ROLES

Project Manager

• Sales Team Manager Customer Service Manager
• Software Trainer
• Org. Change/Communications Manager Diversity Consultant
• Strategic Planning
• Knowledge Transfer/Course design
• Program Management Team Leadership
• Learning Development Consultant
• Training Officer
• Executive Steering Committee Chair Member of Self-Managed Training Team
• Budget Management Fundraiser
• Marketing

TOOLS/METHODS

• Flawless Consulting
• Life Cycle Project Management
• Software Development Life Cycle
• Continuous Process Improvement
• MS Project
• Adult Learning Theory
• ADDIE Instructional Design
• Negotiation
• Coaching
• PowerPoint/CorelDraw
• Graphic Design
• MS Office
• LMS

INDUSTRY APPLICATION

• Government/Medicaid/ACA
• Corporate/Manufacturing/Financial
• Law Enforcement
• Human Services/Healthcare

ADDITIONAL TRAINING

• M.B.A., Training and Leadership
• experiential equivalency
• Better Trades Options Trading
• SAP/ERP ABAP Introduction
• Project Management-Josine Assoc
• MS Project Wells Fargo
• Flawless Consulting Skills
• EXECUTRAIN Presentation Skills
• Zenger Miller Team Facilitation
• Continuous Process Improvement
• USDL Labor-Mgt. Relations
• Character Counts Business Ethics

EXPERIENCE SUMMARY

• I most recently served on the State of Iowa Management Team as
• Organizational Change and Communications Project Manager for the IT project, Eligibility Integrated Application Solution Project ELIAS , Department of Human Services. Prior, I served as Organizational Change Project Manager for the IT project, Medicaid Integrated Data Administration Solution Project MIDAS with the Iowa Medicaid

Enterprise IME .

• I was sought out and recruited to create organizational transformation through project and program management within Fortune 500 Company, Wells Fargo Home and Consumer Finance Group WFHCFG .
• I have 15 years of experience in creating organizational transformation. This includes emphasis in change management global diversity and inclusion marketing strategies collaborative leadership communication human resource management and employment law education. I am an accomplished writer, consultant, and keynote speaker with expertise in creative course design, training, and facilitation. I have over 7 years of experience as a sales manager/assistant manager, and customer service manager, with proven managerial, organizational, sales, and marketing skills. I am accustomed to managing multiple simultaneous projects with budgets ranging from 50K to 800K. I have proven ability to work with a board partner with global, national, and local companies, universities and colleges build globally diverse work groups and motivate, organize, and direct teams. I have 12 years of project/program management experience.
• Certified by Executrain, I am proficient in computer skills, PowerPoint, and other Microsoft Office programs. I have experience in a Microsoft Windows Operating Environment. I have been an Information Technology IT Project Manager in both an Agile and Waterfall environment.

SKILLS INVENTORY

• Diversity/Change Management/Organizational Development Leadership
• Instructional Design
• Technical Writing Including content for computer based training Program and Project Management
• Staff Management/Team Building/Performance Management SharePoint
• SAP
• Educator:
• Microsoft Office Products
• Employment law/ Labor Relations
• Human Resources/Leadership/Performance Management/ Diversity
• Conflict Resolution
• Facilitation/Classroom/Webinars
• Strategic planning Risk management
• Continuous Process Improvement
• Sales/Marketing/Creative Public Relation

CHRONOLOGICAL SUMMARY OF EXPERIENCE

Project Manager, Change Management Strategist, Communications Manager, and Leadership Consultant

confidential

• Served on the State Management Team as Organizational Change and Communications Project
• Manager for Eligibility Integrated Application Solution Project ELIAS , State of Iowa Department of Human Services, and Medicaid Integrated Data Administration Solution Project MIDAS , Iowa Medicaid Enterprise IME .
• Provided project management and oversight.
• Protected the State of Iowa's interests on ELIAS' and MIDAS' multimillion dollar, high risk, multifaceted contracts and projects.
• Defined risks related to change efforts and logged them in Rational Team Concert RTC .
• Participated in weekly Risk Management assessment meetings to evaluate and mitigate all ELIAS project risks.
• weekly status reporting and artifact maintenance through SharePoint.
• Served as part of the Project Management Office PMO team. PMBOK practices.
• Documented PMO processes, work flows, and organizational matrixes.
• Worked with product owners, Agile coaches, project leadership, and the source integrator SI to translate and communicate IT information, support the SDLC, production efforts, business process planning, and build a collaborative cohesive production environment.
• Provided organizational change management strategies, assessments, education and coaching to ELIAS leadership and staff.
• Measured business readiness and stakeholder engagement, identifying baselines and gaps to incorporate into executive decision making.
• Developed ELIAS specific training components for project staff.
• Worked with a globally diverse workforce successfully applying effective diversity strategies.
• Integrated collaborative leadership, conflict resolution, Total Quality/Lean strategies and skill sets, within ELIAS, a Waterfall/Agile environment entangled in the complexity of federal and state government contracts, regulations, politics, and deliverables Affordable Care Act and Medicaid multiple vendors multiple project managers State teams and competing interests.
• Wrote internal and external communications for the ELIAS project including articles, newsletters, emails, reports, proposals, and high profile letters to clients, field staff, and executives.
• Partnered with the Governor's Chief Information Officer and Iowa Department of Human Services executive leadership on high profile communications.
• Contracted to provide change management expertise and education as part of a large scale system conversion project for one of the largest international financial brokerages in the United States.
• Extensive training in the company's new proprietary trading software functionality.
• Functional consultant providing 1:1 field support to high production/high stress brokers in support of a nationwide rollout. This included working through system defects, system education, research, and serving as a liaison between end user and Technical Support staff.
• Developed and provided classroom based education for the field.
• Contracted to provide change management expertise and technical support as part of a large scale SAP Mobile conversion project for a large East Coast utility company.
• Extensive training in the company's new SAP software functionality.
• SAP functional consultant in the field helping staff understand the new functionality and serving as liaison between frontline management and technical support during conversion complications resulting from Hurricane Sandy.
• Certified presenter for Executrain a computer/software training company .
• Project Manager, Change Management Strategist, Communications Manager, and Leadership Consultant continued

confidential

• Continue to meet the needs of clients through consultation, negotiation, coaching, assessment, project management, instructional design, and presentation delivery.
• Writer, currently completing a book for diversity professionals.
• Past clients include the USDA and the State of Iowa.
• Diversity Consultant, and Learning and Development Consultant

confidential

• Was sought after and hired for my expertise in inclusive practices and change management, to manage the integration of principles of managing global diversity into Wells Fargo and its acquisitions and create a strategic plan to reduce high risk behaviors in diversity and inclusion practices, thus infusing change in the Wells Fargo culture.
• Coordinated the research for on-line diversity software designed on-line diversity programming and a multimedia experiential diversity training program for senior leaders and managers that was adopted by two major business lines. Co-authored a diverse talent acquisition on-line guide for managers.
• Project Management Infused change in systems of educational curriculum, communication/branding, marketing, contracting services with minority/women-owned businesses, emerging markets, and recruiting and retention to mitigate risks associated with diversity.
• Introduced diversity metrics.
• Case manager, consulting managers on human diversity-specific issues.
• Handled vendor management.
• Developed an in-depth diversity train-the-trainer program for facilitators that provided legally-based fundamentals, facilitation skills, facilitator assessment, and testing.
• Taught Webinars
• Served as Chair of Iowa's Mosaic Diversity Conference as Wells Fargo's representative.

Consultant

confidential

• Organizational transformation through human systems analysis, education, solution development, implementation, and evaluation.
• Met client needs through consulting, negotiation, assessment, project management, and design.
• Certified presenter for Executrain a computer/software training company .
• Designed a Reverse Mentoring program for a global energy leader.
• Clients included Iowa Caregivers Association, Bankers Trust, State of Iowa, Iowa State University, Sauer Danfoss, and U.S. Veterans Administration.

Training Officer III

confidential

• Co-managed the State of Iowa Training Department as part of a self-directed work team.
• Oversight responsibilities for a 500K training budget.
• Evaluated training programs.
• Forecasted budgetary needs to meet the demands of training state employees.
• Drove organizational transformation through education.
• Incorporated adult learning theory into training programs.
• Instructional design ADDIE
• Project management responsibilities for the Request for Proposal process.
• Vendor management.
• Training Officer III
• Iowa Department of Personnel, September 1988 April 1995 continued
• Project management responsibilities for the Governor's Applied Management Series certification completion program for leaders.
• Conducted recruitment interviews and hired qualified trainers.Wrote performance evaluations.
• Certified as a lead diversity trainer.
• Taught leadership/management human resource curriculum

Store Manager/Salesperson

confidential

• Managed a team of sales people responsible for customer service and sales.
• Oversight of approximately 800K in inventory.
• Forecasted budgetary needs, handled marketing, inventory control, sales, scheduling, training, security, and risk.
• Conducted recruitment interviews and hired qualified salespeople. Wrote performance evaluations.
• Maintained and surpassed individual and store sales goals.
• Have also served as Customer Service Manager and Assistant Manager at World Savings and Loan Association, Assistant Manager/Salesperson at Zales Jewelers, Diamond and precious metals sales/purchase representative at Christopher's, and have worked in both the medical and mental health fields.
• Event Planning/Seminars Facilitated
• Iowa's Mosaic Diversity Conference
• Affirmative Action: It's Iowa's Law Americans with Disabilities Act
• Coaching Communication Skills Conflict Resolution
• Continuous Quality Improvement
• Cultural Diversity and Inclusion Customer Service
• Ethics in the Workplace
• From Interview to Hire Recruitment Gender Speak
• Labor Relations: Guide to Discipline and Grievances
• Leadership: The Leader in You Performance Evaluation Sexual Harassment Prevention Stress Management
• Team Building
• Various computer software programs
• Invited Speaker
• Multicultural Diversity Forum Society for Human Resources Conference
• Iowa Mosaic Conference Lt. Governor's Conference on Diversity
• Iowa Association of Dispute Resolution Conference