedures.
• Created and maintained policies and procedures.
• Ensured a superior level of customer service is consistently provided within specified time guidelines.
• Hired, trained and supervised employees in different positions.
• Developed and implemented a business process using the latest technology in the financial industry.
• Established and maintained vendor's relationship with Title companies, Real Estate attorneys Real Estate agents, Insurance agents and lenders.

confidential

Network Manager

• Planned, Developed, and implemented the overall strategic goals of the organization's information system.
• Followed up on customer and network problems to ensure all issues are handled in a prompt and efficient manner.
• Addressed personnel and customer issues and problems.
• Installation and maintenance of Desktop hardware and peripheral components.
• Installed server hardware and software, integration of communications means and system operations for unique, complex systems.
• Loaded and verified correct operation of software packages.
• Provided training and technical assistance to users.
• Responsible for identifying, diagnoses, and troubleshooting using schematics technical manuals.
• Responsible for deciding how to proceed to solve communication problems.
• Further responsible for the configuration, maintenance and repair of T1 based LANs, WANs, and standalones required to interconnect computers.
• Hired, trained and supervised helpdesk, application development network support team.
• Managed supported multiple satellite offices from the corporate office using various remote access connections.
• Worked closely with programmers and developers for the development and implementation of financial applications, mainly web-based applications.
• Managed the overall application development project including initiation, execution and implementation aspects of all the IT projects.
• Successfully completed several small to medium sizes IT projects in over 2 years.

confidential

Network Administrator

• Planned, installed and maintained corporate networks: LAN WAN.
• Installed, Configured and implemented database servers including Microsoft SQL Server 2000/2005 and other open source database platforms.
• Responsible for identifying, diagnoses, and troubleshooting using schematics technical manuals.
• Responsible for deciding how to proceed to solve communication problems.
• Further responsible for the configuration, maintenance and repair of T1 based LANs, WANs, and standalones required to interconnect computers.
• Planned and upgraded the entire corporate networks to Windows 2003 environment from a mixed environment of Microsoft Windows NT and Novell.
• Worked with the outside vendor to install and implement enterprise level VoIP solutions AVAYA .
• Installed and maintained networks switches, routers mainly Cisco routers 3Com switch.
• Led helpdesk support team to upgrade all client stations to Windows XP Professional.

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