PROFESSIONAL EXPERIENCE
Confidential, Marietta, Ga
Director of Product Management
Responsibilities:
- Set direction of Product Management in alignment with strategic goals
- Instituted PM processes to open communication, timely delivery of products and KPI attainment.
- Partnered with Engineering for a long term redesign Roadmap of all product to include integration with Global Access verification engine
- Oversaw redesign of two Mobile Applications to improve usability
- Developed Product Road map for a large portfolio of Software,Hardware and Mobile Applications
- Drove the development of next generation SaaS products ( Digital Product )
- Built IoT partnerships with over 20 providers (example: Google and Mailchimp)
- Launched redesigned electronic lock to meet VOC to meet changing customer requirements including Business case, Market sizing, Production and Sales forecasting
- Launched the SaaS version of our flagship Product
- Designed the RMA process for increased Customer Satisfaction
- Leading company GDPR requirements efforts to support Global sales strategy
- Drove the evolution of a White Glove on - boarding team into a Customer Success program
- Provide Leadership, Training and Development to a team of Product Managers and Staff
- Ran daily Scrum meetings
- Executive team member
Confidential, Atlanta, GA
VoIP Product Manager
Responsibilities:
- Drove TPV (Verification) project development and implementation
- Managed CPE tracking needed for network upgrades (Docsis upgrade and replacements)
- Prepared Cox for EOL of all their custom VoIP hardware
Confidential, Atlanta, GA
Product Manager
Responsibilities:
- Owned the end to end Product development process of a SaaS based proof of delivery service as part of a complete WMS package.
- Drive Application release process (new release every 60 days)
- Prioritized feature development in Scrum ( Via Bugs, Roadmap Features and Requests tickets)
- Worked closely with global customers to define requirements (ex: HIPAA and Billing )
- Streamlined requirements collection ( VOC and User Stories )
- Rebuild the internal release priority process to include more structure and a wider based on feedback
- Resolved complex customer issues
Confidential
Strategy Manager
Responsibilities:
- Responsible for Marketing of Converged Channel Financial Software, including Mobile Channel integration and new product development
- Managed Mobile application development for Mobile Devices and Aptra ATM software ( via VOC and User stories )
- Develop / Execute product marketing strategy for Mobile, Web, Billing and ATM-Mobile Withdrawal products ( Via Mobile Application )
- Complete requirements and product development for eReceipts, Mobile Cash, In Lobby Billing Kiosk trial and under banked product suite
- Strategy Owner driving Global Product demo and event strategy for the financial division including Security, Cloud-based products, and traditional ATM products
- Drove the development of a Mobile Cash Withdrawal ( Mobile Application) to trail in China
- Complete Global Product and Marketing launch of a Banking receipts product into multiple channels with complete creative, logistical and product support in each region
- Completed Proof of Concept trial for billing kiosk for global wireless carrier
