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Project Manager And Supervisor Resume


  • Detail oriented with strong customer service skills
  • Ability to multi - task, set priorities and manage multiple projects simultaneously
  • Temperament to handle difficult conversations and situations
  • Creative problem solving capability
  • Aptitude for creating end-user documentation and delivering client
  • Proficient in gathering and developing business requirements
  • Expertise in pre-sales support including presentations and technical support


MS Office Suite; Acrobat Professional; FusionPro; PageFlex


Project Manager and Supervisor



  • Delivered in 1/3 the normal project time the development and implementation of a print-on-demand real estate investment trust brochure/prospectus to coincide with an employer sponsored industry conference
  • Instrumental in saving the account of an insurance client experiencing severe software development problems in policy document creation
  • Managed the delivery of a variable print/variable graphic brochure for the Wealth Management division of a major brokerage firm
  • Saved a major brokerage firm thousands of dollars per year by converting monthly statements from hand insertion into envelopes to automated insertion
  • Lead peer review and redesign of the division’s Business Requirements Document template
  • Sole author of the integrated requirements document template for the execution of print-on-demand web based storefronts and associated storefront documents


Helpdesk and Customer Support


  • Identified and implemented a cost effective trouble ticket system at the inception of the Confidential Hotline
  • Developed and published monthly performance metrics on Hotline call activity via database extraction and conversion to spreadsheet with embedded graphs
  • Consistently recognized for ensuring that customer problems were resolved in accordance with Service Level Agreements and performance guidelines
  • Wrote JavaScript for a data feed based brokerage account transfer application
  • Developed manuals and quick guides for new Confidential clients and for upgraded Confidential implementations
  • Executed in-person and remote interface client

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