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Business Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • Gather requirements from customers for custom reporting, system enhancements or new functionality requests by leading and facilitating meetings
  • Communicate business requirements to the appropriate IS development team, resolving and clarifying any issues as appropriate and acting as a liaison between customer and technical team
  • Create data flow charts, system architecture diagrams, process diagrams and other graphical diagrams
  • Develop test scripts to verify functionality performs as expected
  • Act as point of contact to assess, research, analyze, document and resolve issues
  • Execute test scripts of custom reporting, enhancements and new functionality prior to UAT
  • Lead team in User Acceptance Testing phase to ensure sign - off from the business, documenting issues as needed
  • Project Home Administrator, a customer application that houses all project information sent to PPMS (Project and Portfolio Management System)
  • Provide work instruction to Project Home technical resource consultant
  • Create training materials and provide training for Project Home users
  • Provide daily support in the Kronos Workforce Central system as the PPMS Kronos Administrator, including training for 4200+ worldwide end users, assisting with issues, escalating system issues to Kronos Technical Team, creating training documentation and closing system for each month end cycle
  • Core Team member for Kronos Workforce Central upgrade from v5.2 to v6.2
  • Set up security for 850+ worldwide end users in the PPMS Hyperion 11.1.2.1 instance
  • Assist with writing training materials and training of the super users of the PPMS system
  • Participate in special projects as assigned

Confidential

System Administrator

Responsibilities:

  • Lead or participated in process improvement projects within the organization as part of the Project Management Office (PMO)
  • Provided daily support to 2,000+ worldwide system users of Project Office time tracking and headcount software
  • Provided training to new and existing users of Project Office, including the preparation and maintenance of all training documentation
  • Performed system maintenance and updates on an as-needed basis
  • Worked with team to identify issues and enhancements to software, including testing and developing enhancements
  • Supported ongoing / monthly project management initiatives involving technology and product development activities
  • Provide appropriate consulting, interfacing, and training for current and new systems users
  • Formulates policies, procedures, and standards relating to database management, and monitors transaction activity and utilization
  • Prepares, reviews and distributes activity, progress, and performance reports
  • Assist with development, testing and training of new reports and tools
  • Worked closely with Finance to assist in the execution of the budget process
  • Assisted with development of an automated headcount tracking report to provide senior management with month end and projected headcount numbers
  • Created and maintained multiple intranet web sites within the organization

Confidential

Project Coordinator/Web Developer/Business Analyst

Responsibilities:

  • Provide assistance to Project Managers and core team leaders in support of schedules and time tracking using Project Office and Artemis
  • Assist the Project Management Office (PMO) team with monthly and quarterly metrics reporting
  • Develop and maintain corporate intranet websites for the Project Office and Project Management Office (PMO) groups using FrontPage 2000
  • Additional duties as assigned

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