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Project Manager Resume Profile

PROFESSIONAL SUMMARY

Proactive, performance- driven professional with 15 years' progressive expertise in project management, leadership and problem solving. Has extensive experience working on Educational Development projects using Agile, Iterative and Waterfall methodologies and also delivering large scale projects on time and within budget. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities. Cross-functional communicator easily interfaces with high-profile local or remote staff, vendors and customers. Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.

AREAS OF EXPERTISE

Project Management

Agile Methodology

Educational Services

PMO

Risk Management

Large Scale Deployment

Quality Control/Assurance

Resource Management

Learning Management

Change Management

Strategic Planning

Client/Staff Training

Human Resource Management

SharePoint

Microsoft Office

PROFESSIONAL EXPERIENCE

confidential

Project Manager

  • Responsible for scoping, budgeting, financial and contracts management, human resources, training and development.
  • Interface with multiple business partners, stakeholders, internal and external clients to consult on work plans, issue/ risk management, forecast management and ensure that program methodologies are being followed.
  • Provide visibility in to progress and key performance metrics across the program at all levels of the organization including top executive leadership.
  • Work independently, within guidelines, responsible for initiating, planning, executing, controlling, and closing projects using a formal project management methodology.
  • Manage multiple projects of varying size and risk concurrently. Projects range from 50k to 25M averaging 34.5 GP.
  • Develop detailed plans and schedules, including goals, risks, and resource allocation.
  • Monitor project metrics for significant deviations in quality, cost, or schedule.
  • Adhere to Project Management Office policies, procedures, and methodologies. Provide suggested improvements as required.
  • Coach and mentor individuals on the project teams and provides feedback on performance.
  • Oversee client relations to ensure service expectations are developed and met.
  • Manage the development and on-going distribution of all dashboards, including CEO and executive dashboards.
  • Maintain updated contact details, documents, correspondence, tasks and opportunities related to contact/account.

confidential

Program Supervisor

  • Responsible for the direct supervision and day to day management of 33 Attendance Officers.
  • Interacted with senior level management, Chief of Police for Detroit Public Safety, Wayne County Chief Prosecutor and others in the planning of city sweeps, warrant arrests and legal prosecution of parents and/or students.
  • Created presentations to in-service school principals and other school personnel on Attendance Officer duties and the benefit schools receive from that assistance.
  • Investigate families in need and supplied clothing, shoe, eyeglass or hearing aid vouchers.
  • Created Office of Attendance Policies and Procedures Handbook.
  • Wrote grant and workshop proposals requesting additional funding for special projects.

confidential

confidential

Business Data Manager/Project Manager

  • Responsible for the daily project management of 314 schools and facilities pertaining to condition assessment data gathering, database maintenance and report generation.
  • Demonstrated understanding of application programming, database, data conversion and system design as demonstrated by the development of complex database to store, manipulate report out on data in a Sequel Server environment.
  • Estimated time, cost resources to complete project on time and within budget.
  • Conducted risk analysis of system changes ensuring the changes and fixes would not have a negative impact on the data or functionality.
  • Managed scope using a change control process and prioritized tasks to stay on schedule and within the critical path.
  • Managed over 100,000 records in an Access database with particular attention to data integrity and validation.
  • Designed and created quality assurance documents and forms to ensure consistent capturing of data.

confidential

confidential

Consultant Associate / Business Analyst

  • Responsible for instructional design and Web development for delivery, training, and on-site support to clientele.
  • Coordinated and presented kick off meetings and assisted in development of lessons learned.
  • Gathered information and created business requirements documentation for project completion.
  • Instructional Designer on several technical manual conversions to e-learning.
  • Delivered nationwide stand-up training to US Social Security Administration Call Centers.
  • Performed task analysis, designed workshop programs and managed document change control process.
  • Planned, developed and wrote training material for end-users and periodically updated manuals and informational material.
  • Responsible for maintaining control of seven metric categories for a GM Call Center.
  • Compiled, verified, and transformed raw data into 90 charts and corresponding graphs measuring metrics.

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