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Product Management Analyst Resume Profile

Objective: To obtain a position in a professional environment where my skills can benefit the organization while enhancing the company's objectives and ensure its progress.

Profile: Strong emphasis in communication skills, focusing on organizational goals and expectations. Experienced in government, health care, social and behavioral environments.



  • Bridgewater Consulting Services-ASES, San Juan, PR 787-200-2673
  • Member of the Health Information Technology Provider Incentive Program team that implemented the Electronic Health Record Puerto Rico Medicaid Incentive Program.
  • Analyze and review submitted documents by Health Professionals and Hospitals and provide outreach, support and assistance during their AIU MU registration process in the State Level Registry
  • Review, analyze and prepare State Level Registry Reports as needed. Experience working with programs such as Millimans MedInsight,
  • Medicare Medicaid EHR Incentive Program and PR SLR Incentive Program Registration and Attestation Systems.
  • Attended ACA, CMS and HITECH webminars. Also attended H.I.P.A.A. Privacy Patients Health Information Act Seminars.

Project Coordinator



  • Called Health Insurance Providers to coordinate and confirm appointments regarding digitalization process of medical records.
  • Provided MRT's support to ensure that appointments and scanning process take place on time in order to achieve company's goals.
  • Informed Health Insurance Companies about providers who opted not to participate and followed up once communication was established to coordinate appointments.

Experience working with RecordFlow Master Program.

MMM/PMC Regional Office CSR



  • Assured coverage of Customer Service call center and walk-in members at Regional Offices.
  • Processed disenrollments, cancellations, reimbursement forms and other members' requests.
  • Experience working with programs such as On Base, Sanovia, QNXT and Innovamd.

Program Support Facilitator



  • Provided classroom support to ensure that faculty and student needs were met.
  • Assisted the Marketing Manager with recruiting activities.
  • Worked closely and proactively with the Operations Manager in Puerto Rico and the UNO Executive staff.
  • Experience working with Blackboard Program.

Special Assistant to the Secretary



  • Represented Secretary of the Family in different forums.
  • Executive Director of Public Corporation for the Blind CIRIO . President of Bidding Board
  • In charge of Master Plan for the development of social welfare of Vieques and Culebra.
  • Attended Office of Government Ethics Seminars.

Regional Director


  • State run insurance underwriter, Arecibo PR 787-759-8989
  • Managed twenty eight- member injury claim team
  • Negotiated and settled customer and health provider demands. Handled agency budget and work plan.
  • Coordinated communications among union and agency.
  • Attended Integrated Emergency Management Course by FEMA.
  • Attended H.I.P.A.A. Privacy Patients Health Information Act Seminar. Attended Office of Government Ethics Seminars.

Skills and Others:

  • Fully Bilingual
  • Proficientin Microsoft Office and Outlook
  • Certified Project Management Professional Certification Preparation Course 2013
  • Restaurant Owner and Manager 9/2003-4/2008 Santana's Grill and Wine Sales experience 6/1997-11/1999 Vidal Investments, Inc
  • Provider of Human Relations and Organizational Conflict Resolution Seminars and Curriculum Development

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