PROFILE

• Motivated PMP professional with 15 years of broad technical and business experiences in a variety of business environments.
• Experienced global/cross functional team member with demonstrated ability to create cohesive team environment despite geographical or cultural differences
• Proven report and metric development abilities with strong analytical capabilities
• Natural 360 degree perspective with the ability view situations from all angles and understand the various technical, political, cultural and professional interactions and identify the best path forward
• Strong communication capabilities honed through years of team, client and senior management interaction and proven by steadily increasing roles interfacing and providing feedback to senior leadership roles

PROFESSIONAL EXPERIENCE

confidential

Project Manager

• Tasked with growing project management disciple including oversight of all internal and customer facing projects, resource planning and maintaining existing client relationships.
• 2/2013 10/2013 as contracted resource via Contract Professionals Inc. culminating in direct hire.
• Lead project team to successfully achieve project objectives.
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements. Effectively manage projects so that all requirements for cost, schedule and quality are being met.
• Define, maintain and monitor supporting business case for project.
• Manage project communication across all levels of the company to ensure the appropriate parties are receiving information necessary to the project.
• Proactively manage obstacles, both internal and external, to the project in an organized and process-driven fashion.
• Resolve and/or escalate issues in a timely fashion understand how to communicate difficult/sensitive information tactfully. Manage day-to-day customer interaction set and manage customer expectations.
• Assist in the continuous improvement of the Project Management Maturity Model by drawing on experience and industry best practices to augment, refine, and, if necessary, create organizational policies, processes and practices.

confidential

Project Coordinator/Manager

• Primary role as project lead for client implementation projects, as well as other internal projects as assigned.
• Responsible for establishing project schedule and plan for implementation projects, monitoring status, coordinating requirements and data collection necessary for successful roll out
• Act as technical lead for integration efforts with various third party systems HRIS, payroll, training for transmission of new hire information

confidential

Program Coordinator/Metric Analyst

Fulfilled multiple roles on national project team assisting Hewlett Packard with implementation of Managed Print Service relationship with global financial client. Project targeted to save client more than 50m in first 5 years of transition from a decentralized print infrastructure to a managed print service environment.

Site Project Lead

• Coordinated onsite activities for transition at sites across the United States
• Worked closely with site leader, client site contact and recruiting team to identify schedule for onsite activities Reporting Lead and Metrics Analyst / Subject Matter Expert
• weekly report for labor hours by project phase for each site, tracking performance against goals
• Developed and maintained monthly report of overall change in client print environmental for use by senior management to determine environmental impact of moving to a more efficient print infrastructure
• Responded to various other ad hoc reporting requests throughout project Network Change Request Coordinator / Subject Matter Expert
• Acted as central point of contact for all network change requests
• Chaired semi-weekly deep dive conferences to address issues and develop action plan for resolution

Accomplishments

• Helped to re-engineer process flow to maximize resource expertise and gain efficiencies through simplifying overall process in a series of standard, defined and reproducible activities and in the process allowing each team member to gain confidence and improve time to complete
• Utilized VBScript to automate workflow tasks between MS Excel, MS Word and MS Outlook reducing team member time spent generating various requests and reports, providing approximately two hours time savings per day/per team member
• Developed MS Access database for coordinating resource schedules, tracking device level configuration information and automating generation of daily deliverable documents

confidential

Project Manager

• Most recent role as a member of global program team that transformed hardware support environment calculated to save HP over 70m in first 7 years
• Responsible for coordinating development and monitoring of reporting for project key performance indicators for several projects and line of business plans of record
• Analyzed key performance indicators for trends, early issue detection and identification of opportunities for improvement
• master program plan and related documentation, including approved plan of record, work breakdown structure and monthly senior management reviews
• Coordinated with various sub-project leads for status updates, and documenting action plans for correction/improvement as needed

Accomplishments

• Helped develop enhanced metrics to increase feedback cycle timeline and drive actionable reporting levels deeper into the respective organizations thereby helping to deliver program results one fiscal year ahead of schedule
• Drove alignment and standardization of reporting between multiple lines of business and geographies
• Led transition of several steady state reports and dashboards to key resource centers in Shanghai, China and Bangalore, India
• Previous roles as customer service engineer supporting Proliant industry standard servers for large public medical center and desktop support environment for large health insurance organization

ADDITIONAL WORK EXPERIENCE

confidential

LCS Supervisor/Staff Manager

• Site Supervisor overseeing day to day operations for 6 sites and 15 deskside support technicians First point of escalation for issues in area of operation
• Management of onsite inventories of equipment related to repairs and new installations
• Oversight of various projects for hardware refresh and new build outs within area of operation
• 4/1998 - 3/1999 confidential PC Technician
• Contracted to various TekSystems clients for hardware refresh and support projects
• 1/1997 - 4/1998 confidential PC Technician
• Provided deskside support for faculty, classrooms and student computer labs at School of Management