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Regional Project Manager Resume

Northboro, MA

PROFESSIONAL EXPERIENCE:

Confidential, Northboro, MA

Regional Project Manager

Responsibilities:

  • Successfully managed a regional audio/ video installations operation consisting of 20+ direct reports generating over ¾ of million dollars in revenue.
  • Estimated costs of projects; labor and materials.
  • Tested and insured assigned installation projects were completed on time and on budget.
  • Inspected sites for quality of installation, compliance with area code standards and customer expectations/ satisfaction.
  • Submit Annual Operating Plans (AOP’s).
  • Able to change designs when necessary and function as the liaison between customer, general contractors, sub - contractors and sales to accomplish a successful install.
  • Trained and evaluated internal technicians as well as customers in proper use of systems.
  • Proven track record of improving productivity and efficiency within my unit via developmental training, effective leadership, quality control and superior customer service.
  • Hold a Rhode Island State low voltage audio license.

Service / Installation Manager

Confidential

Responsibilities:

  • Experienced with demanding and sensitive customer service situations involving private and government agencies such as the Confidential for International Development.
  • Trained customers in use of audio / video systems and their various components and uses.
  • Provided technical support to customers via phone, e-mail and in person.

Senior Technician/ Installer

Confidential

Responsibilities:

  • Trained internal as well as subcontractor technicians.
  • Trained customers on operation of sound system / video system.
  • Reviewed jobs with engineering.
  • Performed the function as facilitator for a company wide Quality Leadership Process training.
  • Insured annually the qualifications of all subcontractors.
  • Troubleshot and follow-up on assigned customer satisfaction issues.
  • Programmed and modify DSP programs. 

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