Support Analyst Resume Profile

IT PROJECT MANAGER / TEAM LEADER / SYSTEMS ADVISOR

confidential

Operations Manager

Linux Engineer

Responsible for contacting outside vendors for support on call center related applications
Maintain all Linux systems related to the call center Redhat, Solaris,CentOS and Ubuntu
Maintain the Windows based Symantec Netbackup system. Created the audit policy for Netbackup errors and tape reports
Maintain in house IT Linux application Nagios, Redmine and OpenVAS
Maintain in house code written in Python, Bash and Powershell
Designed audits for daily, weekly, monthly and quarterly audits on Linux based servers.
Developed custom applications that access MS SQL, Oracle and PostGreSQL
Currently working with IT group to develop security standards and audits

confidential

Storage Analyst

Built and maintained the AIX based Symantec Netbackup systems which was located in 3 different data centers. Scripted Daily reporting of Netbackup errors and tape reports
Maintained StorageTek ACSLS Manager software on Solaris 10
Worked Alternate Data Center built 2nd disaster/recovery hub biannual disaster recovery test
Set up, ran storage/backup hardware: backup server, data domain replicators, SAN devices
Replaced Data Center, remote location tapes, Data Domain DDRs, virtual backup servers
Helped establish Storage Group covering all storage, backup, disaster recovery needs
Installed, maintained application servers including HDS, EMC, and Symantec products
Designed reports on daily, weekly, monthly data on backup, storage, hardware status using MS SQL, Oracle SQL and Powershell/VBScript
Handled VSP, UPSV, AMS2500, 9980V and CX300

confidential

Support Analyst

Systems include VMWare ESX, Citrix, Active Directory, TSM, NetBackup, Backup Exec. Assist in Disaster and Recovery plan working Sungard systems
Windows Server analyst supporting 3 data centers , 1200 servers, 16,000 global end users
Active Directory migrations from Novell to Microsoft
Replace Tape Libraries with NetApp DDR devices

Network Administrator

Monitored, updated, problem solved 14 NT 4.0, 8 Windows 2000, and 3 Novell 5.0 servers
Held oversight of ADSM / TSM tape backups and network infrastructure
Administered RDE department network with 450 users
UNITED PARCEL SERVICE SC 1991 2000
TSG Supervisor June 1998 June 2000
Ran 15 WAN sites: 30 servers 15 Novel/15 NT , 15 routers 60 OS/2 computers 100 NT workstations
Managed staff of technicians and network with 200 workstations / 350 users
Planned and oversaw 2.5M annual department budget

TSG Coordinator

Designed, implemented seminars /symposiums to train users on new technology or system changes
Aided major projects by monitoring, documenting, reporting projects' status to supervisors
Contacted, hired, managed vendors to complete facilities' wiring and structural updates

TSG Technician

Handled Novell/NT Server modification, upgrade, solutions administered queues / servers
Provided users' training on: MS Office, Lotus 123, Q A, custom UPS applications
Maintained tape backup units, switches, hubs, modems, and routers
FDL Programmer Intern used Xerox laser system wrote programs produce insurance forms
Computer Operator Assigned tape backup and minor maintenance on IBM 360 mainframe