OBJECTIVE: Seeking an IT Manager position.

SKILLS:

• 7 years of leadership and management experience in mobility.
• 15 years of mobile computing design, implementation, and administration Blackberry Enterprise Server, Good Technologies, Air-Watch, Maas 360, Citrix XenMobile solutions.
• 6 years of IT project management skills including project plans tracking, project status report, financial reports, cost analysis and research.
• 10 years of wireless network design, integration, installation, and administration.
• Microsoft Windows network system administration and support, Windows XP/2003/7/8
• Unix System Administration
• Hardware and software technical support on Windows/Unix base client server applications/systems.
• Mail Server System setup and support, Exchange 2000/2010, Lotus Domino Administration, Lotus Notes
• Windows business and clinical client server applications installation and support.
• Database setup and support: SQL/Oracle/ Microsoft Access
• Cisco VPN, routers, switches, hubs and network components setup and support.

Human Resource Information System setup and support HRIS

PROFESSIONAL EXPERIENCE:

confidential

• Architect Mobile Device Management solutions including BlackBerry Enterprise Servers, Good Technologies, AirWatch Mobile Device/Application Management Servers, Symantec AppCenter, Mobile Iron, Citrix Mobile Application Management, Mobile Application Management servers. Deploy Blackberry smartphones, iPhone, Android smartphones and different tablets. Train users.
• Defining security, configuration standards, policies, deployment strategies and training support staffs.
• Documenting the standards and providing governance in support of the mobility roadmap.
• Providing inputs on mobile architecture and recommendations to IS management
• Manage Verizonwireless' corporate accounts for all 3G/4G LTE and Internet enabled devices.
• Provide end user support all mobile devices including iPhone, Blackberry, Android, Windows mobile, iPad and Android tablets.

confidential

• Manage various wireless project installations for Department of Defense - Air Force bases.
• Travel to our customer sites Air Force bases and Air National Guards bases in the Continental US to install, modify, and make minor repairs to systems delineated in this task and provide technical assistance and training to system end users
• Setup and support Blackberry, Treos, Pocket PCs, Palm OS and many other Smart phone devices.
• Inspect equipments and prepare equipment for delivery.
• Perform wireless RF surveys of Air Force bases and off-sites where required.
• Work with local communication engineers to establish wireless connectivity and directional antenna placement to guard shacks as required.
• Survey sites to determine antenna placement and footprint for wireless omni-directional cell at guard shack
• Identify sources and strength of RF interference.
• Record exact placement and type of required antenna and associated mount and submits all required data to local communication engineers.
• Install network hardware and peripheral components, such as modems, minor LAN components and labeling, monitors, keyboards, printers, communication equipment and disk drives on user's premises, following installation procedures.
• Load specified software packages, such as operating systems, hardware drivers, and custom application software, onto PC computers.
• Enter commands and observes system functions to verify correct system operation.
• Coordinate with communications engineers to obtain required connectivity and necessary ACL modifications.
• Instruct and train military personnel in use of equipment, software, and manuals.
• Perform minor maintenance tasks such as replacing a bad component.
• Answers user questions in person and via telephone as available concerning systems operation, network operations performs minor system hardware diagnostics and advises on system support software problems.
• Replaces defective or inadequate software packages

confidential

• Provides network system administration, Web, and/or communication systems, including Local Area Network LAN and Wide Area Network WAN systems, involving network security, administration of user accounts, passwords, email, chat, and FTP. Network hardware, software and network components setup and installations.
• Maintains Network Servers including Windows NT 4.0, 2000/advance operating system servers, web servers, network storage servers, virtual private network servers SonicWall Pro 100 200 VPN Servers on top of Microsoft Windows 2000 Advance Servers , authentication server. Administers Windows 4.0 and 2000 Exchange E-mail Server systems.
• Setup and monitor web site for acceptable performance and user accessibility. Creates monitoring reports and logs, and ensures website functionality and links. Establishes back-ups and monitors site security.
• Consults with and advises network users. Coordinates network administration and performance requirements with others in the information systems function. Identifies, analyzes and documents long-range requirements and schedules resources related to the enterprise network.
• Responsible for configuration management and documentation of network and system topologies and/or web site. Prepares technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions.
• Research applicable standards and requirements documents to assure compliance. Selects or recommends multi-user software that meets common user requirements, integrates where possible with existing software. Plans for and provides reasonable responsiveness in terms of system performance. Prepares activity and progress reports regarding the network performance.
• Technical assessment of network system architectures and technology solutions for feasibility and efficiency.
• Provide telephone/hands-on technical support to corporate office users and remote users running Microsoft Windows 2000/XP operating systems, Microsoft Office Suite, and various other applications.
• Setup/terminate accounts in Windows NT Domain, Microsoft Exchange, RightFax, Blackberry Enterprise Manager, and various other applications.
• Manage, create, standardize, and deploy corporate desktop/laptop images. Schedule warranty service repairs for computer hardware as required. Assists in department projects as needed and performs other task as assigned.

confidential

• Supported multi-client-server applications for all Resumix's products including Resumix 5, 5.3.1, 6, 6.1, Empower, Luminet, Interact, Oracle 7/8, MSSQL 7.
• Remote and on-site technical support and troubleshooting of optical DWDM equipment installations, upgrades, and maintenance. Effective communication skills required, along with the ability to work non-business hours. Must be detail-oriented and familiar with telecom installation, testing, and maintenance practices. Knowledge of SONET, GigE, TCP/IP and routing protocols desired.
• Identified, documented and resolved all user level, technical issues.
• Provided technical support for 250 remote and local client/users.
• Maintain network system applications and document steps taken to resolve technical issues. Responsible for ensuring customer satisfactions and escalate to the appropriate teams. Documented known bugs of application software.
• Support, Windows 4.0, 2000, XP, Office Suite, Photoshop, Acrobat Reader.

confidential

• Plan, develop and directs all aspects of organization's human resource information system HRIS .
• Researches, evaluates, tests and selects the necessary hardware and software needed to achieve the goals of the department.
• Develop business through a combination of methods including: research, lead generation, prospecting, networking, and in-person appointments with new, reactivated, and existing customers. Recruit, hire, train, supervise, and develop branch staff in an effort to create strong team members that contribute to the success and growth of the branch Contribute to branch operations or sales by interviewing candidates and filling orders recruiting , or by maintaining an active role in outside sales.
• Oversee day-to-day operations and functions of internal staff in relation to business functions Manage the activity and effectiveness of the Account Representative and initiate daily communication with recruiting staff relative to customer service priorities and business opportunities.
• Monitor customer satisfaction and satisfaction of field employees with our service. Monitor, supervise, and participate in branch recruiting plan to continually bring in new candidates in order to meet current and future customer needs.

confidential

• Integrates and configures network servers including Windows NT 4.0/2000 servers and desktop systems.
• Perform quality control and assurance on all products. Second level technical support for all hardware related issues. Perform QAPlusFE, SMC tests and troubleshoot PC boards.
• Responsible for installation, configuration and maintenance of internal network and support a LAN with 20 PC's running Windows95 MS Office97 connected to Small Business Server 4.0.
• Installed from ground and integrated a variety of network cabling, topologies and protocols including 10BaseT, 10Base2, 100BaseT, 802.2 Ethernet, 802.3 Ethernet, Fast Ethernet, IPX/SPX, TCP/IP for several small business companies.
• Manufacture, sale and assure post sale technical support over 100 PC based on AMD Intel platform and Dual Pentium servers for home users and small businesses.