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General Manager Resume Profile

Project Manager

Accomplished and dynamic professional eager to contribute management and operational expertise towards sup-porting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, process improvement, project management and operations management. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Inno-vative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situ-ations, and research information to develop sound and ethical solutions. Enthusiastic individual and an excellent communicator, fluent in Polish, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

  • Organizational Leadership Operations Management Customer Relationship Management Strategic Planning Process Improvement Subcontractors Negotiations and Relationships Re-
  • source Management Allocation Business Development Global Operations E-Commerce Video Surveillance Access Control Wireless RF Communication Tracking
  • IT Service Outsourcing Staff Management Quality Control/Assurance

PROFESSIONAL EXPERIENCE

confidential

General Manager

Coordinated with HelpOnClick.com, localized Live Chat for business service to market in Poland. Provided solution in SaaS Cloud model. Managed sales, marketing, customer relationship and support. Provided quality, and customer service experience that delivers total customer satisfaction. Responded positively and quickly to customer con-cerns. Ensured all employees are trained, motivated and empowered to deliver total customer satisfaction. Imple-mented ZOHO CRM. Localization of entire website, as well as desktop and mobile applications.

confidential

Project Manager

Managed deployment of ninety servers in thirty US and International colocation centers. Built and approved project plans, worked with procurement and vendors to manage logistics and delivery to each location. Worked with coloca-tion centers to arrange proper rack space and all circuits, cross-connects and connectivity. Arranged and managed local smart hands to handle racking, cabling and setup at each location. Managed change process according to ITIL standards. Created and oversaw project timeline and budget. Managed local resources to assure timely setup of all new infrastructure including system and network administration. Reported weekly status updates to sponsor and stakeholders including top management.

confidential

Project Manager

Managed a project team including PMO in delivering IT infrastructure solutions to customers worldwide. Established a team of project managers and resources to deliver quality and high customer satisfaction. Handled projects, which includes building/outsourcing IT infrastructure, data centers and services for BigPharma account. Established and maintained relationship with both new and existing customers. Supported the process of project prioritization, approval and initiation. Supported individual projects by providing advice and guidance regarding project gover-nance, management and benefits realization. IT infrastructure projects included SAN and NAS storage, San switch, Tivoli Storage Manager TSM , BackupExec, WMware virtualization, Disaster recovery solutions, data migration. Working from home office, management of team from several time zones in strong matrix structure customers from around the world, up to 10 open projects at the time.

confidential

confidential

Project Manager - Mine Safety Program

  • Implemented wireless communication and tracking system for several major coal producers in USA. Handled project worth 4M. Defined project tasks and resource requirements. Developed full- scale project plans and facilitated the definition of project scope, goals and deliverables. Monitored and reported on progress of the project. Provided direction and support to project team, ensured quality assurance is implemented.
  • Implemented a multimillion dollar projects related to surveillance, video monitoring for US government agencies, US Military and private corporations both locally, and overseas worth over 2M. Created and maintained project plan that communicates tasks, milestone dates, and status and resource allocation. Coordinated delivery of devel-opment and production releases that meet quality assurance standards. Assisted technical team in design and de-velopment tasks. Assisted test team in creating test plans and testing efforts. Implemented products of Pelco, Dv - tel, Cisco, HP, Lenel, AMAG, Securiton, Bosch, AXIS and others.

confidential

confidential

Project Manager

Implemented various midsize CCTV, IP video security and access control systems in the Washington Metropolitan Area. Reviewed and verified project estimates. Managed project budget and controlled expenses effectively. Rec-ommended new processes where needed to improve quality, cost, or on- time delivery. Developed and implemented recovery plans for off-schedule and unanticipated occurrences. Managed Project Teams and facilitated communica-tion and interaction among the functional representatives.

confidential

confidential

Project Manager, Installation Team Manager

Managed and implemented various midsize CCTV, IP video security and access control systems in Philadelphia re-gion. Coordinated project plans, timing and specifications for successful installation of CCTV, IP video security and access control systems. Monitored multiple and diverse tasks to a successful project completion. Arranged priorities of different functions to maximize project progress and customer satisfaction for high quality installation. Executed assigned projects on time. Demonstrated higher level of operational productivity and product quality.

confidential

Center/Branch Manager

Managed operations for a Franchise school in Bielsko- Biala as part of the global network of the English Language Centers. Oversaw opening of a brand new branch on a new market. Managed rebuilding and furnishing of the school premises, in accordance with EF standards. Created and implemented marketing campaign and oversaw launching of brand. Handled recruitment of personnel and conducted sales staff training. Performed HR functions, managed accounting, marketing, work organization and provided sales support.

confidential

confidential

General Manager-Director

Opened and managed Internet start-up service, which provides online exchange platform for machines, devices and surpluses. Managed financial resources to start the project, and negotiated Venture Capital investment. Prepared Business plans and oversaw launching of project. Designed web platform and managed activities of the company, including supervising over 30 agents throughout the country.

confidential

Director of the Branch

Opened and managed daily operations of the branch. Provided leadership, training and supervision, delegated day-to-day operations. Ensured all established branch goals are achieved. Handled and resolved customer issues and complaints, provided resolution in a timely manner to ensure customer satisfaction. Ensured highest quality service is provided at all time and sales targets are met. KeyHighlight: Top five branch in terms of sales volume and quality, proved by highest customer satisfaction rating.

confidential

confidential

Owner

Owned and operated a small company, which provides full IT services for small and mid-size companies including consulting, networking, hardware/ software delivery and implementation.

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