IT PROJECT MANAGER / TEAM LEADER / SYSTEMS ADVISOR
| confidential |
| Operations Manager |
- Responsible for the Daily Operations of the Samsung Data center
- Responsible for the Help Desk, Desktop Support Team and Server Team
- Oversee all projects related to the Data Center and Customer Support
- Responsible for meeting customer SLAs and KPI reporting for Data Center
- Responsible for SOX and PCI audit compliance
- Created and Maintain all SOP documents related to IT
| Linux Engineer |
- Responsible for contacting outside vendors for support on call center related applications
- Maintain all Linux systems related to the call center Redhat, Solaris,CentOS and Ubuntu
- Maintain the Windows based Symantec Netbackup system. Created the audit policy for Netbackup errors and tape reports
- Maintain in house IT Linux application Nagios, Redmine and OpenVAS
- Maintain in house code written in Python, Bash and Powershell
- Designed audits for daily, weekly, monthly and quarterly audits on Linux based servers.
- Developed custom applications that access MS SQL, Oracle and PostGreSQL
- Currently working with IT group to develop security standards and audits
| confidential |
| Storage Analyst |
- Built and maintained the AIX based Symantec Netbackup systems which was located in 3 different data centers. Scripted Daily reporting of Netbackup errors and tape reports
- Maintained StorageTek ACSLS Manager software on Solaris 10
- Worked Alternate Data Center built 2nd disaster/recovery hub biannual disaster recovery test
- Set up, ran storage/backup hardware: backup server, data domain replicators, SAN devices
- Replaced Data Center, remote location tapes, Data Domain DDRs, virtual backup servers
- Helped establish Storage Group covering all storage, backup, disaster recovery needs
- Installed, maintained application servers including HDS, EMC, and Symantec products
- Designed reports on daily, weekly, monthly data on backup, storage, hardware status using MS SQL, Oracle SQL and Powershell/VBScript
- Handled VSP, UPSV, AMS2500, 9980V and CX300
| confidential Support Analyst |
- Systems include VMWare ESX, Citrix, Active Directory, TSM, NetBackup, Backup Exec. Assist in Disaster and Recovery plan working Sungard systems
- Windows Server analyst supporting 3 data centers , 1200 servers, 16,000 global end users
- Active Directory migrations from Novell to Microsoft
- Replace Tape Libraries with NetApp DDR devices
Network Administrator
- Monitored, updated, problem solved 14 NT 4.0, 8 Windows 2000, and 3 Novell 5.0 servers
- Held oversight of ADSM / TSM tape backups and network infrastructure
- Administered RDE department network with 450 users
- UNITED PARCEL SERVICE SC 1991 2000
- TSG Supervisor June 1998 June 2000
- Ran 15 WAN sites: 30 servers 15 Novel/15 NT , 15 routers 60 OS/2 computers 100 NT workstations
- Managed staff of technicians and network with 200 workstations / 350 users
- Planned and oversaw 2.5M annual department budget
TSG Coordinator
- Designed, implemented seminars /symposiums to train users on new technology or system changes
- Aided major projects by monitoring, documenting, reporting projects' status to supervisors
- Contacted, hired, managed vendors to complete facilities' wiring and structural updates
TSG Technician
- Handled Novell/NT Server modification, upgrade, solutions administered queues / servers
- Provided users' training on: MS Office, Lotus 123, Q A, custom UPS applications
- Maintained tape backup units, switches, hubs, modems, and routers
- FDL Programmer Intern used Xerox laser system wrote programs produce insurance forms
- Computer Operator Assigned tape backup and minor maintenance on IBM 360 mainframe
