Service Manager Resume

SUMMARY

Over 6 years of experience in Confidential Service Manager and Confidential ServiceCenter Development, Maintenance, Support.
Customization and Tailoring experience of Service Desk, Incident Management, Problem Management, Change Management, Request Management and Service Catalog.
Programming skills in Java Scripting and RAD. Experience in designing Training Plans, estimations of Tasks, develop and execute Test Plans, develop Implementation Plans.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Service Manager

Responsibilities:

Enhancement Analysis
Customization and Tailoring of Phased Workflow of Problem and Error Control and Knowledge management

Confidential

Service Manager

Responsibilities:

Enhancement Analysis
Customization and Tailoring of Confidential ServiceManager, on Request Management and Change Management modules of Confidential Service Manager
Service Catalog with Request Connector Implementation with approval
Request Management Phased work flow implementation.
Change Management Customization and Tailoring

Confidential

Service Manager

Responsibilities:

Enhancement Analysis
Customization and Tailoring of Confidential ServiceCenter, worked on different modules of Confidential ServiceCenter/ Confidential Service Manager
Integrating Confidential ServiceCenter to Siebel using Web services
Request Management Phased work flow implementation.
Change Management Customization and Tailoring
Gap Analysis of ServiceCenter 6.2 to Service Manager 7.11
Design Training Plan and Documentation for the Modules
Provide L2 Support for troubleshooting of the tools

Confidential

Senior Software Engineer

Responsibilities:

Implement Service Desk, Incident Management and Change Management Modules
Requirement Mapping and project estimate preparation
High level and Low level design
Customization and Tailoring of Service Desk, Incident Management and Change Management Modules
Develop Implementation Plans as part of the delivery of objects.