SUMMARY:

• Extensive technical and management experience with a solid academic background in project management and business administration.
• Excellent communicator with strong leadership skills and the ability to lead strong project management teams.

AREAS OF EXPERTISE:

• Requirements Documentation Software Implementation Project Management
• Functional Specifications User Acceptance Testing SDLC
• Banking Financial Services Quality Assurance

COMPUTER SKILLS:

MS Office: Word, Excel, PowerPoint, Access, Outlook), MS Visio, MS SharePoint, Organization - Specific Office Management Systems, Internet Search Tools

Familiar with: Systems Development and Data Analysis Concepts

PROFESSIONAL EXPERIENCE:

Director of Student Finance, & Project Manager

Confidential, Tampa, FL

Responsibilities:

• Led the planning and implementation of a Military student finance process across three locations in a call center using the System Development Lifecycle methodology.
• Lead project manager on software implementation project of the student information system database.
• Handled multiple projects while meeting strict deadlines.
• Negotiated with executive team to agree on project goals.
• Collected requirements from business executives using interviews, document and workflow analysis.
• Participated in meetings to resolve problems and disputes.
• Advanced Excel (formulas, pivot tables, charting / visualizations, VBA and dashboard).
• Conducted research and analysis to identify to support the development of the Military division.
• Developed user group to conduct user acceptance testing.
• Presented results from user acceptance testing to the management team.
• Coordinated with IT and the software developer to support CRM additions.
• Conducted trainings on the military student finance process.
• Provided connection between development team and the testing team through the system development lifecycle.
• Developed forecast reports on expected amount of non - Title IV funding.
• Participated in cross functional meetings to determine root cause analysis, identify deficiencies, identify area of opportunity and develop solutions.
• Prepared Project Charter and conducted project kick off meetings.
• Prepared Business Requirement Document and converted into functional specifications.
• Managed schedules and collaborated with different team members of the project team.
• Review and managed the user testing process
• Implement and participate in multiple pilot programs while obtaining feedback from employees to better improve each program.
• Prepared project progress reports and status reports and submitted to senior management.
• Created and managed the business tuition reimbursement and assistance process.
• Assisted with required data analysis, interpretation and document presentation.
• Designed Data Flow and Entity Relationship Diagrams using MS Visio

Buyer/Underwriter

Confidential, Clearwater, FL

Responsibilities:

• Analyzed credit reports to make loan decisions and determine loan terms.
• Managed auto loan portfolios; marketed auto loan purchase programs to auto dealerships.
• Led department in loan production during six out of seven months.

Senior Credit Manager

Confidential, Port Richey, FL

Responsibilities:

• Trained new employees on office procedures and position requirements.
• Received and processed home, car and unsecured loans.
• Interacted with customers to identify needs and negotiate loans to meet those needs.
• Promoted to Senior Credit Manager due to high quality work and leadership skills.