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Agile Coach And Scrum Master Resume

Cary, NC


A results - driven IT professional with 18 years of experience in the telecom, healthcare, banking and insurance/financial management industries. I am using my skills and experience to be a change agent and assist those who are ready to attempt to do work differently. This is accomplished this through coaching and support as an Agile Coach and/or Scrum Master at the team and program level. Delivery methods include Scrum, Kanban, and the Scaled Agile Framework (SAFe ©).


SharePoint Clarity Visio MS Project Office365 OneDrive Box JIRA (User and Administration) Rally Azure DevOPs


Confidential, Cary, NC

Agile Coach and Scrum Master


  • Leading engagements by assessing the needs of the team(s) and working with leadership to formulate a plan
  • Driving adoption of Scrum/SAFe/Kanban frameworks in order to improve delivery and efficiencies across Global Technology programs
  • Facilitation and administration of trainings using Scaled Agile and MetLife developed materials (SAFe for Teams, Leading SAFe, Scrum Master, Scrum and Agile Foundations, Agile Overview)
  • Imbedded in the LATAM Data Hub (Google Cloud Platform) as Coach and Scrum Master. Responsibilities include team support and guidance, Program governance (as Program Manager) and informal training
  • Led and developed a training program focused around the Scrum Master role. This included the creation of the first Scrum Master Learning Pathway, offering participants the ability to obtain their SAFe Scrum Master certification while collaborating with other associates across the MetLife Global Technology organization

Sr Project Lead



  • Drove adoption and usage of Office365 by acting as the SharePoint and Office365 SME, creating a Confidential portal for all Project Leads.
  • Sr Project Lead on the Confidential project
  • All projects were delivered within 30 days or project plan defined production date

Confidential, Raleigh, NC

Project Analyst


  • SharePoint administrator for department - gathered requirements, developed dashboards, managed permissions and worked with other groups on automating processes. Acted as Scrum Master and used Scrum to manage - lead stand up meetings, walking through stories, planning sprints
  • Business Recovery Plan coordinator for EDC Business Services, which included working with associates to gain insight into their daily activities and ensure they are covered in the recovery plan
  • Domain Management Project Manager - worked with IT partners to document requirements for the transition of domains into a new portal, created streamlined process for managing the portfolio
  • Production Support Project Lead for the Digital Channel - provided metric reporting to senior management on application availability/performance and alerted management to outages impacting their area
  • Managed the monitoring script process used for availability and performance of key channel applications

Online Channel Analyst



  • Assisted with the Foundations project: managed the Sitemap for all links associated with Confidential
  • Worked with associates on new SharePoint sites (requirements gathering, site creation, training and administration) and provided lines of businesses with SharePoint best practices
  • TeamSite contributor: assisted users with issues related to their pages along with the creation of sites related to merger and acquisitions
  • Managed metric reports for the Digital Channel focusing on outage impacts and overall performance of channel applications (performance and availability)

Confidential, Chapel Hill, NC

Information Management Project Portfolio Analyst


  • Worked with Resource Managers to ensure resource allocation across all projects is applied properly
  • Administrator/Developer of Projects DB for the department (MS Access), included solicitation of requirements for enhancing reporting, improved overall functionality and usability to improve the integrity of the DB, accurately capturing project details and resource allocations with assistance from Project Managers and the Resource Managers
  • Improved the accuracy of resource allocation by 15% due to enhancements made to the Projects DB
  • Discussed upcoming projects with associates to gauge the impact to the IM team along and provided baseline estimates to corporate Project Managers for budgeting and planning purposes

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