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Technical Project Manager Resume

SUMMARY:

  • A career chronicled by continuous professional growth and technical responsibilities resulting in measurable success.
  • History of excelling in all areas of Data Center and IT operations, including capital budget preparation and oversight, change management, problem management, server/network/storage equipment lifecycle, process documentation, Confidential management, capacity planning, disaster recovery, and infrastructure project management. Computer Software Computer Hardware, Computer Networking Computer IT, Data Center Engineer Confidential - ITIL, SOX, & PCI compliance. Cyber Security Engineer - Firewall/IDS/IPS, Audit & Compliance.
  • Cyber Security Analyst - Networking, Security, Incident Response. Cyber Security Technician - Programming, Could Security, Risk Analysis.
  • Information Security Specialist - Implement measures and controls.
  • Information Security Engineer - Monitoring network activity, Designing controls. IT Hardware and concepts. RAID, SAN, x86 Architecture, SCSI EMC & IBM SAN devices. Linux Administration. Command Line Interface. Boot Process. GRUB/LILO. File Systems. Network device and protocol configuration. Directory Structure. Performance Management/Troubleshooting.
  • Base Operating System Install. Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs. Networking Protocols. CISCO, Juniper and other commodity networking devices. OSI Model. Copper and Fiber Optic Testing and Cabling Standards.
  • Excel & Word proficiency. Change Management and Incident Management processes (ITIL). Strategic Planning / Visioning & Tactical Execution. ITIL Methodology / Problem & Change Management. SLA Authoring & Resource Allocation.
  • Team Building & Frontline Leadership. Manpower Planning & Scheduling. Hardware Lifecycle Management.
  • Expense Budgeting & Forecasting. Project Planning & Delivery. Technology Upgrades
  • Have sound knowledge in networking protocols and device programming.
  • Have experience in working with C and C++ compiler programming and system level programming
  • Research new developments in IT security in order to recommend, develop and implement new security policies, standards, procedures and operating doctrines across a major global enterprise.
  • Define, establish and manage security risk metrics and track effectiveness.
  • Coordinate with third parties to perform vulnerability tests and create security authorization agreements and Standards. The ability to balance risk mitigation with business needs.
  • Experience with CISCO, Juniper and other commodity networking devices. Experience with IBM, Confidential, and other commodity compute devices. Experience with EMC & IBM SAN devices
  • Experience working in a Data Center environment: racking & stacking equipment, cable management
  • Planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.
  • Monitor system performance proactively to identify abnormalities and develop capabilities to prevent unscheduled downtime
  • Provide “help desk” support to interact with users to help resolve problems with infrastructure operation, performance, or maintenance
  • Assist with the implementation of a comprehensive and ongoing release management and planning effort
  • Prepare and document standard operating procedures and protocols for audit system resources and take action as deemed necessary by the Senior/Lead Systems Engineers
  • Work with senior/lead system engineers to solve complex issues. Work with senior/lead system engineers to understand and implement IT infrastructure designs
  • Fundamental understanding of clustering concepts, backup solutions, patching, system security
  • Support infrastructure integration and detailed follow-through from high-level design plans and objectives, through acquisition and installation
  • Identify, document, and track infrastructure physical and logical configuration
  • Manage configuration of server clusters and virtual machines (VMs) supporting infrastructure dependent applications
  • Develop and document utility programs or scripts to facilitate software applications deployment across infrastructure
  • Document and report on progress and effectiveness of implementation of various initiatives, projects and strategies
  • Prepare program artifacts, documenting outcomes, and following up on actions
  • Prepare briefings, presentations and other various outreach documentation for management or customers
  • Red Hat Enterprise and CentOS Linux cluster configuration and management for secure applications
  • VMware and virtual machine installation, configuration and management
  • Windows and Linux workstation configuration and administration for secure applications
  • Windows Server, active directory, DNS server, DHCP server, and group policies management
  • Program development using C/C++, Java, Python, or CUDA
  • Utility program development using BASH scripts
  • Subversion (SVN) version control software and TRACS trouble ticket reporting and tracking
  • Key administration and distribution for encryption devices (KGs)
  • Microsoft IE, Windows Office product, SharePoint, Exchange, Visio, and Chrome usage
  • Network and server monitoring using Wireshark, SNMP, and similar applications. VLAN set up and administration
  • Cisco network router and switch configuration and management. Network firewall and PIXIE boot configuration and administration. TCP/IP, FTP, HTTP, NTP, and other network protocols
  • Documentation and presentation of technical material. Enterprise system architecture and implementation
  • Development and documentation of interface design specification
  • Implementing and managing networked classified computer systems in compliance with DoD security guidelines
  • Agile system development techniques like SCRUM and RUP, Microsoft Project, DevOps approach and methods. Cloud computing platforms like AWS, Cloudera, or Google cloud
  • Supply chain or logistics management using PLM tools or database systems like MySQL or Oracle
  • Racking and stacking, and powering up customer equipment. The ability to read installation plans (Visio Drawings / Spreadsheets) and implement installation accordingly
  • Determines work priorities from the Oracle queue and ensures alignment to all commit times
  • Installs/tests/modifies cross connects and ensures proper cable management of coax, fiber, twisted pair copper, and intra-building cross connects. Installs and tests advanced cross connects circuits (switched, multiplexed, etc.) Install circuit requiring advanced fiber terminations
  • Designs and leads cage/infrastructure modification projects
  • Monitored computers, network equipment, SAN/NAS storage, and other Data Center assets in a regulated ITIL environment.
  • Assisted in UNIX and Windows system administration.
  • Scheduled and coordinated break/fix work by, EMC and HP repair vendors. Developed and maintained system checkouts and procedures.
  • Responsible for providing on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, and support and troubleshooting of technology equipment. This includes, server builds and configuration, network equipment, storage systems, and cabling within the data center environment.
  • Provided on-site physical and virtual support of technology infrastructure. Deployed and configured Windows, Linux, and OS X server operating systems.
  • Installed and removed servers, network and infrastructure equipment. Cable infrastructure per industry guidelines.
  • Successfully coordinated server and network migrations with collocation customers and led physical migrations during the scheduled maintenance windows
  • Verified that projects and tasks performed by other data center technicians met company standards
  • Consistently updated documentation for new data center procedures.
  • Managed infrastructure projects assigned to the data center team by making sure that new server racks were properly cabled and PDUs installed, adhering to company standards
  • Reviewed blueprints, created punch lists and expanded existing structured cable system infrastructure (copper and fiber).
  • Built Cabinet/Relay Rack systems with supporting power systems and custom ladder tray.
  • Selected, installed and connected 208v rack PDU systems to A/B-side power systems.
  • Designed and implemented heat removal strategies using rack fan assemblies, heat guides, and perforated floor tiles. Managed the receiving of data center deliveries and shipments.
  • Worked closely with data center management to determine workload and resource commitments.
  • Deployed Windows 2000, 2003, Linux Red Hat Enterprise on servers and workstation.
  • Maintained Data Center Inventory including lease equipment. Ensured Data Center uptime time 24X365.
  • Rack cabinet preparations for new hardware installation.
  • Install and Troubleshoot CAT5 Cabling for Local Area Network (LAN) and Fiber Storage connectivity
  • Monitored and document tape recovery, archiving, and offsite storage of backups. Supported customer's communication including telephone, email and trouble tickets.
  • Racked, cabled and powered network equipment, servers and blade chassis. Installed motherboards, processors, and RAM and graphics cards. Team lead on several large data center projects, Daily tickets
  • Analytically advised System Administrators on the best possible way to perform hardware swaps while working on live production servers while following constant changing company procedures
  • Proactively decommissioned hundreds of IBM, Confidential, servers, and network equipment through specified protocol without any supervision
  • Provided network and system administration support for requests made through trouble ticket system while exhibiting exceptional customer service.
  • Escorted approved access request for outside vendors and field technicians by providing access to Data Center and followed up by using company policies.
  • Visually inspected hundreds of servers for hardware or connection errors and documented network info for server moves as well as troubleshooting efforts for vendor engagement.
  • Ran cables professionally along with a team of 2, nearly 1000 square feet of DDC and Fiber cables to provide connectivity to a quarter of a T2/T3 Data Center.
  • Managing data center environment housing over 2,200 servers. Heavily utilized process management skills to work closely with project managers and IT teams to provide subject matter expertise for asset management, environmental infrastructure, technology infrastructure design, and system deployment life cycle workflow. Also, troubleshoot and resolve any issues with system functionality.
  • Racked/cabled HP, and CISCO server’s, switches, routers, etc. Used analytical tools and knowledge to diagnose and remedy system malfunctions.
  • Performed daily walk-through of the data center facility to record data such as kW and load percentage of PDU's, HVAC temperatures, UPS load, and chiller tower readings.
  • Created and maintained spreadsheets with collected data to produce and publish a monthly metrics report.
  • Set up scheduled maintenance calendar and acted as a liaison for all vendors. Monitored all environmental systems and performed scheduled tests on a CAT 2.5 MW generator and a Carrier chiller plant.
  • Provided on-site emergency response as needed via an on-call. Maintained accurate emergency environmental spare parts list.
  • Rack and stack, commission and decommission hardware. Coordinated equipment decommissions disposals, and relocations. Install, configure, upgrade and downgrade various server hardware components
  • Physically installed CAT5, CAT6 structured cabling distribution systems. Racked and installed several types of hardware systems (HP, Confidential )
  • Managed and operated a 24-7 technical system (Siebel) in order to provide hands-on technical support for customer’s environment. Delivered customer solutions and products on time to meet customer expectations.
  • Resolved problems with basic network and operating system installations and configurations.
  • Monitored and recorded HVAC and power grid statistics.
  • Reviewed vaulting, tape error, backup failure, and pull list reports. Pulled, exchanged, and prepared tapes for off-site storage to Iron Mountain.
  • Managed and uploaded tape inventory, data center access, security, and server room inventory list to Share Point.
  • Monitored servers and data center equipment for failures and opened service ticket. Provided data center escort to vendors during regular or after hours.
  • Install large-scale production and corporate network infrastructure including routers, switches, console servers, and optical transport equipment.
  • Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.
  • Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.
  • Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis-based hardware.
  • Troubleshooting network link, device, and configuration issues, isolating the problem, and fixing the problem.
  • Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
  • Tracking, maintaining and updating asset inventory of defective and replacement parts.
  • Tracing and isolating cables through patch panels.
  • Testing and cleaning fiber optic cables and optical interfaces.
  • Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network
  • Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
  • Working with cross-functional teams, including facilities, cabling, and server teams.
  • Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.
  • Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
  • Physical audits of inventory and updating asset inventory database.
  • Design, implement and maintain security, data capacity, node forecasting and planning.
  • Provide hardware architectural guidance, plan and estimate cluster capacity, and create roadmaps for the Hadoop cluster deployment.
  • Monitoring LAN ports switches for servers and interconnectivity between the switches and other network devices.
  • Provides Operations and Maintenance for all Trusted Internet Connection (TIC) components, all external connections (VPNs), all routing and switching environment, the Next Generation Firewall, the Remote access solution, and Security Information Event Management.
  • Programming skills (Python, Shell, Bash, Perl, Ruby) MacOS command line tools to support and automate Mac administration. Strong attention to detail with superior organizational and problem-solving skills
  • Configure and support installation of various network devices and services. (e.g., routers, switches, etc) by following established configuration and change, management polices to ensure awareness, approval and success of changes made to the network infrastructure.
  • Provide Level 2 support and troubleshooting to resolve issues within project scope. Liaise with vendor and other IT personnel for problem resolution.
  • Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas.
  • Research inactive circuits and work with the Carriers to disconnect. Full understanding of Network and router/switch configurations. Update configurations on Routers. Implement IWAN and turn up the Broadband circuits.

CABLE INSTALLER/INVENTORY SKILLS:

  • Properly splice and terminate CAT6 and fiber. Worked with Cat6s, Cables/Connectors
  • Maintained accurate records documenting installations, services, equipment and repairs
  • Perform all testing and troubleshooting of cable issues to maintain the highest satisfaction.
  • Termination and testing of new cabling for clear signaling and connectivity. Knowledgeable in structured cabling and other advanced technologies.
  • Performed various tasks such as: pulling, terminating and testing copper and fiber cable.
  • Installed server networks for various classification levels. Assisted in preparing budget reports, and inventory reports.
  • Perform work for racks and patch panels such as bolting down racks and ladder racks
  • Running tests to verify integrity of Cat 5/6 cable after installation. Splice cables, using hand tools, epoxy, or mechanical equipment. Experienced with using polarity, volt ohm.
  • Layout cable support by carefully following blue prints. Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings)
  • Developed the Computer Incident Response Methodology (Policy, Plan, Playbook), which lead to increased interdepartmental collaboration.
  • Analyzed cutting-edged technologies that would affect corporate security posture, as well as protecting against unknown risk.
  • Interfaced with global teams to implement technologies that align with the current security strategy. One strategy included the need for comprehensive vulnerability and risk management with Internet facing sites across all business units. Provided metrics on vulnerability assessments and recommended remediation activities.
  • Reviewed information security controls to ensure maintenance of SOX compliance.
  • Drafted usage policy memorandums and classified data spillage handling procedures for CYBERCOM to structure users’ actions and repercussions on all computers and networks.
  • Managed a team of six engineers. Reviewed status of projects and budgets, manages project schedules and prepares project status reports. Managed inventory tracking establishing tight asset control standards region-wide.
  • Merged database into incident tracking system-providing ability to monitor support trends. Identified root causes of suspicious issues and implemented resolutions that increased efficiency and customer satisfaction and lowered overall support costs.
  • Generated reports and developed procedures for the IT department to harden the Network and Server infrastructure.
  • Deployed firewalls and IPS systems in a data center that houses over 1700 virtual servers. Successfully completed numerous enterprise projects on schedule
  • Analyzed threats and provided impact assessment for exposure to malware. Documentation of Information Security Controls in a System Security Plan (SSP)
  • Provided full support and liaison for all internal audits and external SOX audits of the Unix infrastructure
  • Provided technical support to the Information Technology Security Unit and the Information Assurance Section Senior Engineer
  • Managed the end-to-end change control process for all enterprise network and firewalls. Served on proposal efforts for Cyber and Information Security tasks.
  • Provided technical and strategic leadership to the enterprise on the sustainment and operation an effective Information Security Program through the integration of industry accepted information security best practices.
  • Experience leading large IT Data Center migrations. Experience managing Physical Data Center migrations from old to new. Scripting and other technical skills.
  • Technical leader can drive project processes and technical projects to meet time sensitive deadlines.
  • Work with stakeholders to gather, document and manage the business requirements for data migrations from on premise datacenters to cloud environments.
  • Develop, manage and communicate detailed project plans, communication cadence and drive the team to meet tight deadlines.
  • Analyze unexpected issues and develop viable solutions. Directs the work of internal and external resources including vendors and third party entities.
  • Experience in AGILE and SCRUM methodologies. Proactively identify potential issues/risks and propose mitigation plans and/or alternative solutions.
  • Identify, define and manage key performance indicators, implement meaningful metrics, and measure project performance.
  • Complete knowledge and understanding of Data Center Infrastructure; monitoring and management, security and access controls, power distribution, cable management, switches, fiber, firewalls, ISPs, redundancy, UPS, generators, cooling, servers, racks, etc.
  • Experience as a Lead on IT Data Center migrations. Experience in delivering large and complex software / Infrastructure programs.
  • Demonstrated program leadership skills. Hardware / Software Life Cycle management and migrations.
  • Good written and oral communication skills - ability to communicate technical concepts and support assertions with data.
  • Critical Analytical/Problem solving ability. Self-starter with team development and motivation abilities.
  • Highly tenacious and detail oriented. Ability to be flexible and work analytically in a problem-solving environment. Attention to detail .Strong organizational & multi-tasking skills. Strong analytical skills and thought processes.
  • Configured, troubleshoot, and upgraded Checkpoint Firewalls for Manage clients, which included network and/or resource access, software, or hardware problems. Designed system to streamline management of multiple firewalls using shell, perl, and keyed ssh
  • Converted Linux systems from local password authentication to LDAP and NFS homes significantly increasing administrative efficiency.
  • Coordinated resources with varied programming expertise to create a holistic solution to system update and service interruption issues. Created a process for system updates to minimize risk of application failures. Assisted in maintaining systems in lab environments at various sites
  • Installed and configured LDAP servers to authenticate between Linux, Apple and Windows environments. Managed and Cross Trained Technical Support Team, teaching personnel Linux standards. Restructured infrastructure for fail over and disaster prevention.
  • Documented and implemented a disaster recovery plan that included backup schedule policies, regular testing, and off-site recovery plans to ensure data integrity and assurance.
  • Developed holistic solutions by analyzing client needs and employing critical thinking in the development of specifications and the evolution of design, implementation and test
  • Significantly increased storage space; analyzed and matched workloads to a cost effective solution. Designed systems utilizing Sun Solaris 10, Red Hat Enterprise Linux 6 and AIX 5L
  • Resolved security vulnerabilities by analyzing and recommending improvements in communications and network security at the component level.
  • Managed, monitored and tested individual and group user access, privileges and security. Created checklists and collected audit data for compliance with SOX and PCI s
  • Developed, implemented and verified security policy and access management compliance. Build virtual Linux server and Windows server using VMWare and Xen when needed for testing.
  • Configured secure http, for SVN source control, and back-end communication with Progress Database. Planned and configured high availability NFS servers using Keepalived for auto-failover running on RedHat 5.6.
  • Supported SAN, NAS, Fiber Channel, LUNS, LVM, like EMC ClariiON CX3 20C using Navisphere Management Console, NetAPP and QLogic.
  • Install, maintain, research, analyze, monitor, troubleshoot and resolve server or data system and network problems. Installed, tested, upgraded, and configured system files and services to enhance performance.
  • Jumpstarted, integrated, analyzed performance, managed for availability, tuned, provided troubleshooting of Solaris and Linux Red Hat servers. Created technical and project documentation, briefs, reports. Assured that all applications were installed with proper change control, policies and procedures
  • Participated in complete Data storage upgrade project. Lead project to implement a better solution for alerting and trending of systems and services.
  • Performed back up, file replications and script management for the servers. Performed troubleshooting and diagnostics on enterprise infrastructures that include Red Hat cluster services, MySQL replication, SAN, NFS, LVM, etc.
  • Wrote shell/python scripts to automate repetitive tasks. Wrote tools to automate processes and increase efficiency utilizing Python, PHP, Perl, C, and Bash/Shell.
  • Research, stage and implement new patches, rollouts and upgrades for various application and hardware to maximize integrity and efficiency of the system.
  • Develop and maintain highly available services including Linux clustering and redundant web services. Project lead to define, consolidate and standardize documentation, standards, and policies.
  • Researched new technologies and planned proof-of-concept and production implementations. Oversaw and assisted operations staff members with implementation.
  • Initiated project management processes, workflows, templates and standardized project reporting, streamlining the planning and implementation of project lifecycle-based PMI and SDLC based standards to be, implemented on Project Server 2010/SharePoint 2010 Platform. Substantially improved the overall documentation quality, status reporting and communication; and a core team member of Project Management Leadership Team.
  • Collaboration project to implement SharePoint 2010 and Exchange 2010. SharePoint 2010 designed as a multi-server farm intranet / extranet solution. Exchange 2010 designed as a high-availability solution, upgraded from existing Exchange 2003 environment, and fully integrated with SharePoint 2010. Precursor was an Implementation of a SharePoint MOSS 2007 Portal Extranet including SharePoint Governance and Taxonomy; architecture of the DMZ, and Active Directory security groups.
  • Implementation of new countywide ERP solution; responsible for documenting and managing timelines of infrastructure deliverables; communications and escalations as needed.
  • Upgrade of existing Backup/Restore architecture to newer, more efficient technology using IBM Tivoli Storage Manager. Responsible for project planning and scheduling; project documentation and communications.
  • Creation and management of the Datacenter Configuration & Support project - master project for 10 datacenter related sub projects, which cover: Server strategy; Storage strategy; Virtualization strategy; VMware ELA implementation; Monitoring implementation; Hot & Cold Aisle Reconfiguration; Power & Cooling; and Disaster Recovery related projects.
  • Active Directory 2008 standardization project responsible for the creation of the project templates, review of project plan, schedule, communications, periodic review of project documents and mentor to the assigned project manager.
  • Served as evangelist to technical and management team to convince them that using Complex Event Processing (CEP) architecture was the right direction to build a state of the art transportation system
  • Assumed responsibility for the entire integration architecture, created design for next generation of this system,
  • Designed Blaze rules architecture for global invoicing system and created high-level design for business processing rules.
  • Developed detailed use-cases based on requirements, defined taxonomy and search requirements.
  • Reviewed and validated initial Technical Design documentation for Medical Records pilot implementation.
  • Researched and developed custom tailored an ECM Service Desk escalation, redirection and resolution processes.
  • Provided strategic direction for the architectural development of mainframe and client-server applications for systems developed both in house and by external vendors across financial services and insurance business domains. Managed technology-related vendor relationships and coordinated architecture activities with external and internal partners.
  • Provided strategic direction for financial services Internet solutions providing shareholder, broker/dealer, and client access to financial transaction history and statements. Coordinated activities between the vendor and internal IT organizations for both customized and COTS solutions.
  • Evaluated emerging application development technologies and infrastructure architectures for general use by all IT departments. Identified gaps in the SDLC and made recommendations for improvements in processes, toolsets, and staffing strategies. Developed strategies plans and recommended migration paths.
  • Implementation and support of various technology solutions and applications deployed with local and wide area networks and integration with host-based legacy systems (Distributed systems), with a particular emphasis on services based approaches (i.e. SOAP, REST, WOA).
  • Managed the research, planning, implementation, and troubleshooting of Active Directory related issues such as user authentication, DNS name resolution, Exchange messaging integration,
  • Responsible for identifying and procuring all IT infrastructure requirements. Researched new technologies and planned proof-of-concept and production implementations. Oversaw and assisted operations staff members with implementation.
  • Assisted senior management with planning capital and operations budgets. Suggested, selected, and planned capital projects to meet business objectives.

COMPETENCIES:

  • Excellent problem solver.
  • Strong technical background, including programming, developing, designing interfaces, testing and debugging code, and administering systems and networks.
  • Proficient in Java, JSP, HTML, and ASP languages
  • Competent in Linux and Windows XP/2000/9x systems
  • Distinguished communication abilities and decorated public speaker
  • Easily able to form friendships with co - workers
  • Able to present information clearly to peers when giving presentations
  • Has worked as a team for numerous group projects
  • An experienced software tester
  • Intelligent and quickly able to master new techniques and technologies
  • Works well in both group and self-directed working environment
  • Excellent analytical skills and able to recognize all mistakes
  • Excellent Communication skill to present points precisely and clearly
  • Good problem solving ability and analytic skill to solve the problem efficiently
  • Good team player and have excellent interaction skill to coordinate and work within a team
  • Excellent Technical Skill
  • Have expertise in working with various operating systems
  • Good deliver output in less time without losing efficiency

TECHNICAL SKILLS:

Languages: C, C++, Java, .NET, JavaScript, PHP, HTML, CSS, JAVA Proxy, JDK, SERVLET

Databases: MySQL, Oracle, Access, DB2

Operating System: UNIX, Linux, Windows, DOS

Design: UML, UAV

EXPERIENCE:

TECHNICAL PROJECT MANAGER

Confidential

Responsibilities:

  • Proactively manages full lifecycle of project initiatives including scope, overall project plan, performance reports, assessment of risks, potential impacts, contingency plans in compliance with project methodology and enterprise standards to ensure client satisfaction.
  • Managed multiple projects concurrently and collaborated with internal and geographically dispersed cross-functional teams developing strategies to successfully execute deliverables, monitor checkpoint progress, maintained risk planning & mitigation, and proactively communicated variances with appropriate team members.
  • Supervised the preparation and assembly of comprehensive project related documentation to include SOW, technical assessment, VSOE, and project charter ensuring a clearly articulated scope and quantifiable business benefit.
  • Developed and presented business cases, integrated delivery plan, and led team and stakeholder meetings communicating the status of the project, milestones, and coordinated key activities across the project life cycle ensuring the solution is solid and properly executed.
  • Delivered detailed status reports to senior management and stakeholders on a weekly basis, and directly oversees cross-functional activities of the project.
  • Managed multi-year, multimillion-dollar IT projects and tasked with the larger more complexed clients as a senior of the TPM team and trusted advisor.
  • Arbitrated and resolved conflicts and problems within the project and made the necessary adjustments in correlation with business objectives.
  • Developed strong professional relationships with the project teams and advocated a healthy team dynamic by encouraging communication, providing clear context, and demonstrated professional accountability for assigned work.
  • Rigorously managed scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters.
  • Managed vendor relations and procurement and provided the necessary information and support for project deliverables.
  • Adhered to client-initiated changes and assisted with evaluating contracts as needed for additional time, resources, or budget whenever necessary.
  • Served as the technical liaison for hosting support and POC for escalations coordinating with multiple departments to ensure contractual uptime.
  • Utilized IT technology solutions, and applied updated architecture designs to baseline infrastructure during new implementations.
  • Assisted clients with the integration of our products, and acted as the liaison between the client, integration and development teams to assist in resolving complex issues.
  • Identified opportunities for process improvement and developed extensive knowledge of the organization’s product and services.
  • Managed Mock and Go-Live activities and provided post-implementation support to include the delivery of all project related documentation and technical s during the project close-out.
  • Managed production environment and facilitated the implementations and upgrades of multiple clients in support of IT infrastructure to include application deployment, engineering, architecture, QA/Testing, release management, operations, and gathered all the requirements necessary to build, integrate and govern an end-to-end product solution utilized for hosted and licensed customers.
  • Executes upon key milestones and ensures proper resource alignment, scope, procurement and integration for all product implementations.
  • Ensured the environments were managed within the policies and procedures of the organization, and coordinated complex projects for enterprise solutions in collaboration with the client.
  • Led infrastructure and applications support teams for multiple clients developing functional designs, identifying risks and benefits in collaboration with technical teams troubleshooting various platforms and providing practical solutions in the production environment.
  • Responsible for on-going process improvement, proactive monitoring, strategy development, and production support.
  • Ensures the changes to the environments have been properly analysed and adequately coordinated to maintain contractual uptime.
  • Directed hardware provisioning and managed server decommissions in accordance with client performance requirements and service level agreement (SLA).
  • Created and provided change coordination team with implementation plans for software upgrades and custom code deployments.
  • Manages system uptime, capacity, performance, and responds to network related requests and issues for all hosted environments.
  • Coordinated with multiple workgroups and developed functional designs and operational solutions while evaluating risks and assessing technical changes taking place within the PROD and Non-PROD environments.
  • Manages the tracking of processes, procedures, and technical documentation that improve environment stability, maturity, and release.
  • Assisted senior leadership in developing strategies to manage department workflow for new projects and implementations.
  • Triaged environment related incidents and assessed the risks of technical changes taking place within the client’s hosted infrastructure.

CHANGE MANAGER

Confidential

Responsibilities:

  • Responsible for identifying and creating change management strategies and plans that maximize adoption of new software implementations, minimize conflicts and meets objectives.
  • Provided recommendations for effective organizational change, development, and communications.
  • Evaluated existing environment, conducted assessments, and collaborated with technical teams identifying performance gaps and process improvements for changes into the hosted environments.
  • Established and implemented change management processes adhering to business methodology and ensuring change initiatives meet project objectives and production standards.
  • Collaborated with business and IT stakeholders to ensure smooth and reliable delivery of software and custom code to fulfil business objectives, processes, and ensure business continuity.
  • Coordinate application migration process through non-production and production environments according to change control policies and procedures, and provide representation during Change Advisory Board (CAB) meetings.
  • Maintain the release schedule for all core products and ensured alignment across all applications for implementation into environments, and ensure changes are delivered in an effective and time sensitive manner.
  • Partnered with organizational leadership to assess strategic goals and alignment, defining and designing operational policy-based solutions, defining comprehensive change management strategies, and establishing metrics for long-term project success.
  • Consulted with environment managers, development teams, and operation leads to coordinate IT implementations and ensure established timelines are met. Collaborated with business and technical representatives to develop and enhance change management processes.
  • Proactively identified dependencies, tracked risks, and resolved change issues associated with the current initiatives, and provided reports to leadership.
  • Reviewed change records to determine trends and provide analysis of change data to technical leads and business stakeholders. Participated in audit reviews of change management throughout the organization.
  • Responsible for ensuring all infrastructure changes are recorded, categorized, prioritized, risk assessed, implemented and documented in a controlled and standardized manner.

Confidential

Data Center Sr. Engineer

Responsibilities:

  • Day-to-day data project deployment/decommission of network, application, & storage equipment
  • Racking and stacking, and powering up customer equipment
  • Answering customer phone calls and emails within a timely and professional manner.
  • Responsible for ensuring installs, capacity checks, testing and close out of Customer orders are completed in a timely manner while meeting predefined installation intervals
  • Responsible for ensuring all Tickets/Cases are resolved timely and in a professional manner.
  • Supervision of all Vendor Maintenance Activities within Data Center
  • Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
  • Monitor and Resolve technical issues and alarms with zColo Infrastructure, ensuring issue resolution.
  • Troubleshoot facility and rack level events. Perform basic support concepts such as ticketing systems
  • Maintain and Ensure facility cleanliness at all times and maintaining site "Tour Readiness" at all times
  • Enforcement of and Adherence to zColo Cabling Standards
  • Support customer and/or auditor tours as needed.
  • Responsible for Power Monitoring and Reporting
  • Maintain accurate inventory of work tools, test equipment, and devices Qualifications
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Provide daily onsite support for storage Tapes swap.

Confidential

Sr. System Engineer

Responsibilities:

  • Transform and build data centers employing DC standards and best practices for power, HVAC, network cabling, rack and stack, and physical security system.
  • Design layout of the data center including in rack design and floor design.
  • Manage data center capacity for data center space, power, and network cable infrastructure.
  • Work with server, storage, and network teams to do initial device installation and configure remote management access.
  • Manage local data center technician's workload and contractor budget.
  • Manage and report on all aspects (capacity, space, power, assets, etc.) of the data center using Confidential tool.
  • Process owner of physical access process / policy including oversight for SOX and PCI compliance.
  • Manage the hardware asset, support contract and process.
  • Contribute to process improvement of various data center team processes.
  • Manage ticket resolution, change management, root cause analysis (ITIL process).
  • Vendor and colocation relationship management.
  • Hardware monitoring, commissioning and de-commissioning server/storage/network hardware.
  • Monitored and document tape recovery, archiving, and offsite storage of backups
  • Follow all policies, processes and procedures specific to the Data Center Operations.

Confidential

Data Center Operations Engineer

Responsibilities:

  • Follow direction of management in day-to-day activities.
  • Maintained vendor maintenance logs, access badge logs, and building passes.
  • Monitored and document tape recovery, archiving, and offsite storage of backups
  • Provide physical security within the Core Site premises. Incident escalation and report writing.
  • Provide day-to-day exceptional customer service and support.
  • Compose detailed reports and daily activity logs. Maintain and complete regular facility and security tours documenting and responding to found issues.
  • Manage building service requests through resolution.
  • Monitoring all mechanical, electrical, fire protection, and security systems. Include transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.
  • Racking and stacking, and powering up customer equipment
  • The ability to read installation plans (Visio Drawings / Spreadsheets) and implement installation accordingly
  • Install circuit requiring advanced fiber terminations. Properly splice and terminate CAT6 and fiber. Worked with Cat6s, Cables/Connectors
  • I troubleshoot servers & switches converted circuits, and work with networking teams.
  • Work with customers to solve issues
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Maintains detailed written records of all my work activity
  • Designs and leads cage/infrastructure modification projects
  • Provided data center escort to vendors during regular or after hours.

Confidential

Director Strategy Operations

Responsibilities:

  • Works on projects/systems/issues of medium to high complexity surrounding system planning, configuration and optimization.
  • Manage projects records of equipment,
  • Understanding of organizational structure, the exact nature of tasks that are classified under the operations function, understanding the strategic objectives
  • Solid designs a few software for the Iron Dome defense system.
  • Design Multi-platform systems for locating, identifying, and neutralizing time-sensitive targets
  • Design Intelligence System & Service accelerates intelligence production, collecting, processing and creating reports from big data sources: e.g., satellite imagery, airborne sensors, UAVs and aerial imagery.
  • Obtain meaningful information through advanced image exploitation processes. Use for both real-time and offline research/monitoring
  • Create processes for rapid big data management and analysis. Intelligence System & Service accelerates intelligence production, collecting, processing and creating reports from big data sources: e.g., satellite imagery, airborne sensors, UAVs and aerial imagery.
  • Overall responsibility for the Technical Strategy and Solution for specific opportunities and initiatives.
  • Understand VMware's customer. IT environment and requirements and how to align, VMware's technical value proposition.
  • Coordinate and constitute the requisite technical resources per opportunity or initiative (matrix environment).
  • Creating and implementing system architectures and complex mission solutions.
  • Experience architecting, analyzing, developing, and integrating end-to-end systems.
  • Experience with functional and physical architecture development Security Systems.
  • Perform complex systems development and design work that may include logic design, I/O design, firmware development, model formulation, manufacturing and development cost projections, computer architecture analysis and design, and analog or digital systems engineering.
  • Responsible of integrating fully integrative systems, which combine surveillance from both skies, air, sea and ground along with analysis teams and other systems.
  • The project is currently under confidentiality and running in West Africa. & other areas in Middle East.
  • Produces high-quality papers, presentations, recommendations, and findings for senior government intelligence and operations officials.
  • Provided strategic assessments across the full range of technical disciplines. Played a major role in the success of foreign field leadership’s data-driven decision making approach by exploiting available data, creating new operational databases, developing effective metrics, and conducting deep-dive analysis of technical support effectiveness. Data visualization and usability was central to those efforts.
  • Provided senior Leaders with recommendations for mission improvement and for sustaining mission success. Worked with senior Leadership to develop strategies for implementing recommendations and measuring progress.
  • Supported Operation Iraqi Freedom & Operation Enduring Freedom providing translations from a few foreign languages to English for the high leadership.
  • Run operations in high-risk environment.

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