SUMMARY

• Business Analyst/Project Manager with SDLC Software Development Life Cycle experience supporting application development using mostly waterfall and iterative methodologies
• Ten plus years of business analysis experience in requirements definition, use case modeling, functional analysis, estimation, and the development of business processes/procedures
• Six years of project management experience managing small to large projects Vendor and resource management
• Stakeholder management and communications Executive level presentation development
• Management of cross-functional UAT User Acceptance Testing and sign-off.

PROFESSIONAL EXPERIENCE

Employer: DISYS confidential

Business Analyst/Project Manager

• Lead a geographically dispersed team of three in the successful data migration of approximately 30,000 projects for the IT Implementation of Clarity PPM.
• Lead a geographically dispersed team of six in the successful integration of Clarity PPM with six 6 external applications.
• Quality Assurance Lead for the IT implementation of Clarity PPM. Lead a geographically dispersed team of three in executing approximately 200 test cases to regression test existing functionality and new IT functionality.
• Clarity Project Manager for Verizon Wireless/Verizon consolidation of HR functions. Lead a team of three integration resources with analyzing impacts and testing.
• Clarity Resource Manager for a team of approximately eighteen 18 resources, ensuring appropriate resource allocations, assignment of tasks, and timely timesheet approval.
• Managed scope, schedule, risk, project plan and implementation plan for project enhancements and defects. Managed change management requests for monthly releases to ensure all scheduling requirements were met. Developed and delivered weekly, monthly, and ad-hoc status reports to management.
• Collaborated with management and peers to ensure alignment of process to policies.
• Provided leadership in the continuous improvement of project management standards, practices, and tools. Participated in the establishment of best practices and internal processes.

confidential

Consultant, Business Process Improvements

• Collaborated with business units to achieve measureable improvement to processes, ensuring efficient and effective focus on strategic business goals and objectives.
• Utilized Lean Six Sigma to make process improvements by eliminating waste and process variations.

Project Manager II, Project Management Office

• Lead a geographically dispersed cross-functional team of thirty-four 34 internal and vendor resources/stakeholders in the successful migration of the heritage Valor bill format to the heritage Alltel bill format. 300,000 residential and business customers in four 4 states were affected. Improved system efficiency and lowered cost for producing bills by consolidating the bill format code/tables into a single set.
• Lead a geographically dispersed cross-functional team in the further enhancement of the order entry/business process integration for new installs of VPN, VLS, VOIP, and Hosted VOIP, moves/adds/changes/deletions of EIA, T-1 Bundle, VPN, VLS, VOIP, and Hosted VOIP, and ancillary products. Managed three iterations of UAT, tracking defects for repair and re-test.
• Managed scope, schedule, project plan and implementation plan. Managed and tracked project risks, issues and changes.
• Managed stakeholder expectations and regularly communicated project status.

confidential

SR Systems Analyst, IT Client Account Manager

• Project Manager for strategic projects focused on revenue generation, network evolution, and customer self-service. Projects ranged from small to large 50K - 2M .
• Managed scope, schedule, project plan and implementation plan.
• Managed stakeholderexpectations and regularly communicate project status.
• Managed requirements collection, system and process design, development, system testing, user acceptance testing, and implementation.
• Managed partnership/affiliate and vendor relationships throughout the SDLC.

IT Business Consultant

• Project Consultant to ensure requirements quality and continuity throughout the software development lifecycle. Project Leader for the acquisition of an automated requirements management tool.
• Project Leader for streamlining the IT Enterprise estimation processes. Project Manager for improvements to the prepaid billing platform.
• Subject matter expert and mentor to less experienced team members.
• Functional Review Board member tasked with identifying deviations from the standards, suggesting improvements via the development of workshops, and promoting the exchange of techniques to ensure continuity.
• Created reporting tools that eliminated the tedious manual process of combining status reports from multiple sources into a single weekly report and allowed management to measure estimate to actual results.
• Coordinated and facilitated Joint Application Requirement JAR sessions to perform functional business analysis and use case modeling for the extraction of requirements and the creation of Software Requirements Specification SRS documents.
• Worked with business owners/stakeholders and external business entities to develop requirements for medium-scope to large-scope IT projects, including regulatory initiatives and new product roll-outs, that affected multiple systems/applications.