PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Gather requirements from customers for custom reporting, system enhancements or new functionality requests by leading and facilitating meetings
• Communicate business requirements to the appropriate IS development team, resolving and clarifying any issues as appropriate and acting as a liaison between customer and technical team
• Create data flow charts, system architecture diagrams, process diagrams and other graphical diagrams
• Develop test scripts to verify functionality performs as expected
• Act as point of contact to assess, research, analyze, document and resolve issues
• Execute test scripts of custom reporting, enhancements and new functionality prior to UAT
• Lead team in User Acceptance Testing phase to ensure sign - off from the business, documenting issues as needed
• Project Home Administrator, a customer application that houses all project information sent to PPMS (Project and Portfolio Management System)
• Provide work instruction to Project Home technical resource consultant
• Create training materials and provide training for Project Home users
• Provide daily support in the Kronos Workforce Central system as the PPMS Kronos Administrator, including training for 4200+ worldwide end users, assisting with issues, escalating system issues to Kronos Technical Team, creating training documentation and closing system for each month end cycle
• Core Team member for Kronos Workforce Central upgrade from v5.2 to v6.2
• Set up security for 850+ worldwide end users in the PPMS Hyperion 11.1.2.1 instance
• Assist with writing training materials and training of the super users of the PPMS system
• Participate in special projects as assigned

Confidential

System Administrator

Responsibilities:

• Lead or participated in process improvement projects within the organization as part of the Project Management Office (PMO)
• Provided daily support to 2,000+ worldwide system users of Project Office time tracking and headcount software
• Provided training to new and existing users of Project Office, including the preparation and maintenance of all training documentation
• Performed system maintenance and updates on an as-needed basis
• Worked with team to identify issues and enhancements to software, including testing and developing enhancements
• Supported ongoing / monthly project management initiatives involving technology and product development activities
• Provide appropriate consulting, interfacing, and training for current and new systems users
• Formulates policies, procedures, and standards relating to database management, and monitors transaction activity and utilization
• Prepares, reviews and distributes activity, progress, and performance reports
• Assist with development, testing and training of new reports and tools
• Worked closely with Finance to assist in the execution of the budget process
• Assisted with development of an automated headcount tracking report to provide senior management with month end and projected headcount numbers
• Created and maintained multiple intranet web sites within the organization

Confidential

Project Coordinator/Web Developer/Business Analyst

Responsibilities:

• Provide assistance to Project Managers and core team leaders in support of schedules and time tracking using Project Office and Artemis
• Assist the Project Management Office (PMO) team with monthly and quarterly metrics reporting
• Develop and maintain corporate intranet websites for the Project Office and Project Management Office (PMO) groups using FrontPage 2000
• Additional duties as assigned