We provide IT Staff Augmentation Services!

Service Manager Resume

SUMMARY

  • Over 6 years of experience in Confidential Service Manager and Confidential ServiceCenter Development, Maintenance, Support.
  • Customization and Tailoring experience of Service Desk, Incident Management, Problem Management, Change Management, Request Management and Service Catalog.
  • Programming skills in Java Scripting and RAD. Experience in designing Training Plans, estimations of Tasks, develop and execute Test Plans, develop Implementation Plans.

TECHNICAL SKILLS

  • Service Manager 9.3, 7.11, ServiceCenter 6.2, 6.1 Development and Support,
  • Web Services
  • Strong Knowledge in Java Scripting, HTML, RAD
  • Technical consulting and ITIL Process knowledge

PROFESSIONAL EXPERIENCE

Confidential

Service Manager

Responsibilities:

  • Enhancement Analysis
  • Customization and Tailoring of Phased Workflow of Problem and Error Control and Knowledge management

Confidential

Service Manager

Responsibilities:

  • Enhancement Analysis
  • Customization and Tailoring of Confidential ServiceManager, on Request Management and Change Management modules of Confidential Service Manager
  • Service Catalog with Request Connector Implementation with approval
  • Request Management Phased work flow implementation.
  • Change Management Customization and Tailoring

Confidential

Service Manager

Responsibilities:

  • Enhancement Analysis
  • Customization and Tailoring of Confidential ServiceCenter, worked on different modules of Confidential ServiceCenter/ Confidential Service Manager
  • Integrating Confidential ServiceCenter to Siebel using Web services
  • Request Management Phased work flow implementation.
  • Change Management Customization and Tailoring
  • Gap Analysis of ServiceCenter 6.2 to Service Manager 7.11
  • Design Training Plan and Documentation for the Modules
  • Provide L2 Support for troubleshooting of the tools

Confidential

Senior Software Engineer

Responsibilities:

  • Implement Service Desk, Incident Management and Change Management Modules
  • Requirement Mapping and project estimate preparation
  • High level and Low level design
  • Customization and Tailoring of Service Desk, Incident Management and Change Management Modules
  • Develop Implementation Plans as part of the delivery of objects.

Hire Now