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Delivery Project Executive Resume

SUMMARY

  • Results driven professional in the delivery of IT operational support, business development programs and financial management, with a track record of building strong global and regional teams, implementing complex projects driving change and cost reduction while increasing business value.
  • Experience includes all phases of business relationship development from initial engagement, project start - up, transition and transformation, to turnaround and rebuilding troubled programs.
  • Quickly and effectively establish trust through strong interpersonal skills and delivering on commitments.

AREAS OF EXPERTISE

  • Delivery of Strategic Business Innovation
  • Financial Management
  • Complex Project Management
  • Client Relationship Management
  • Delivery of Management & Organizational Structures
  • Process Integration & Business Controls

PROFESSIONAL EXPERIENCE

Confidential

Delivery Project Executive

Responsibilities:

  • Managed the physical infrastructure relocation of the Diageo Data Center from Norwich Ct. to Confidential Raleigh, N.C.
  • Transitioned the Customer Help Desk to India, showing a 60% Cost Savings.
  • Transformed the Distributed Platform Support, covering AS400 / UNIX / INTEL to a Global 24/7 Support Model increasing productivity by 20%, showing a 40% Cost Reduction.
  • Initiated a PMO Request for Service (RFS) Team comprised of seven P.M.’s to process addendum workload drivers, increasing revenue by 15%.
  • Transitioned the Diageo US Sales Offices, to an IT Hardware Break/Fix dispatch model using SLA’s to manage response times, customer expectations and reduce costs.

Infrastructure Delivery Executive

Confidential

Responsibilities:

  • Created a Service Level Agreement (SLA) performance package that mapped directly to the Strategic Outsourced agreement.
  • Developed in conjunction with the Project Office a Program Management Processes (PMP) and System Management Controls (SMC) to ensure the account would successfully pass all audits, both internal to Confidential and external.
  • Introduced a Certified Project Manager to the account team, to provide oversight to all submitted change requests against the Data Warehouse platform. This one activity dropped failed changes by 18%.
  • Conducted weekly on-sight reviews with JPMC, at Hicksville LI and NYC NY,

Service Delivery Manager

Confidential

Responsibilities:

  • Established a Tape Management Processing platform to properly identify and control UHC Customer Tape Handling.
  • Administered a Daily / Weekly review of all Tape Handling activities, focusing on a zero defect target.
  • Provided UHC with Monthly Measurements specific to Tape Defects in the processing of UHC Customer Tape.
  • Demonstrated statistical improvements using the Monthly Measurements during on-sight reviews at Unitedhealth Care, Hartford Ct.

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