SUMMARY

• Accomplished IT professional, project manager and consultant leading teams in leveraging technology and improving related processes. Diverse experience working with organizations in wide range of industries. Strong analytical and soft skills and an acute focus on achieving lasting results. Ability to quickly identify and lead effort to add value.
• Proven record of leadership in delivery of complex, technical solutions — act as customer champion, leading cross - functional & vendor teams in the delivery of wide range of applications/hardware & related processes.
• Exceptional proficiency in all areas of software development & project life cycle — understanding of PMI process groups, knowledge areas and tools & techniques; experience in requirements elicitation, design, development & testing of technical solutions while creating detailed documentation and reporting results.
• First-rate skills in building relationships and communicating with executive leadership, stakeholders & team members; history of mentoring & building a strong team environment, working toward common goals.
• Strategic thinker with record of top performance and the keen ability to see the big picture while staying abreast of business & technical details, tight deadlines and financial constraints.

TECHNICAL SKILLS

Implemented/Enhanced Applications: MS Dynamics CRM/F&O, Outsystems, PowerBI, Scribe, Dodeca, SharePoint, Tableau, Qlikview, PointIn, Documaker, Neteeza, Product Lifecycle Mgmnt (PLM), Web Logic, Oracle DB/OAS/Essbase, IBM Sterling/WAS/DB2, MS SQL Server, Epicentric/Vignette, SAP NetWeaver, Verity K2 Search.

Support Applications: Office, MS Project Server, SharePoint, Visio, Primavera, ClearCase/ClearQuest.

PROFESSIONAL EXPERIENCE

Confidential

IT SENIOR PROJECT MANAGER

Responsibilities:

• Leading consulting team in development/implementation of & training for CRM application (MS Dynamics CRM) for 350 users resulting in increased visibility of customer & more customer service-oriented company.
• Leading internal & vendor partner workstreams for ERP (MS Dynamics F&O) custom development/imple-mentation for finance, agronomy, grain trading, dairy nutrition plus/feed & scale tickets (focus on CRM integration, testing & training), modernizing from current custom-built iSeries ERP system.
• Managing onshore/offshore team in agile development/implementation of customer portal & mobile app (OutSystems) providing customers/employees access to relevant information & channel for communication.

Confidential

IT SENIOR ANALYST

Responsibilities:

• Led development/implementation of enhancement road map, training & administration of CRM application (MS Dynamics CRM) for 100 users resulting in more effective sales team/process.
• Led effort to create and adopt business intelligence reporting (MS PowerBI) at all levels of organization, providing executive leadership with better visibility to organizational performance.
• Maintained integration between CRM & ERP systems (Scribe - MS Dynamics CRM & ERP - F&O)
• Managed business process & SDLC improvement efforts across multiple functions within the organization.

Confidential

IT SENIOR PROJECT MANAGER

Responsibilities:

• Led efforts to enhance/implement: cloud-based CRM system (Oracle CRM On Demand), Win10/Office 2016 upgrade, business intelligence/analytics, policy management (PointIn) & outsourced claims integration.
• Managed multiple external vendors to enhance existing/implement new systems.
• Led/mentored PMs & business/quality analysts to improve project/SDLC processes & deliverables.
• Guided executives/managers on governance, portfolio mgmnt, change mgmnt and SDLC improvements.

Confidential

IT SENIOR PROJECT MANAGER

Responsibilities:

• Managed team to develop/upgrade staffing & budgeting application for global organization.
• Led global internal/vendor teams to perform validation of financial/actuarial modeling applications.
• Directed onshore/offshore team in agile development of application to automate actuarial modeling.
• Provided executive-level reporting & provided mentoring to PMs & analysts; shadowed by new hires.