Director of Product Management Resume Marietta, Ga - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Marietta, Ga

Director of Product Management

Responsibilities:

Set direction of Product Management in alignment with strategic goals
Instituted PM processes to open communication, timely delivery of products and KPI attainment.
Partnered with Engineering for a long term redesign Roadmap of all product to include integration with Global Access verification engine
Oversaw redesign of two Mobile Applications to improve usability
Developed Product Road map for a large portfolio of Software,Hardware and Mobile Applications
Drove the development of next generation SaaS products ( Digital Product )
Built IoT partnerships with over 20 providers (example: Google and Mailchimp)
Launched redesigned electronic lock to meet VOC to meet changing customer requirements including Business case, Market sizing, Production and Sales forecasting
Launched the SaaS version of our flagship Product
Designed the RMA process for increased Customer Satisfaction
Leading company GDPR requirements efforts to support Global sales strategy
Drove the evolution of a White Glove on - boarding team into a Customer Success program
Provide Leadership, Training and Development to a team of Product Managers and Staff
Ran daily Scrum meetings
Executive team member

Confidential, Atlanta, GA

VoIP Product Manager

Responsibilities:

Drove TPV (Verification) project development and implementation
Managed CPE tracking needed for network upgrades (Docsis upgrade and replacements)
Prepared Cox for EOL of all their custom VoIP hardware

Confidential, Atlanta, GA

Product Manager

Responsibilities:

Owned the end to end Product development process of a SaaS based proof of delivery service as part of a complete WMS package.
Drive Application release process (new release every 60 days)
Prioritized feature development in Scrum ( Via Bugs, Roadmap Features and Requests tickets)
Worked closely with global customers to define requirements (ex: HIPAA and Billing )
Streamlined requirements collection ( VOC and User Stories )
Rebuild the internal release priority process to include more structure and a wider based on feedback
Resolved complex customer issues

Confidential

Strategy Manager

Responsibilities:

Responsible for Marketing of Converged Channel Financial Software, including Mobile Channel integration and new product development
Managed Mobile application development for Mobile Devices and Aptra ATM software ( via VOC and User stories )
Develop / Execute product marketing strategy for Mobile, Web, Billing and ATM-Mobile Withdrawal products ( Via Mobile Application )
Complete requirements and product development for eReceipts, Mobile Cash, In Lobby Billing Kiosk trial and under banked product suite
Strategy Owner driving Global Product demo and event strategy for the financial division including Security, Cloud-based products, and traditional ATM products
Drove the development of a Mobile Cash Withdrawal ( Mobile Application) to trail in China
Complete Global Product and Marketing launch of a Banking receipts product into multiple channels with complete creative, logistical and product support in each region
Completed Proof of Concept trial for billing kiosk for global wireless carrier