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Program Manager Resume

Irving, TX

SUMMARY:

  • Results - driven Project Management with over 10 plus years of success leading complex project programs and initiatives.
  • Proven ability to successfully manage and ensure objectives are delivered on time and within scope.
  • Hands-on experience providing quality deployment of enterprise services to meet strict deadlines and design standards.
  • Provide leadership in project portfolio for developing proposals and project implementations.
  • Supervise project teams and provide coaching to ensure tasks are completed and objectives are achieved.

PROJECT MANAGEMENT COMPETENCIES:

  • Full Project Life Cycle Project Scheduling Client Relations
  • Resource Management System Migrations/Integrations Vendor Management
  • Risk/Contingency Management Strategic Project Planning Financial Forecasts
  • Agile/Scrum Requirement Gathering & Analysis Enterprise Implementations
  • Budget Planning & Cost Control Proposal Development Quality Control
  • Process Analysis & Improvement Cross - functional Team Integration Team Building & Mentoring

SKILLS SUMMARY:

Project Management: SDLC, Kaban, JIRA, Burn Down/ Burn Up chart, User stories, Agile, Clarity, MS Project, MS Excel, MS Visio, MS Power Point, Project Web Access (PWA), ITIL version 3.0, Service Now, ViaTil (Remedy), Share point, RT Tracker, Rally, PMBOK, PDP

Software Applications: VMWare Virtual Center 5.5, VMWare View 6.0.2, Enterprise Vault 11.0, Microsoft SCCM, Magic Service Desk, ArcGIS, MS PowerPoint, MS SQL 2005, MS SQL 2000, MS Visio, Qualys Guard 5.1, ESMS Scanning, Confidential Client Security, Integrity Firewall, Tunnel Guard, Shavlik, Citrix, Altiris Deployment 6.0, Active Directory, Cognos, Tidal, JDE OneWorld, PI System, Optim

Operating Systems: Microsoft Windows 2000 Pro, Microsoft Windows XP Pro, Microsoft Windows 7, Microsoft Windows 10, DOS MS 2008/2003 Enterprise Server, Microsoft Windows 2000 Advance Server Cisco IOS, Exchange 2003, IIS 5.0, Microsoft Windows NT 4.0, Unix, Novell Netware 3.0 and 4.0, Linux

Network Devices: Cisco 2950’s, 2955’s and 3750’s switches, Nortel 2500 switches, 450 Baystack Hubs, 10 Base-T Baystack Hubs, Cisco 1200 Access Points, Proxim Access Points, D-Links Wireless Access Points

Network Services/Protocols: DNS, DHCP, TCP/IP, IPX/SPX, VPN, Kerberos, NetBEUI, IGRP, EIGRP, WEP, WPA

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Irving, TX

Responsibilities:

  • Digitally enable data access anywhere through cloud-based services by successfully leading program to migrate Field users to Office 365, migrations to portable Surface Pro tablets, data migrations to One Drive and MDM (Mobile Device Management) migrations of iPhones from Airwatch to Azure Intune
  • Plan, track and manage product backlogs through Jira for sprint planning, backlog grooming of user stories, Kanban board for visual display of work progress and burnup reports to track sprint progresses
  • Implement AV (audio/video) unified infrastructure communication program constructing 30 plus remote RMO (Regional Meeting Office) locations with Skype conferences, allowing users to connect nationally throughout US and Canada
  • Successfully decommission initiative of FOHP (Field Office Home Page) batch processing to design and integrate existing code into a more reliable 24/7 data driver system for HR learning and training process
  • Execute Security objectives to secure all web application access by designing and upgrading RSA Access Manager and integrating security policy servers with adaptive authentication to enhance secure logins
  • Oversee multiple cross-functional teams on-shore and off-shore to complete project objectives using Agile and Kanban methodologies, and provide coaching and training to boost team performance, morale and employee retention rate
  • Lead and facilitate scrum calls and project planning meetings with multiple project teams, 3rd party vendors, Project Managers, C-Suite Executives and key business stakeholders to align program deliverables
  • Provide data analytics of incidents to identify issues related to project migrations for deployment and process improvements, lessons learned and management of project status updates through pivot tables and charts

Senior Project Manager

Confidential, Fort Worth, TX

Responsibilities:

  • Delivered high application and system availability through VDI (Virtual Desktop Infrastructure) on VMWare View 6.02 and VMWare Virtual Center 5.5 for LMS (Library Management System) and Joint Emergency Operations Center
  • Led business proposal (RFP) and implemented large-scale Confidential Management ( Confidential ) to deliver system integration for mobile devices and fixed line cost allocation, rate optimization, invoice auditing, and dispute management
  • Ensured stability of emails and improve response efficiency for public information requests by architecting and deploying a virtual SQL 2005 and Windows 2008 enterprise email archiving system
  • Drove Win 7 and Microsoft Office migrations managing cross-functional team of 30 plus resources to ensure project data integrity and application compatibility objectives
  • Generated budget burn down chart to effectively provide financial forecasting and resource allocation

Senior Project Manager

Confidential, Fort Worth, TX

Responsibilities:

  • Led large-scale Wireless Expense Management (WEM) of 12,000 plus mobile devices to establish workflow system for operational procurement, invoice management, inventory, and provisioning
  • Utilized Agile for user stories to capture business functionalities and set acceptance criteria in order to meet requirements and deliver customer product
  • Conducted Proof of Concept (POC) for wireless android and iOS mobility tablets and identify the appropriate mobile technology to align with current enterprise infrastructure
  • Deployed 100 plus Confidential Galaxy 10.1 tablets for domestic and international airports to provide mobile concierge services for flight status, travel reservations, and passenger profiles

Senior Project Manager

Confidential, Arlington, TX

Responsibilities:

  • Provided substantial license cost savings by upgrading ArcGIS business system enterprise application and virtualizing SQL and Windows 2003 application servers
  • Integrated Lawson ERP employee data into Microsoft Active Directory and Altiris system repository by generating HR data feeds from Oracle
  • Aligned helpdesk services and optimize IT support tasks by migrating Altiris system and integrating with Magic Service Suite to link asset work orders
  • Developed requirement matrix to implement Confidential telecom MDM (mobile device management) to ensure enterprise management of corporate and Confidential ’s

Senior Infrastructure Project Manager

Confidential, Hopkins, MN

Responsibilities:

  • Utilized PDP (Project Development Processes) methodologies to lead large, complex projects in a highly matrix organization
  • Managed infrastructure resources, vendors, and multifunctional global teams to adhere to project program standards and to ensure delivery of project objectives
  • Tracked and analyzed risks and project impact in accordance with Change Advisory Board (CAB)
  • Managed Citrix server farm of applications for centralized administration of data store providing Salt business users efficient application access and zone membership
  • Designed and migrated legacy phone systems to leverage features and functionalities of hosted Cisco IPT enterprise voice messaging to reduce maintenance, support, and procurement cost allowing business units to share LAN/WAN infrastructure
  • Implemented network expansion to deliver wireless connectivity and Confidential T1 circuits and DID’s for data and voice PRI
  • Coached and mentor team members facilitating training sessions to align with PMO policies, methodologies, and templates

Laptop Program Administrator

Confidential, Minneapolis, MN

Responsibilities:

  • Managed quarterly initiative campus rollout of over 3000 plus laptop devices for student, faculty and staff
  • Organized refurbish laptop sales of overstocked inventory for students through vendor management
  • Generated revenue for college by successfully developing and establishing on-site repair center for warranty and non-warranty laptop hardware issues
  • Supervised computer networking interns to provide IT service desk support and assist in installation of network infrastructure designs

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