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Program Manager Resume

Austin, TexaS

SUMMARY:

Confidential has proven himself to be a valuable team member by working for some of the most innovative Technology, Automotive and Retail companies in his career. Confidential has shown mastery of a wide range of skills including: product management, business analysis, business processes, life cycle development process, agile, project management, application development, and big data. Confidential has also proven he communicates effectively, is resilient and adaptable, manages execution, and has strong leadership and technical capabilities.

TECHNICAL SKILLS:

  • Adobe Suite
  • 3D Studio Max/Cinema 4D
  • Python /Some Java/HTML
  • Hypertext Preprocessor (PHP)
  • Unix
  • SQL
  • Microsoft Suite
  • Version One/Jira/Trello
  • Smart Sheets
  • Mural
  • Hybrid Cloud, Leadership, Google, Google API, Google Cloud, Azure, Softlayer, Business intelligence, Google Drive, Google Analytics, Consultant, Business Analyst, Analytics

EXPERIENCE:

Confidential, Austin, Texas

Program Manager

Responsibilities:

  • Hosted retrospectives with the Product, and Development team(s) to express the needs of the client
  • Provided enhancement stories and helped to prioritize the product roadmap
  • Created a persona catalog which was used to help the client envision the product in their roadmap
  • Was the voice of the customer and helped to translate their business needs into user stories, hill, and epics
  • Created a client readiness checklist which was used for all engagements to help onboard new clients
  • Conducted contract review and hosted the final signing and sizing for work to be completed with clients
  • Project Managed budgets which ranged from $500k - $3.2m for AT&T and Vodafone
  • Worked with end client (B2C) and Confidential managed accounts (B2B) to understand, implement, and manage delivery timelines
  • Managed relationships with clients in Brazil, England, Thailand, Australia, Poland, India, Singapore, Mexico, and US
  • Implemented a Delivery Certification Process (DCP) which is now used for all clients coming into Delivery
  • Hosted, and managed design implementation and integration workshops with clients

Customer Success Manager

Confidential

Responsibilities:

  • Managed implementation budgets, strategy, and project timelines for hybrid cloud clients ranging from 100k- 3b by working with internal and external clients at Confidential
  • Represented Confidential Cloud Brokerage directly to Client Executives in person, via web chats, and through phone conversations to ensure proper implementation and onboarding guidelines were followed
  • Consulted with Clients and Confidential Account teams and worked through Hybrid cloud infrastructure deployments to provide SaaS offerings and delivery implementation guidance
  • Developed implementation plans with Clients, Confidential Account teams, and the Brokerage Delivery teams
  • Consulted Clients and Confidential Account teams on value propositions of Confidential HCMS, how it could affect their business, and what their return on investment would be
  • Conducted demos of Confidential Cloud Brokerage to Executive leadership, Confidential account teams, and internal teams for training
  • Implemented an agile work stream which used Kanban methodology for the Onboarding team in Jira

Confidential, Austin, Texas

Software Testing Lead

Responsibilities:

  • Successfully gathered requirements and tested projects using Teradata, Cognos, Hadoop, Golden Gate, Datastage, Tableau and various other industry standard tools
  • Created and tested scenarios for the Vehicle Safety Reporting, OnStar, Finance, and hybrid team which directly affected the business
  • Worked on multiple projects at any given time showing effective time management and communication skills
  • Mentored, onboarded and helped manage new hires into the EDW QA organization

Confidential, Minneapolis, Minnesota

Product Owner: Business Intelligence

Responsibilities:

  • Created an end to end timeline based on requirements gathered from stakeholders within Confidential and third-party vendors using Jira
  • Assessed project requirements by facilitating meetings effectively with stakeholders to understand their needs, concerns, and timeline for proper risk assessment
  • Documented the data flow of Confidential ’s Confidential data warehouse using Microsoft Visio in preparation for a migration to a Hadoop/Teradata platform
  • Regression tested Targets color couponing system by coordinating and completing testing scenarios with Catalina Marketing
  • Completed end-to-end testing for the Guest Analytics team, ensuring successful reissuance of Confidential credit, debit, and business cards affecting 500M Confidential card holders
  • Facilitated meetings, created Visio documentation, and worked with third-party vendors verifying proper testing steps were taken
  • Implemented an additional layer of security to ensure data integrity of data flowing out of Confidential ’s system to third parties

Product Owner

Confidential

Responsibilities:

  • Developed and executed a proof of concept using three physical displays linked to an iPad application
  • Completed screen designs, user stories, daily standups, wireframes and project management as a product owner on the MyDevice program supporting all 1.6K Confidential stores and team members
  • Modernized the MyDevice program by working in an agile methodology with a development team in Confidential India
  • Facilitated daily standups, requirements gathering with stakeholders, and presentation meetings by having a well-rounded agenda that allowed for personal updates and project updates.
  • Effectively created a project timeline for the MyDevice RIGS & RESEARCH track using Version One
  • Created a project timeline for the QMOS track of the MyDevice program to effectively track how much time the development phase would take
  • Tested the developers code by deploying to a local Confidential store and physically walking through the application and gaining real time feedback which I could then communicate to our development team

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