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Product Manager Resume

COMPUTER AND SYSTEMS EXPERIENCE:

Hardware - Proficiency in: implementation and deployment, Marconi ATM Switch/Router, Cisco 7600/7200/2600/2500 router, Cisco Catalyst 6500/3700/2900 switch, Sun Systems, Promina 800/400/200, KIV-7, KIX-18, KG-84, KG-194

Software-Proficiency in: implementation and deployment, Microsoft Windows 2000/XP/Vista/7/10, Microsoft Office, Office365, Windows Server 2003/2008/2016 , HP OpenView, Cisco Works, Cisco IOS, JIRA, Remedy, and Ghost

Network-Proficiency in: installation, configuration, and troubleshooting basic LAN and WAN technologies, Routing and Switching, Ethernet Specifications Ethernet, Fast Ethernet, and Gigabit standards, Internet Protocol suite, Security protocols, Fault Tolerance Strategy, Network Utilities, and Logical Troubling strategy

PROFESSIONAL EXPERIENCE:

Product Manager

Confidential

Responsibilities:

  • Own the software product lifecycle from concept through production release and end - of-life, working across many functional groups within the organization, including platform product management, Research and Development, design, supply chain, legal, and support
  • Conduct market and competitive research to develop a thorough knowledge of the SMB & enterprise software landscape and determine emerging industry trends, markets, and product categories
  • Understand stakeholders needs and key usage model trends and implement customer and market insights into actionable business and document detailed product requirements
  • Communicate strategic initiatives, business plan, Return On Investment, roadmap updates, and critical issues to internal stakeholders and management
  • Communicate project goals, next steps and results to team members, other product managers and executive team

Project Analyst

Confidential

Responsibilities:

  • Helped manage engineers who exercise discretion and independent judgement performing assignments and assist with creating project estimates and resource planning; review status of projects; create and update project documentation, manage schedules and prepare status reports
  • Assessed project issues and develop resolution to meet productivity, quality, and client-satisfaction goals and objectives while meeting work standards by following production, productivity, quality, and customer-service standards; resolve operational problems; identify work process improvement; utilize mechanisms for monitoring project progress for intervention and problem solving with project managers, managers, and client
  • Conducted weekly meetings to address and resolve outstanding issues and consult with customer and management on necessities of the project, priorities and tasks involved to ensure timely execution of the tasks from start to finish, communicate status changes and manage required documentation

Senior Network Administrator

Confidential

Responsibilities:

  • Maintained network security, availability and performance by performing network monitoring, analysis, and performance tuning; troubleshoot network problems; escalate problems to engineers or vendor when required
  • Installed, configured, maintained, administered and supported servers, server clusters, network services, equipment and devices; determined network and system requirements and built and maintained configurations for data networks and virtual private networks; managed all system back-up and restore protocol; planed and supported network and computing infrastructure, monitored system performance and implemented performance tuning

Systems Administrator

Confidential

Responsibilities:

  • Ensured Microsoft Azure and Amazon Web Services (AWS) operation, maintenance and implementation while working closely with Cloud Architects, Development and Application Teams to develop, plan and implement application deployment to the government cloud
  • Analyzed current processes and work flows for IT Team to identify inefficiencies and assist with streamlining

Business Systems Analyst

Confidential

Responsibilities:

  • Assisted with the maintenance of project schedules, planning and organizing project development meetings, and coordinating with colleagues to produce project briefings and memoranda and provided support in managing and overseeing the timely execution of internal and external tasks
  • Supported the planning, facilitation, and after-action needs for community sessions and outreach initiatives to address technical challenges in analysis, collection, and enabling functions and assisted with the maintenance of a knowledge management portal and information sharing and support planning, development, and delivery of strategic documentation products to a broad audience

Technical Integration Specialist

Confidential

Responsibilities:

  • Performed research and development for the implementation of Attribute Based Access Control (ABAC) enterprise-wide computing and information security requirements in accordance with FISMA, NIST and DISA policies, standards, guidelines and procedures for a stakeholder organization or program/sub program
  • Provided a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components for the ABAC Enterprise and made recommendations on test and evaluation strategies for major system installations

Senior Systems Analyst

Confidential

Responsibilities:

  • Provided Identity Credential and Access Management in an Attribute Based Access Control (ABAC) enterprise in accordance with FISMA, NIST and DISA policies, standards, guidelines and procedures for a stakeholder organization or program/sub program
  • Implemented virtual directory service (VDS) and provisioned the VDS with the Unified Identity Attribute Set (UIAS) and Full Service Directory (FSD) attributes and provide Tier III operations and support for the VDS infrastructure

Senior Systems Administrator

Confidential

Responsibilities:

  • Provided Tier I and II support for 100+ site locations and 3000+ users in the following environments: Windows Server 2003/2007/2008 , Active Directory, Group Policies, Windows XP/7, Microsoft Office 2003/2007 and Lotus Notes
  • Monitored real-time system and network performance and ensure network operations and administration actions are performed in accordance with mission timelines, established procedures and reviewed and maintain workstation logs, installed, repaired and replaced workstation software and troubleshot workstation profiles and other hardware and software issues

Network Administrator

Confidential

Responsibilities:

  • Provided Tier I and II resolution and customer support to scheduled or running video teleconferences (VTCs) and the related networks and infrastructure these VTCs traverse
  • Accurately documented incidents; using customer outage tracking software, network and/or critical VTC outages. The main tools utilized at the JWICS NOC include: VC Wizard, Putty, SharePoint, IBM, Tivoli, Cisco IOS, and Siebel , investigated and troubleshot issues both independently and coordinated through vendor support channels and escalated unresolved issues in a timely manner

Network Analyst

Confidential

Responsibilities:

  • Provided Tier 2 and 3 support to 3,500 end users addressing and resolving incidents related to Windows 2003/2008 servers, NetApp servers, Sun servers, file, print and storage servers, Windows XP/2000/7 workstations, MS Office and VMWare at an enterprise wide level
  • Provided advanced system and application diagnoses to remediate incidents while engaging other teams as needed and followed established incident response procedures to ensure proper escalation, analysis and resolution of network incidents

Network Analyst

Confidential

Responsibilities:

  • Provided desktop support to 3,500 end users addressing and resolving incidents related to physical, virtual based server systems, desktops and laptops, Citrix VDI infrastructure, printers and other systems
  • Performed tasks based on SOP’s to perform system and application changes as required and supported integration and test activities as systems are migrated from the development to the operational environment and provided and coordinated Tier 2 and 3 technical support to customers and application owners

Principal Technician

Confidential

Responsibilities:

  • Provided Tier I and Tier II level support to 300 end users, monitoring, addressing and resolving incidents related to Windows XP/2000/Vista/7 workstations, Windows 2003 servers and Microsoft Office Suites
  • Installed and configured hardware and software applications on desktops, servers, printers, scanners, drives and video teleconferencing systems and documented and ensured that addressed a variety of IT issues, ensuring all problems were documented and addressed

Enterprise Controller

Confidential, Langley AFB, VA

Responsibilities:

  • Managed, configured, monitored over 500+ Cisco Routers/Switches/VPN-ASA devices for 60+ remote locations
  • Provided Tier I and Tier II customer support, incident response and troubleshooting in support of its enterprise infrastructure and information flow management and collected and archive the data necessary to conduct detailed infrastructure mapping and analysis, producing time-sensitive displays and threshold alerts, generating ad-hoc queries for network assistance, and developing course of action scenarios

Network Battle Manager

Confidential, Barksdale AFB, LA

Responsibilities:

  • Coordinated efforts of two Integrated Network Operations and Security Center, at nine locations to support the Confidential
  • Coordinated with Joint Task Force-Global Network Operations, Network Security Division and Network Operations Division to manage maintenance and security events affecting the Confidential and responded to security incidents, network faults, and user reported outages from Integrated Network Operations and Security Centers

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