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Offshore Program Manager / Delivery Manager Resume

SUMMARY:

  • 18+ Years of experience within Service Delivery Management, Project Management, Quality Assurance and Testing Management experience. Knowledgeable of end to end solution development life cycle and testing methodologies from web application, emerging industries, telecom and financial services.
  • Customer oriented, professional, flexible, creative, and service - oriented. Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for internal and external clients.

SKILLS & EXPERTISE:

  • Project Management - PMP, Prince II
  • Agile Scrum Master
  • Processes Methodologies - CMMI 5, ITIL, Agile (Scrum, Sprint, Iterative), Waterfall, V Series, Iterative
  • HP BTO (formerly Mercury) - QC, QPT, Load Runner, PPM
  • Confidential Testing Rational Tools
  • Confidential Web sphere / AS400
  • VSTS, MS Office, MS Project, SharePoint
  • Oracle - 5 years
  • Implementation - use as project DB for development
  • Installation and configuration through testing tool DB (Quality Center) System admin in maintenance and monitoring project and also to measure system performance
  • DB2, Sterling, Tridion CMS

EMPLOYMENT DETAIL HISTORY:

Confidential

Offshore Program Manager / Delivery Manager

Responsibilities:

  • Assumes and Manage full client customer satisfaction
  • Ensures effective and efficient collaboration between the client engineering management and ODC Management
  • Work with client to establish overall migration plan to offshore location
  • Manage project dependencies by communicating with client IT and business areas, identifying any variances to plan and proposing solutions and alternatives for variances
  • Communicate/clarify requirements to offshore team
  • Assist in establish metrics, ongoing reporting, monitoring and Service Level Agreements to be communicated to client
  • Establish and facilitates key team business calls to resolve issues and make recommendation, present status, etc...
  • Managing the Client Relationship (support client relationship, network with client organizations, develop new opportunities at client site)
  • IT Project Management (delivery to scope, schedule and budget, estimating, task delegation, client communication and status reporting, ensuring quality)
  • Technical Leadership (ensuring solid design principles are followed, providing technical assistance to software engineers, managing production SLAs)
  • Personnel Management (goal setting, skill development, performance feedback, career coach for direct reports)
  • Sales Support (assist in proposal development, prepare estimates, schedules and SOWs, knowledge of industry solutions and technologies)
  • Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
  • Responsibilities include leading Business Analyst working Compassion onsite
  • Ensure all Project Planning and deliverables from both development and support maintenance.
  • Coordinates completion of deliverables, project documents and records
  • Coordinates Project related activities
  • Organize and Chair Project Team meetings

Confidential

Client Manager / Offshore Program Manager

Technologies: Confidential iSeries (AS400, Websphere) Java, .NET, Sterling, VSTS

Responsibilities:

  • Manage all resource at client side to ensure project assignment and utilization.
  • Project requirements gathering and scoping.
  • Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
  • Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
  • Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
  • Liaise all communication between offshore and onshore to achieve high efficiency of project delivery
  • Provide project tracking and control assistance to Client PM in order to achieve project delivery on time.
  • Manage and lead offshore team to comply client security policies within Development and Testing implementation.

Confidential, Denver, Colorado

Project Manager - Testing

Technologies: Java, .NET, Tridion, Oracle, Jira

Responsibilities:

  • Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
  • Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
  • Leading global team meetings to ensure requirements and scope are in standard process and ownership.
  • Provide project tracking and control assistance to Client PDM in order to achieve project delivery on time.

Confidential, Colorado Springs, CO

BA Manager / Client Manager

Technologies: Java, .NET, VSTS, Oracle, Quality Center, Load Runner

Responsibilities:

  • Project requirements gathering and scoping.
  • Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
  • Tracking and control (end to end) to ensure project quality deliverables on time.
  • Leading BA’s resource at client side to ensure project assignment and utilization.
  • Provides application in support of the CRM and SAS/SASEBI including, but not limited to: user management; application enhancements; configuration changes; report and dashboard development; d Confidential management; assignment rules; workflow management; troubleshooting; Testing (FT/SIT/UAT) and bug fixes per SLA.

Confidential

Project Manager / Project Coordinator

Responsibilities:

  • Provides Leadership to the project team
  • Negotiates work commitments and assignments
  • Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
  • Organizes and chairs project team meetings
  • Author of the Quality Plan and drives Quality Plan process and approval
  • Manages the addition and deletion of work items into the plan.
  • Integrates detailed schedules from development, test, id, etc.
  • Maintains project schedules and reviews/tracks offering team status against established plans and schedules
  • Reports status as required to executive management, including at phase exits.
  • Coordinates completion of deliverables, project documents & records
  • Coordinates project related activities
  • Develops documents, communicates, and improves procedures, conventions, and guidelines.
  • Establishes Translation Plan

Confidential

System Software Specialist / Testing Manager

Responsibilities:

  • Testing Manager GDCC CMEP-NBM Testing Team
  • Owner of HP SW BTO Products (QC, QTP, LR, STM, ST, PPM)
  • Support maintenance of Grenoble Solution Center
  • Responsible of Use Case design cover by Shanghai Team
  • Provide a detail SOW/WBS for entire project.
  • Testing Consulting for CME C&I Projects
  • SCM support of Network, Broadband and Mobility Team
  • Testing Manager of 3rd Party Framework from ongoing track
  • Responsible for SOA from CME Internal/External
  • Responsible of reports from entire CME Test& Suite under PPM

Confidential

Testing Specialist (Test Lead / SME)

Responsibilities:

  • Test Lead of Investment & Customer Relation Module under SIT/UAT Testing process.
  • Responsible for Functionality Test Requirement Design according to country Business Specification.
  • Responsible of confirmation and discussion with User SME for Signoff under Module assigned to.
  • Responsible for Test Script designing under HP QTP & Quality Center
  • Responsible for Test Cases distribution per Cycle Plan within Business Days.
  • Assign and distribute test cases under my team of responsibilities.
  • Bug Verification tracking review open by each Team Members.
  • In charge for Defect Call review within Business area management.
  • Responsible for graphing summary report for management update and review.
  • Coaching and Motivating newly hired Testing engineers under Module assigned.
  • Share and promote company core to newly hired Engineers.

Confidential

QA Integration Test Leader:

Responsibilities:

  • Help identify or validate the improvement opportunity, develop the business processes, define critical customer requirements, and prepare themselves to be an effective project team.
  • System Hardware, Software (Operating System and Software applications) and Peripheral device compatibility test.
  • System Quality and User’s Simulation Test on World’s Top 10 computer brands and clone mobile computers.
  • Conceptualize new testing process, procedures and techniques for the new product designs for better testing quality.
  • Responsible for the management and progress control of the Quality Testing Team on handled projects.
  • Assign Coverage Test and tasks to all Quality Test Team members.
  • To identify and validate the root causes that assure the elimination of “real” root causes and thus the problem the team is focused on.
  • Coordinate with the Project Leader and R&D Software/ Hardware Engineers in monitoring and enhancing quality tests.
  • Executing Test cases, Write Test Procedure, Modify Test Plan and Verifying Bugs Issues.
  • Responsible for newly recruit System Integration Test Engineers.
  • Conceptualize and review testing procedures for future projects with latest Software/ Hardware Devices from different (OEM- Original Equipment Manufacturing) mobile computers.

Confidential

Lead Technician Engineer

Responsibilities:

  • SMT asst. Engineer for PCB Components Material and Machine Maintenance Input and Output Production for Notebooks Mother Board.
  • Touch-up function Test Sub-leader for HP Computer NoteBook Mother Board.
  • Setup parameter for each component on Solder or Component Side of MB.

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