High energy results driven manager with a successful track record in helping small to mid-sized business grow and succeed. With over 10 years of management and team leadership experience, I am very good at cultivating relationships and delivering on business and technical solutions.

PROFESSIONAL STRENGTHS

• departmental and cross functional team members to
• Excellent communication style in working with all
• achieve strategic and tactical results.
• impacted parties to keep everyone informed and
• Management experience in leading Customer Support,
• experienced at resolving conflicts.
• Sales, and Marketing departments in delivering on
• Decisive decision maker, strong analytical skills and great
• business and implementing technology solutions.
• at planning and solving unique business problems.
• Over 10 years of experience planning and organizing
• Over 5 years of developing website solutions, web
• projects and delivering project management documents,
• business analyst documents, communication plan and
• content, developing and implementing SEO and PPC
• improved business processes.

• strategies.

PROFESSIONAL EXPERIENCE

confidential

eCommerce Manager, Project Manager and Business Analyst

Primary Responsibilities:

Website Solution: I was responsible for management, overall direction, coordination, communication, and implementation of xInnovators.com. Charged with defining website requirements and plan, documenting wire frames, coordinating all design and development tasks with vendor, developing SEO Content Master, implementing phones system, implementing Zendesk support tool, developing SOP, training team, managing all deliverables, managing change requests, developing and running test cases and going live with ecommerce website.

confidential

Leader, Senior Business Analyst Project Manager

Primary Responsibilities: Consulting Assignment

Managed and implemented Information Security Solution, Release Management Solution, Base Product Solution, Customer Support Strategy, JIRA application, Zendesk application and lead business objects testing efforts for BI Reporting solution. Also, responsible for managing Millbrook deliverables for the Due Diligence process.

confidential

Senior Project Manager/Business Analyst Data Warehouse Implementation Project

Primary Responsibilities: Consulting Assignment

• Joined a Data Warehouse project midstream as Project Manager/Business Analyst and was able to take the project from a red status to a green status.
• Responsibilities included executive meetings, communication strategy, project management deliverables, sprint planning, business analysis deliverables, authoring new standard operational procedures and SharePoint administration.

confidential

Senior Business Analyst/Project Manager SharePoint Online Implementation

Primary Responsibilities: Consulting Assignment

• Developing and implementing of SharePoint Plan which included project plan and implementation, team meetings and minutes, admin configuration, presentations, training and documenting User and Admin Guides.
• Tool Development: Change Release Process, Document Control Plan, Project Charter Template Process Definition Template , SharePoint User and Admin Guide and Document Template Deliverables Log

confidential

Leader, Business Process Reengineering

Primary Responsibilities: Consulting Assignment

Developed strategy and lead CPSC through the completion of Business Process Reengineering of the company. This included new organizational modeling, job descriptions, business processes, floor plans, key performance indicators, leadership training and change management training.

confidential

Senior Business Analyst/Project Manager- Web Application Development Project

Primary Responsibilities: Consulting Assignment

Completed all PM and BA milestones on time to deliver a very successful web-based application called MSP Navigator to the insurance industry. This included leading JAD sessions, development requirement list, development requirements documents, delivering communication plans, project planning, release strategy and managing JIRA track bugs and issues.

confidential

President

Primary Responsibilities:

FixtoFlip Consulting offers a broad range of consulting services: Leading Business Projects, Managing Process

Improvement, Managing Cloud Application Implementations, Project Manager for IT Solutions, Authoring Business Analysis Documents, Leading Operational Change BPR and Developing Website SEO or PPC Strategies.

confidential

Customer Data Manager/Manager Software Support Organization

Primary Responsibilities:

• Business Functional Leader BFA to implement Oracle Customer Online OCO and Oracle Inventory/BOM. Team Leader on the customer data migration to map customer information into Oracle.
• Team Leader on the development of a Data Management Strategy and Data Management Process for managing corporate data.
• Managerof Customer Information Management Group resources and processes for keeping Vertex's data clean.Manager of
• Software Support Organization: responsible for budget, renewal management, CSR and TSR staff and CRM solution.
• SharePoint Online JIRA Oracle eBusiness Suite Applix CRM Zendesk CRM DataFlux All Microsoft Applications Data Warehouse Information Security Joomla Dreamweaver SEO Website Development

Member of Chester County Chamber: I truly enjoy connecting with local business owners and other corporate professionals.

Assistant Coach of Coventry Travel Soccer: I love being able to coach my son's team. We both really enjoy soccer and it is fun being involved.

Norchester Wildcats Wrestling:Volunteer to take team pictures and develop the end of year video.