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Business Process Improvement Mgr Resume

SUMMARY

  • Experience in the software development lifecycle (SDLC) for commercial off - the-shelf (COTS), custom-built, cloud and hybrid implementations
  • Experience with both waterfall and agile scrum methodologies
  • Well versed in managing projects to scope, schedule and cost; risk management and change management
  • Proficient in business process reengineering (BPR)
  • Experience managing both government and contractor personnel, direct reports and matrixed personnel
  • Experience developing contract artifacts, project artifacts, reviewing project artifacts/contract deliverables
  • Experience facilitating source selection review teams for the evaluation of vendor bids/proposals

PROFESSIONAL EXPERIENCE

Confidential

Business Process Improvement Mgr

Responsibilities:

  • Oversee an annual budget of over $40M
  • Manage government personnel in providing IT services and support to CTP
  • Mentor staff in providing customer service, project management, risk management, change management and technical direction to over 100 contractors in developing and maintaining CTP IT systems, ensuring projects adhered to HHS/FDA policies and procedures; deliverables are in compliance with contract SOWs; projects are managed within scope, schedule and cost, and customer expectations are managed
  • Serve as a Contracting Officer Representative (COR) for contracts that exceed $10M
  • Facilitate CTP’s IT Investment Review Board (ITIRB), which reviews and approves funding and resource allocation for CTP’s IT initiatives
  • Approve all IT acquisition plans and funds approval requests for CTP
  • Conduct IT strategic and budget planning for CTP
  • Collaborate with the FDA’s Office of Acquisitions and Grants Services (OAGS) to develop acquisition strategies for CTP IT projects
  • Develop acquisition artifacts including SOWs, acquisition plans, proposal evaluation criteria, instructions to vendors, and Independent Government Cost Estimates (IGCEs)
  • Evaluate as a Project Advisory Group (PAG)/source selection team member, vendor bids/proposals; submit individual evaluations and participate in consensus meetings to establish an agreement with PAG/source selection team members on proposals that demonstrate the best value to the government
  • Lead source selection teams as PAG Chair; serve as the liaison to the Contracting Officer (CO) or Contracts Specialist (CS); conduct kickoff meetings with PAG/source selection team members to provide guidance on the source selection process for the evaluation of vendor bids/proposals; submit individual evaluations and compile PAG/source selection team members’ individual evaluations in preparation for consensus meetings; facilitate consensus meetings to establish an agreement with PAG/source selection team members on proposals that demonstrate the best value to the government; based on consensus meetings, develop technical and price PAG reports for CO/CS review, approval and award that represent the best value to the government
  • Train staff to serve as PAG/source selection team members and/or Chairs
  • Determine staffing needs and assign work based on position, experience, availability, organization priorities, project characteristics and staff temperament
  • Develop position descriptions, jobs announcements, conduct interviews and hire FDA personnel
  • Develop performance objectives of staff and conduct performance appraisals which result in monetary and/or time-off awards
  • Represent CTP on FDA’s agency-wide Technical Council where IT policies and services are established for the agency

Confidential

Business Process Improvement Specialist

Responsibilities:

  • Managed government personnel in providing IT services and support to CTP
  • Mentored staff in providing customer service, project management, risk management, change management and technical direction to over 100 contractors in developing and maintaining CTP IT systems, ensuring projects adhered to HHS/FDA policies and procedures; deliverables are in compliance with contract SOWs; projects are within scope, schedule and cost, and customer expectations are managed
  • Collaborated with the FDA’s Office of Acquisitions and Grants Services (OAGS) to develop acquisition strategies for CTP IT projects
  • Developed acquisition artifacts including SOWs, acquisition plans, proposal evaluation criteria, instructions to vendors, and IGCEs
  • Evaluated as a Project Advisory Group (PAG)/source selection team member, vendor bids/proposals; submitted individual evaluations and participated in consensus meetings to establish an agreement with PAG/source selection team members on proposals that demonstrated the best value to the government
  • Led source selection teams as PAG Chair; served as the liaison to the Contracting Officer (CO) or Contracts Specialist (CS); conducted kickoff meetings with PAG/source selection team members to provide guidance on the source selection process for the evaluation of vendor bids/proposals; submitted individual evaluations and compiled PAG/source selection team members’ individual evaluations in preparation for consensus meetings; facilitated consensus meetings to establish an agreement with PAG/source selection team members on proposals that demonstrate the best value to the government; based on consensus meetings, developed technical and price PAG reports for CO/CS review, approval and award that represented the best value to the government
  • Determined staffing needs and assigned work based on position, experience, availability, organization priorities, project characteristics and staff temperament
  • Developed position descriptions, jobs announcements, conducted interviews and hired FDA personnel
  • Developed performance objectives of staff and conducted performance appraisals which resulted in monetary and/or time-off awards

Confidential

IT Project Manager

Responsibilities:

  • Served as a COR providing technical direction to contractors for the Center of Veterinary Medicine (CVM), the Chief Information Officer (CIO) and the Chief Health Informatics Officer (CHIO)’s IT initiatives
  • Ensured projects adhered to HHS/FDA policies and procedures, deliverables were in compliance with contract SOWs; projects were within scope, schedule and cost, and customer expectations were managed
  • Provided leadership and oversight in all phases of the Software Development Lifecycle (SDLC), from project planning to project close-out
  • Developed acquisition artifacts including SOWs, acquisition plans, proposal evaluation criteria, instructions to vendors, and IGCEs for CVM, CIO, CHIO IT initiatives
  • Assisted the CIO in revising Standard Operating Procedures (SOPs) to implement agile scrum in the FDA
  • Developed performance objectives and conducted performance appraisals of staff which resulted in monetary and/or time-off awards

Confidential

Program Manager

Responsibilities:

  • Managed Confidential and subcontractor personnel in development, operations and maintenance of the VA’s websites, web applications and Enterprise Content Management System (ECMS)
  • Managed the VA’s Web Solutions Service (WSS) firm-fixed price (FFP) contract to scope, schedule, and cost, compliance with the SOW, and adherence to the VA’s processes and procedures
  • Served as the liaison between Confidential and the VA’s WSS contract COR, ensuring delivery and receipt of Contract Data Requirements List (CDRL) items, and confirmation of receipt and approval of CDRL items for invoicing
  • Provided leadership and oversight in all phases of the Software Development Lifecycle (SDLC), from project planning to project close-out
  • Provided daily and weekly verbal reports to the VA’s WSS COR and Program Manager
  • Managed, interviewed and hired Confidential and subcontractor personnel
  • Developed and tracked Specific, Measurable, Attainable, Realistic and Timely (SMART) performance objectives of staff and conducted performance appraisals which resulted in salary increases
  • Allocated resources and assigned team member activities based on position, experience, and availability
  • Monitored the timeliness and quality of contract deliverables
  • Provided monthly program management reviews to Confidential senior management
  • Supported new business development by providing written input to Confidential technical proposal volumes, Basis of Estimates (BOEs) for the cost volume, and quality assurance of contract proposal documents

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