OVERVIEW

• Over 10 years experience in business, technical and marketing communication
• Proven experience in managing, developing and implementing communication strategies for companies to support business objectives in their specific industries i.e., finance, banking, pharmaceutical, telecommunications, software including storage, networking, firewall, security, etc. , firmware, government, etc.
• Experienced in both Waterfall and Agile project management methodologies
• Expertise in content creation and execution, including social media, public relations and analyst relations
• Expertise in researching, writing, and editing various types of business communication, including white papers, product position papers, RFPs, newsletters, style guides, slide presentations, Web sites, press releases
• Proven capability to work collaboratively with members of Corporate Marketing plus engineering, sales, Web site divisions, on-site or virtually
• Over 10 years experience in managing and working with budgets, schedules, customers, reviewers, and vendors for product and documentation localization/globalization projects
• Proven experience working with external resources i.e., PR and marketing vendors, localization vendors, printers and publishers
• Over 10 years experience managing, directing, and mentoring writers both in the office and remote

COMPLETE WORK HISTORY

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SENIOR TECHNICAL WRITER/CONSULTANT

Managed Waterfall and Agile documentation projects to include developing hardware and software documentation plans, mentored new writers, created and adhered to schedules, attended engineering and documentation team meetings Created documentation for HP OneView and StoreVirtual products based on specifications, user stories, demos, system interaction, and SME input Wrote user documentation for data storage customers in an XML single-source environment using Arbortext Editor Modularized and managed documentation content using Vasont Content Manager Tracked and managed documentation projects using an HP internal tool, DocKeeper Converted FrameMaker documentation to XML Updated internal Wikis to include information necessary for planning the next release of the documentation

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SENIOR TECHNICAL WRITER/CONSULTANT Present

Managed the development of in-depth Request for Proposals RFP for various financial clientele e.g., banks and credit unions looking to improve their core and/or ancillary system functionality Knowledgeable in banking terminology and processes, i.e., branch operations front line , deposit operations back office , accounting and finance, card services, lending consumer, commercial and mortgage , audit and fraud, electronic banking, IT and data processing Expertise in proposal cycle, including needs assessment analyses, developing and writing of proposals, editing/proofreading, final production and submission to clients Worked with clients to analyze and improve high-impact process initiatives Conducted pre-release edits for client documentation including RFIs, RFPs, Process Improvement Reports, Readiness Assessments, and Training Proposals Created processes, templates, and various tools to assess and monitor project status ensured consistency of documentation, reporting and communication across projects

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PROJECT MANAGER CONSULTANT

Worked with Fidelity Brokerage Company Technology FBCT managing several documentation projects for MAUI, TBX mainframe FBSI server, multisite processing, and Stock Locate Tool including development of procedural and training docs Worked to ensure ITIL and ISO compliance Developed and delivered PowerPoint presentations on several topics including logo design and establishing a team identity and the concept of learning With the Disaster Recovery DR team, developed the DR Plan presentation, collected and tabulated DR test results researched business impact of missing datasets worked with DR team to compile data Worked with ITG Central Support team to document ITG procedures for customer support, disaster recovery, and service level agreements Created and updated PowerPoint slide presentations for customer meetings

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LEAD TECHNICAL WRITER/LOCALIZATION PROJECT MANAGER Consultant / Staff .

• Worked with virtual teams via phone and Internet Managed budgets and schedules for software and documentation localization/globalization projects Directed/coordinated all phases of the localization process Prepared files for vendor localization Supervised internal reviews of all localized files received from vendor Managed and tracked all files from reviewers and vendors Facilitated and resolved issues involving company personnel, localization vendors, and customers Worked with Engineering, QA, Documentation, and vendor teams to modify and improve localization process
• Developed documentation BOMs for application and CSS product release packages in accordance with SDLC software development life cycle processes Met ISO 9001 guidelines Developed and implemented documentation part numbers Initiated Technical Publications peer review process Developed and maintained glossary Developed and maintained documentation style guide Served as lead technical writer and mentor for other technical writers in the group Developed departmental procedures, as well as company-wide documentation and localization procedures Researched and proposed new tools for documentation and online help Developed and maintained project plan for documentation projects Scheduled, planned, and assigned projects Designed and developed product training programs for PED Sales and Marketing Developed RFPs for supplier bids Assisted in updating and maintaining departmental Web pages using Dreamweaver, HTML, and XML Wrote developers' guides, user manuals, API manual, SOPs, training manuals and marketing collateral for Phoenix BIOS/CSS and Phoenix application products for security and networks, i.e., TrustConnector, etc. Created online help for products using RoboHelp HTML and Madcap Flare

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• COMMUNICATIONS/ TRAINING DOCUMENTATION SPECIALIST CONSULTANT
• Designed and coordinated training courses and materials to educate employees about Ingersoll-Rand's Oracle-based Electronic Procurement/ Purchasing E-Procurement application Created and distributed internal corporate communications releases, newsletters, bulletins, magazine articles to employees regarding the implementation of E-Procurement Researched, developed, documented, and maintained system and purchasing procedures for E-Procurement Assisted with the development and maintenance of the E-Procurement Web site using .NET

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TECHNICAL WRITER CONSULTANT

Documented and developed online help system for webMethods' e-commerce application using Doc-to-Help

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TECHNICAL WRITER CONSULTANT

Documented standard operating procedures SOP and Disaster Recovery for ConvaTec engineers in the Information Management Department

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TECHNICAL WRITER CONSULTANT

Created online help system for Ernst Young's BERT Business, Engagement, and Record Tracking system using RoboHelp The system was used by E Y's Human Resources division, engineers, consultants, and engagement project managers.

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TECHNICAL WRITER CONSULTANT

Developed and documented system procedures at both engineering and end-user levels for Automated Work Management software applications Responsible for assisting programmers with Web publishing and converting content to HTML, Utilized MS Project to manage and track documentation, Developed RFPs for vendor bids

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TECHNICAL WRITER/ TEST ANALYST CONSULTANT

Utilized Method One Andersen Consulting Project Methodology to develop and document Pharos software application at the developer's level Documented screen descriptions, technical architecture, and configuration for software applications, Created project proposal, project implementation and initiation strategies, as well as conversion and testing approaches Developed test scripts for testing usability level for end users Conducted tests to determine usability level Developed reports documenting results of tests Interfaced with developers to develop diagrams for relational databases Developed project data model and navigation flow for software applications

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PROCEDURES ANALYST/ TRAINER

Developed, documented, maintained procedures/policies for First Union's Corporate Purchasing and Business Application Management Divisions Developed and implemented training materials and courses which covered the purchasing system and procedures used by FUNB's employees

APPLICATION AND TECHNOLOGY EXPERIENCE

• Adobe Products FrameMaker, Illustrator, InDesign, Acrobat, Photoshop, Dreamweaver, Flash, Captivate Macromedia RoboHelp, Madcap Flare, DITA, Documentum, ArborText Adept, WebWorks, Microsoft Office Outlook, Word, Excel, Access, PowerPoint, FrontPage, Publisher , Microsoft SharePoint, Microsoft Project, Microsoft Visio, Snag-It, Interleaf, Doc-to-Help, .NET, Oracle Tutor, PeopleSoft, Lotus Notes, WordPerfect, Unix, HTML, SGML, XML, Confluence Wiki , Visual Basic, Clipper, C, C , COBOL, CICS, DB2, JAVA, Javascript, Linux, Oracle 11.03
• PROFESSIONAL ORGANIZATIONS
• Society for Technical Communication STC