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Director Of Product Management Resume

Marietta, GA

PROFESSIONAL EXPERIENCE

Confidential, Marietta, Ga

Director of Product Management

Responsibilities:

  • Set direction of Product Management in alignment with strategic goals
  • Instituted PM processes to open communication, timely delivery of products and KPI attainment.
  • Partnered with Engineering for a long term redesign Roadmap of all product to include integration with Global Access verification engine
  • Oversaw redesign of two Mobile Applications to improve usability
  • Developed Product Road map for a large portfolio of Software,Hardware and Mobile Applications
  • Drove the development of next generation SaaS products ( Digital Product )
  • Built IoT partnerships with over 20 providers (example: Google and Mailchimp)
  • Launched redesigned electronic lock to meet VOC to meet changing customer requirements including Business case, Market sizing, Production and Sales forecasting
  • Launched the SaaS version of our flagship Product
  • Designed the RMA process for increased Customer Satisfaction
  • Leading company GDPR requirements efforts to support Global sales strategy
  • Drove the evolution of a White Glove on - boarding team into a Customer Success program
  • Provide Leadership, Training and Development to a team of Product Managers and Staff
  • Ran daily Scrum meetings
  • Executive team member

Confidential, Atlanta, GA

VoIP Product Manager

Responsibilities:

  • Drove TPV (Verification) project development and implementation
  • Managed CPE tracking needed for network upgrades (Docsis upgrade and replacements)
  • Prepared Cox for EOL of all their custom VoIP hardware

Confidential, Atlanta, GA

Product Manager

Responsibilities:

  • Owned the end to end Product development process of a SaaS based proof of delivery service as part of a complete WMS package.
  • Drive Application release process (new release every 60 days)
  • Prioritized feature development in Scrum ( Via Bugs, Roadmap Features and Requests tickets)
  • Worked closely with global customers to define requirements (ex: HIPAA and Billing )
  • Streamlined requirements collection ( VOC and User Stories )
  • Rebuild the internal release priority process to include more structure and a wider based on feedback
  • Resolved complex customer issues

Confidential

Strategy Manager

Responsibilities:

  • Responsible for Marketing of Converged Channel Financial Software, including Mobile Channel integration and new product development
  • Managed Mobile application development for Mobile Devices and Aptra ATM software ( via VOC and User stories )
  • Develop / Execute product marketing strategy for Mobile, Web, Billing and ATM-Mobile Withdrawal products ( Via Mobile Application )
  • Complete requirements and product development for eReceipts, Mobile Cash, In Lobby Billing Kiosk trial and under banked product suite
  • Strategy Owner driving Global Product demo and event strategy for the financial division including Security, Cloud-based products, and traditional ATM products
  • Drove the development of a Mobile Cash Withdrawal ( Mobile Application) to trail in China
  • Complete Global Product and Marketing launch of a Banking receipts product into multiple channels with complete creative, logistical and product support in each region
  • Completed Proof of Concept trial for billing kiosk for global wireless carrier

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