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Support Analyst Resume Profile

IT PROJECT MANAGER / TEAM LEADER / SYSTEMS ADVISOR

confidential

Operations Manager

  • Responsible for the Daily Operations of the Samsung Data center
  • Responsible for the Help Desk, Desktop Support Team and Server Team
  • Oversee all projects related to the Data Center and Customer Support
  • Responsible for meeting customer SLAs and KPI reporting for Data Center
  • Responsible for SOX and PCI audit compliance
  • Created and Maintain all SOP documents related to IT

Linux Engineer

  • Responsible for contacting outside vendors for support on call center related applications
  • Maintain all Linux systems related to the call center Redhat, Solaris,CentOS and Ubuntu
  • Maintain the Windows based Symantec Netbackup system. Created the audit policy for Netbackup errors and tape reports
  • Maintain in house IT Linux application Nagios, Redmine and OpenVAS
  • Maintain in house code written in Python, Bash and Powershell
  • Designed audits for daily, weekly, monthly and quarterly audits on Linux based servers.
  • Developed custom applications that access MS SQL, Oracle and PostGreSQL
  • Currently working with IT group to develop security standards and audits

confidential

Storage Analyst

  • Built and maintained the AIX based Symantec Netbackup systems which was located in 3 different data centers. Scripted Daily reporting of Netbackup errors and tape reports
  • Maintained StorageTek ACSLS Manager software on Solaris 10
  • Worked Alternate Data Center built 2nd disaster/recovery hub biannual disaster recovery test
  • Set up, ran storage/backup hardware: backup server, data domain replicators, SAN devices
  • Replaced Data Center, remote location tapes, Data Domain DDRs, virtual backup servers
  • Helped establish Storage Group covering all storage, backup, disaster recovery needs
  • Installed, maintained application servers including HDS, EMC, and Symantec products
  • Designed reports on daily, weekly, monthly data on backup, storage, hardware status using MS SQL, Oracle SQL and Powershell/VBScript
  • Handled VSP, UPSV, AMS2500, 9980V and CX300

confidential

Support Analyst

  • Systems include VMWare ESX, Citrix, Active Directory, TSM, NetBackup, Backup Exec. Assist in Disaster and Recovery plan working Sungard systems
  • Windows Server analyst supporting 3 data centers , 1200 servers, 16,000 global end users
  • Active Directory migrations from Novell to Microsoft
  • Replace Tape Libraries with NetApp DDR devices

Network Administrator

  • Monitored, updated, problem solved 14 NT 4.0, 8 Windows 2000, and 3 Novell 5.0 servers
  • Held oversight of ADSM / TSM tape backups and network infrastructure
  • Administered RDE department network with 450 users
  • UNITED PARCEL SERVICE SC 1991 2000
  • TSG Supervisor June 1998 June 2000
  • Ran 15 WAN sites: 30 servers 15 Novel/15 NT , 15 routers 60 OS/2 computers 100 NT workstations
  • Managed staff of technicians and network with 200 workstations / 350 users
  • Planned and oversaw 2.5M annual department budget

TSG Coordinator

  • Designed, implemented seminars /symposiums to train users on new technology or system changes
  • Aided major projects by monitoring, documenting, reporting projects' status to supervisors
  • Contacted, hired, managed vendors to complete facilities' wiring and structural updates

TSG Technician

  • Handled Novell/NT Server modification, upgrade, solutions administered queues / servers
  • Provided users' training on: MS Office, Lotus 123, Q A, custom UPS applications
  • Maintained tape backup units, switches, hubs, modems, and routers
  • FDL Programmer Intern used Xerox laser system wrote programs produce insurance forms
  • Computer Operator Assigned tape backup and minor maintenance on IBM 360 mainframe

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