PROFESSIONAL SUMMARY:

• Over 13 years of experience in Project Management and Business Analysis in IT and PMO environment
• Extensive experience working with variety of Methodologies such as Agile (Scrum, Kanban), ITSM, RUP, and Waterfall.
• Followed the principles of Project Management Body of Knowledge (PMBOK) and Business Analysis Body of Knowledge (BABOK)
• Proven ability to manage overall Programs, Multiple Projects and Releases from Initiation to closure
• Assisted in creating Business Cases and Build Project Charters for Initiation of the project
• Created Project Schedules and Project Plan and provide input in the yearly road map
• Managed Teams in Cross - Functional Departments, multiple vendors and Various IT Functions
• Managed Project Change and Identified Risks and impacts in time with Mitigation plans
• Proven leadership ability and on time and on budget delivery of the projects from Initiation to Planning, Execution, Tracking, Monitoring and Closure
• Managed Project Implementation of multiple client applications including but not limited to Proactive Risk Management( PRM ), OLB/Mobile Pin Management ( Digital Emerge), OLB/Mobile Card Control (Ondot), EMV Chip Card Implementation, Subscription Management, CRM (Salesforce, SIEBEL, PeopleSoft), EDMS, Online Payment, Restate Loan Application, Auto Loan Application, CIM, MIS, POS, Online and Mobile Banking , ATM Processing , Web applications, CIS, IVR , CTI, Payroll, Analytics and Reporting, Workforce
• Created project plans, Tracking Tools, release scheduling, resource allocation charts, work break down structures (WBS), and controlled budget and recast analysis with proven ability to manage change.
• Worked comfortably in large corporate environment and variety of industries including, Credit Union, Health Care Insurance, Credit Operations, Bank, Government, Pharmaceutical, Marketing, Financial institutions, Retail and Transportation, Automotive, Toll Highway
• Experience with Information Technology Infrastructure Language (ITIL), Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC)
• Expert on Mapping Business Processes and Workflows and suggest improvement strategies.
• Prepare and conduct Presentations and Coaching sessions.

TECHNICAL SKILLS:

Project Management Tools: MS. Project, Jira

Other Tools: SharePoint, ServciceNow, Jira, Confluence, MS Project, Advanced Microsoft Office (Outlook, Word, Excel, PowerPoint, Access), Advanced Visio, Wiki, Remedy, QC, WebSphere and Crystal Report

BUSINESS Systems: Mobile Apps, Online Banking, Pin Management (Ondot), ATM (ACI, FIS, Diebold), Symitar, Subscription Management (Zoura, Aria), Content Management (HP Liquid office), CRM (SalesForce.com, Siebel), eSignature(Docusign), Bill Pay, ATM, POS, Apple Pay, Card Wizard (DataCard), electronic deposit apps (eDeposit), Web, IVR, CTI, Accounting and Financial Applications (Thysis, AS400 financial)Telephony Systems (AVAYA, ASPECT, VoiceTech, Aura, Symposium, Meridian), HR Applications ( Peoplesoft HRMS), Pharmacy (Nexsys), CIS, Marketing Apps, ORACLE, SIEBEL, Call Pilot, DRS (Delinquent Recovery System), CPS, Nortel, Hyperion, TCS, NICE, SMARTT, ADP and PeopleSoft

TECHNIQUES: Project Plan, Project Schedule, Budget Recast, Project Reports, Risk Charts, RACI Matrix, Impact Analysis, Tracking Tools, UML Diagrams (Event, Activity, Use Case, etc), BPM, Workflow, Presentation and Workshops

EXPERIENCE:

Confidential, Tustin, CA

Sr. Project Manager

Responsibilities:

• Managed all phases of the project- Initiation, Planning, execution and Closure
• Managed project execution and conducted multiple agile scrums with organized backlogs and assist team on managing risks and defining impacts.
• Created project Charters and Business Cases and obtained approvals and conducted Tollgate meetings and presentations for Steering Committee
• Ensure all activities planned in accordance to the organizational regulations and are progressing on time and on budget.
• Worked with variety of Project management tools, such as Service Now , Workfront, MS Project , Jira/ Confluence as well as created tools and Techniques to plan, monitor and track activities
• Worked directly with a variety of departments such as PMO, Fraud and Risk management, Member Contact Center, Marketing and Communication, Accounting and Finance, Research and Analytics, Learning and Development, Internal Services, ATM Services, Card Services, Payment Processing, Document Management, Software Development, Technical Services, Help Desk and Networking
• Worked on coordination between multiple large Vendors such as ACI, Ondot, MasterCard, Firs Data, FIS, PSCU and Entrust Data Card
• Used ServiceNow to ensure compatibility with ITSM and Following Methodologies and processes with creating Projects and Programs to Manage WBS, Create Alerts to Track projects tasks, Manage budget and Resources, Manage Vendor Tasks, Create Tickets, Issues, Problems, Track problems, Get Various Reports.
• Worked with business leaders to identify scope and Risk
• Ensure goals and objectives of project are accomplished within prescribed time frame, funding and service parameters within Agile Project Management framework
• Managed Vendors from RFP, Risk, budget and delivery to ensure compliance with organization regularity monitored and tracked Resource allocations, scrums and budgets
• Used variety of techniques such as Workshop, Presentations, Brainstorming charts, Interviews, Diagrams (UML, BPM) and documentation techniques to collect information

Confidential, Costa Mesa. CA

Sr. Product Manager

Responsibilities:

• Managed and directed planning, design of organization high priority projects such as Subscription Management and Salesforce.com Upgrade, and content Management projects
• Work with the business and managed the activities to document and map Processes and workflows.
• Helped on the input to build business case for the consumer facing subscription Management project.
• Managed and facilitated the activities to build comprehensive requirements and use cases.
• Worked directly with a variety of departments such as Marketing, Product and Payment Processing
• Managed integration projects and required APIs to integrate Amazon Web Service platform with applications such as Zuora, Vantiv and Vertex
• Ensure goals and objectives of project are accomplished within prescribed time frame, funding and service parameters within Agile Project Management framework
• Help with Online/ Mobile application troubleshooting
• Performed Gap, risk and Impact Analysis, created a Requirements Package, Communicated Requirements to assess business needs and determine dependencies, assumptions and constraints and identified acceptance criteria’s
• Used collaboration tools such as Jira and confluence
• Used variety of techniques such as Workshop, Brainstorming, Interviewing, Diagrams (UML, BPM) and documentation techniques to collect information

Confidential, Orange, CA

Sr. Project Manager

Responsibilities:

• Worked on the project from Initiation to Closure
• Managed and directed planning, design of organization high priority projects such as CRM - Salesforce and Underwriting Process Improvement
• Created Project Charter, Managed and Monitored Project Budget and perform Recast based on Requirements and TDD estimations
• Managed Agile scrums and backlogs and assist team on projects and run/pull reports from Salesforce
• Worked directly with a variety of departments such as Customer Service, underwriting, and multiple Vendors such as Salesforce, Vlocity, Zeacom (IVR)
• Worked with business leaders to identify business and analytical requirements
• Managed backlog of tasks within Salesforce.com, assist team on projects, run/pull reports
• Managed integration projects for Salesforce, EDMS with Legacy Systems with using APIs
• Ensure goals and objectives of project are accomplished within prescribed time frame, funding and service parameters within Agile Project Management framework
• Managed Vendors from RFP, Risk, budget and delivery with ensure compliance with organization regularity. Monitored and tracked Resource allocations, scrums and budgets
• Performed Gap, risk and Impact Analysis, created a Requirements Package, Communicated Requirements to assess business needs and determine dependencies, assumptions and constraints
• Used variety of techniques such as Workshop, Brainstorming, Interviewing, Diagrams (UML, BPM) and documentation techniques to collect information

Confidential, Tustin, CA

Sr. Project Lead/ Sr. Business Analyst

Responsibilities:

• Managed, Tracked and Monitored of activities on eSignature Project Initiation confirming the activities for Multi Department Coordination.
• Directed planning, design of organization high priority projects
• Ensured goals and objectives of project are accomplished within prescribed time frame, funding and service parameters within ITIL Framework
• Built and modify business and technical processes while adhering to Agile and Waterfall methodologies and propose and present process and systems improvements
• Created Training Materials and Coached and trained IT staff
• Worked on Industry known projects such as Apple Pay, eSignature and Bill Pay, Re-estate Loan Process and Auto loan rate change
• Created Current and Future state Business Process Map documentation for over 20 organization wide processes for various activities across the organization including but not limited to: Real Estate and Mortgage, Debit Card and Credit Card Processing, ATM Transaction Processing, Web site enhancements, Member Contact Center, Branch Process, Dispute, Fraud, Online and Mobile Deposit Processing, New Member, Auto Loan Application Process, Consumer Loan, Online Bill Pay and Transfer, Apple Pay, eSignature Application and Core system (Symitar)
• Helped in Analysis and ITIL needs for implementing ITSM using ServiceNow in the organization
• Conducted requirements gathering workshops to elicit, collect and analyze business requirements and created Business Requirements Documentation (BRD)
• Used variety of Techniques such as Workshop, Brainstorming, Interviewing, Diagrams (UML, BPM) and documentation techniques to collect information

Confidential

Sr. Web Project Manager

Responsibilities:

• Assisted with Initiation of the high priority projects of the Government
• Directed planning, design, production and management of various Agile projects such as Intranet, website and Mobile applications design
• Ensured goals and objectives of projects were accomplished within prescribed period and funding parameters and Created Business cases and Project charters.
• Lead and Facilitated requirements gathering workshops to collect and analyze business requirements
• Built and modified business and technical processes while adhering to Agile and Waterfall methodologies
• Managed intranet project requirements and content gathering process; used Jira for Agile Scrum management
• Led installation of vendor applications and content migrations
• Scheduled project and estimated costs for resource requirements
• Created project plans and work breakdown structure
• Tracked performance and deliverables
• Tracked and monitored project team using Jira Agile Scrum Board
• Coached and trained IT staff

Confidential

Sr. Project Release Manager

Responsibilities:

• Directed the Planning, Design, Production and management of Multiple Agile projects from start to finish and monitored successful delivery of the release
• Supervised Project Teams including but not limited to Agile (Scrum & KANBAN) Developers, QAs (Testers), Product Owners, Solution Architects, Production Support, Database Administrators and Configuration team
• Managed project for Provincial regulatory and compliance, used Jira and Confluence to manage agile tasks
• Created Communication plan. Mapped out communication process between Business and IT, Prepared and Facilitated Presentation meetings including but not limited to: Project kick off, Process Improvement Committee, and Release Status Meetings
• Created Project and Release Plans for Individual and Integrated projects. Created a mechanism to better manage changes within multiple releases and ensure better follow-up of the action items
• Coordinated projects between several teams and vendors and acted as Liaison between Business Units, Vendors and IT
• Managed deployment of Multiple Release for the Pharmacy Management Systems, myrexall.ca enhancements, Integration of Myrexall,ca Online services, electronic services, Paperless, website and Mobile application with Nexxsys application, Auto Refill Program, Flue Shot Quick and Easy Profiles, Paper Less, Voice Tech to AVAYA Call System Replacements and the required upgrades to Windows Operating Systems, Sybase, PowerBuilder, Numera implemented on all Confidential Stores
• Performed Gap, risk and Impact Analysis, created a Requirements Package, Communicated Requirements to assess business needs and determine dependencies, assumptions and constraints
• Ensured coordination between the Business, Product Owners, Scrum Master, Developers, Production Support and Quality Assurance Team resulted in accurate, on time and on Budget Delivery
• Provided Status reports and Future Roadmaps to be presented to steering committee
• Created friendly environment that derived motivation to the team and energy to perform the work

Confidential

Sr. Business Analysis/ Project Manager

Responsibilities:

• Created Charter, Planed, analyzed and designed the project of customer interactions management (CIM) for large financial organization
• Defined project scope, obtained executive approvals on deliverables and ensured goals and objectives of the project are accomplished
• Conducted requirements gathering workshops to elicit, collect and analyze business needs and high level business requirements and delivered comprehensive and detailed Business Requirements Documentation (BRD)
• Created Current and Future State Business Process Map documentation for various departments across the organization including but not limited to Financial Applications, Online Banking and electronic services and Mobile services, Mortgage Application, Branch, Contact Centre, Wealth Management, Loan/ Credit Approval, Online Applications, Social Media response and email Processes
• Performed Gap, risk and Impact Analysis and communicated Requirements to assess business needs and determine dependencies, assumptions and constraints
• Used variety of Techniques such as Workshop, Brainstorming, Interviewing, Diagrams (UML, BPM) and documentation techniques to collect information
• Lead requirement gathering process for CRM (In-house oracle base) and Content Management involving multiple financial systems within Branch, Mortgage, Contact Centre and Back office

Confidential

Sr. Business Analyst

Responsibilities:

• Performed Gap, risk and Impact Analysis and communicated Requirements to assess business needs and determine dependencies, assumptions and constraints in Financial Institution
• Facilitated and conducted requirements gathering workshops to elicit, collect and analyze business needs and high level business requirements and delivered comprehensive and detailed Business Requirements Documentation (BRD) for Call Center and Financial Applications
• Worked and analyzed System changes to variety of financial applications such as CPS, ATM, and Mobile, Telephony, IVR Call Flows, Symposium and Nortel Recording apps
• Coordinated the activities for the project team and the specified vendors such as Bell, TELUS and CGI

Confidential

Sr. Lead Business Analyst/ Scrum Master

Responsibilities:

• Managed design of website Creator project from initiation to closure and coordinated activities and project schedules within the project team including analysts and the development team
• Performed Gap, risk and Impact Analysis and communicated Requirements to assess business needs and determine dependencies, assumptions and constraints for variety of projects such as lead management and website design
• Used variety of Business analysis tools and techniques such as UML diagrams, Use case analysis, as well as facilitating Requirement workshops, JAD sessions, Business Process maps and created wireframes

Confidential

Sr. Lead Business Analyst

Responsibilities:

• Performed Gap, risk and Impact Analysis and communicated Requirements to assess business needs and determine dependencies, assumptions and constraints for variety of projects such as lead management and POS and ePOS systems
• Worked with QA team, created Test Plan and Test cases, analyzed changes and stories in an Agile model and participated in Scrum meetings and implemented change request process

Confidential

Sr. Business Analyst

Responsibilities:

• Created a Requirements Package, Facilitate Solution Sessions, Business Process Maps and communicated Requirements and acted as Liaison between business Units, Vendors and IT for Financial Institution
• Performed Gap, risk and Impact Analysis and communicated Requirements to assess business needs and determine dependencies, assumptions and constraints
• Worked and analyzed changes to a variety of Financial applications such as DRS (Delinquent Recovery System), TSYS, Voice Broadcast Messaging (VBM), AVAYA, Online Banking, electronic services, Call Centre applications, and various batch processing activities through Mainframe
• Assisted Quality Assurance group to understand and use the requirements for the test strategies and test cases