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Technical Project Manager Resume

Phoenix, AZ

SUMMARY:

A top - performing, s olutions-oriented project manager and telecom analyst, with more than eighteen years of project management experience in the Information Technology industry. Holds a Master of Business Administration and a Bachelor of Science in Business Management. A proven track record of performance in project management, sales, training, network administration, and systems analysis. Strong analytical skills are utilized in performing cost proposals, budget planning and implementation. Managed projects installing and setting up VoIP networks, and conducting training sessions. Demonstrated ability to develop, organize, and communicate technical concepts and information to diverse audiences. Strong writing skills are an asset in drafting technical proposals, manuals, training materials, processes, procedures, and strategic documentation. Illustrated success in working and prioritizing schedules and tasks within a competing and ever-changing environment.

KEY SKILLS:

  • Project Management
  • Systems Analyst
  • Client Training & Support
  • Senior Network Analysis & Administration
  • Project Cost Estimating, Proposals & Budgeting
  • Writing Proposals, Training Manuals & Documentation

TECHNICAL SKILLS:

Platforms: Windows XP/98/2000/NT Server 4.0/2003 Server/7 /10, IBM OS/2, VAX, AS 400 exp, Linux, ISDN/PRI Q931, H323, SS7, CAS, SIP, MS Exchange 2000/2003

Software: MS Office, MS Project, Visio, WordPerfect, Lotus Notes, Outlook, Verint Call Recording, Avaya System Manager, PcAnywhere, MS Exchange, BMC Remedy

Telephony: 3Com VoIP, Inter-Tel VoIP, Inter-Tel Axxess Phone system, Avaya G3R Telephone Switch, Avaya Audix system, Syntellect IVR, Avaya Aura, Cisco VoIP, NICE Call Recording

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Technical Project Manager

Responsibilities:

  • Coordinated and influenced activities and resources in support of a highly-visible, technical project with medium to high impact, risk, and complexity.
  • Managed printer refresh for 120 corporate sites.
  • Worked with Windows 10 upgrade team on the Windows 7 to 10 upgrade for over 2000 devices.
  • Identified project/production issues and worked with project team to provide solutions or escalates to avoid project delays.
  • Generated reports regarding project and budget status and facilitated communication efforts.
  • Compiled and maintained project documentation and issues logs.
  • Coordinated implementation activities across a broad range of functions and departments.
  • Worked with project teams to develop and document processes and procedures.

Confidential, Phoenix, AZ

Telecom Analyst

Responsibilities:

  • Provide technical expertise for installation and maintenance of Telecom systems.
  • Design, develop and consult on large complex enterprise solutions.
  • Provides recommendation for improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs.
  • Planed installations by studying customer orders, plans, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assist in assessing installation site; assist vendor in preparing an installation diagram.
  • Implemented brand new Cisco core platform.
  • Migrated two sites from existing TDM telco PBX’s to the new VoIP platform.
  • Worked with Telco’s to migrate 2800 DID numbers to the new VoIP platform.
  • Worked with Windows 10 upgrade team on the Windows 7 to 10 upgrade for the Telecom Team.

Confidential, Scottsdale, AZ

Project Manager

Responsibilities:

  • Onsite transition Project Manager for the Confidential divestiture.
  • Plan and coordinate project deliverables across multiple providers in accordance with network infrastructure project requirements.
  • Migrated 4 sites in Singapore to a new VoIP platform and a new data network.
  • Migrated 3 sites in Argentina to a new VoIP platform and a new data network
  • Wrote the base migration project steps for site migrations.

Confidential, Gilbert, AZ

Implementation Engineering Project Manager

Responsibilities:

  • Strategically plan and coordinate project delivery and leverages internal and external service providers to complete highly complex network projects with high level of quality and within budget and schedule.
  • Manage multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity.
  • Successfully manage scope to ensure the expected value is delivered and commitments are achieved within timeframe and budget.
  • Manage all financial estimations, forecasting, implementation, monitoring, and reporting for voice and data services within a large banking environment.
  • Plan and coordinate project deliverables across multiple service providers in accordance with network infrastructure project requirements.

Confidential, Gilbert, AZ

Project Manager

Responsibilities:

  • Managed multiple voice and data solution projects simultaneously while developing scopes of work with guidelines, milestones and fiscal responsibility.
  • Projects managed included project timelines and cost estimating, resources and implementations, and working with third party vendors.
  • Successful at working with customer and vendor resources to develop and cultivate customer relationships.
  • Developed, implemented, championed and managed technical resolution action plans with customers.

Confidential, Gilbert, AZ

Senior Field Systems Engineer

Responsibilities:

  • Developed scopes of work with guidelines and milestones for voice and data solutions.
  • Provided expertise and support to stabilize and resolve complex voice anomalies in the field.
  • Established and maintained a solid working relationship with all levels of management and sustaining engineering organizations.
  • Developed, implemented, championed and managed technical resolution action plans with customers.
  • Mitigated further regressions and instability by validating all customer deliverables.
  • Developed advanced troubleshooting procedures for complex technical problems.
  • Designed and configured remote support for on-site technical problems.
  • Created and administered training classes for 3Com’s various VoIP platforms.

Confidential, Tempe, AZ

Senior Network Analyst

Responsibilities:

  • Supported teams and departments firm-wide by troubleshooting problems with vendors and provided ongoing technical support for the enterprise voice solutions.
  • Fulfilled service level agreements including availability, performance, capacity, and security.
  • Oversaw design and technology reviews, strategy meetings, and brainstorming sessions.
  • Provided leadership with technical aspects of development and design spanning multiple technologies and platforms.
  • Involved in research and deployment of modern technologies for Confidential .

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