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Project Manager Resume

Springfield, OhiO

SUMMARY:

  • Proficient IT professional with consistent record of superlative productivity and knowledgeable handling of various internal and external customer issues including database iterative project management and project solutions.
  • Exceptional team player with aspiration and success in motivating and training of team members.
  • Consistently leveraged and resourced as subject matter expert by peers, and management.
  • Continuous Process Improvement, Product Management deployment and life cycle. Functional Management and Professional Development. CRM, Retail and Finance and Insurance implementations.
  • Customer Requirements - research, documentation and validation. Internal and external training strategies.
  • Sales Support ramp-up and ongoing.
  • Devoted individual willing to put in the extra time and effort to provide win-win solutions.
  • Employee noted for customer centric philosophy and superior customer service.
  • Experience as a project manager on new technology and development projects.
  • Change management activities, self-disciplined, self-motivated management and a coordinator of people and project resources.
  • Information Technology
  • Technical Support/Training
  • Business Management
  • Project Management
  • Systems Integration
  • Change Management

TECHNOLOGY PROFICIENCIES:

Operating Systems/Databases: Windows/iOS

Program Languages: UNIX, Linux, SQL

Applications: MS Office (Word, Excel, PowerPoint, Access) MS Project, Photo Shop, Internet Explorer, Outlook, PayrollPersonnel, A/P, G/L, A/R, Microsoft .NET Framework 1.1 and 2.0

Microsoft Internet Explorer: Project Management Certification- Level of mastery achieved in Project Management.

PROFESSIONAL IT EXPERIENCE:

Confidential, Springfield, Ohio

Project Manager

Responsibilities:

  • Identifies project requirements by interview customers; analyzing operations; determining project scope; documenting results; preparing reports.
  • Identify user needs from user requests and develop strategies by which to meet those needs.
  • Manage service delivery for a suite of customers and provide day-to-day operational guidance.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
  • Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; documenting process improvements.
  • Provides reference for clients by writing documentation; providing support and help.
  • Maintains quality service by establishing and enforcing organization standards.
  • Developed project plans for implementation of planned computer hardware refresh.
  • Assisted in planning for network refresh for all current locations being replaced with new equipment.
  • Developed project plan for computer lab update for hardware and software within classrooms and interactive conference rooms.
  • Developed Microsoft Visio drawings to scale down and up office spaces for new equipment (video, pc, monitors, printers and digital signage).
  • Assisted and monitored plan for development of new office space in off-site location for new campus/academic project.
  • Developed project plan for wireless update for all spaces within/around 48 building campus.
  • Planned use for administrative use of wireless devices to accept payment using credit card machines connected to tablet devices.
  • Develops project estimates by identifying phases and elements, personnel requirements, and costs.
  • Developed and provided students with an approved Confidential syllabus that follows a template established by the local campus, and which includes the terminal course objectives.
  • Used appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students.

Confidential, Springfield, Ohio

System Administrator

Responsibilities:

  • Served as the primary contact for users of the student information system
  • Ensured system security and disaster recovery for the College’s administrative system through proper backup procedures.
  • Established, maintained and monitored user account and security information for the College's administrative computer system.
  • This included periodic formal reviews of the security classes for auditing purposes, and preparing materials for the annual IT audit.
  • Assisted in programming duties, including maintenance of scripts and custom programs within the Colleague system and serves as back up for the Manager of Student Information Systems.
  • Extracted data from the College’s administrative system for reporting purposes.
  • Maintained documentation of the system software and on any appropriate maintenance and troubleshooting procedures.
  • Assisted with system updates to the administration computer system to maintain the system at the current release level appropriate for the College.
  • Assisted users, provided training and performed user problem resolution with the implementation and effective use of the administration system as applicable to that department.

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