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Jira Specialist Resume

Reston, VA

SUMMARY

  • A creative and professional team player with 10 + years of experience in Informational Technology and Quality Assurance worked with various clients providing expertise, training, and support on the effective use of HP\Atlassian tools and practices.
  • 10+ years of IT experience in Atlassian JIRA Administration, ALM Tools in analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration.
  • 5+ years of Experience working with AtlassianJIRA management tools, and confluence pages Tools.
  • Leading, planning, and managing documentation projects for product releases.
  • Strong knowledge of Source Control Management, specifically branching, tagging and merging of different code streams (TFS, Git, BitBucket).
  • Experience to administer Software Planner ALM for requirements management.
  • Exposure to SAFe (Scaled Agile Framework) and SCRUM Master Experience.
  • Experience with developing high level Design documents and participating in design reviews.
  • Experience providing training to development teams on how to track, plan and analyze using JIRA.
  • As a Scrum Master developed and followed agile project management plan (Agile Ceremonies).
  • Facilitated build requirements log (product backlog) with cost estimates and priority.
  • Conducted Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
  • Determined the team capacity (velocity) from historical data.
  • Created Work Break down structure (user stories) and corresponding activities (tasks)
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.
  • Monitored the project progress and radiated the information to stake holders.
  • Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
  • Coordinated and participated in weekly estimation meetings to provide high - level estimates (Story Points) for backlog items.
  • Monitor key metrics daily and weekly to gauge team progress (metrics tracked are Velocity, Daily burned hours, Committed vs Delivered velocity, Story and task progress status, Impediments & Defects/Bugs Raised per Sprint).
  • Worked with product owners to prioritize and validate User Stories.
  • Helped team complete tasks successfully and on time and resolved obstacles encountered by team members.
  • Worked with Development teams to remove Impediments.
  • Monitor key metrics daily and weekly to gauge team progress.
  • Managed offshore and onshore teams in different geographical locations.
  • Metrics tracked are Velocity, Daily burned hours, Committed vs Delivered velocity, Story and task progress status, Impediments & Defects/Bugs Raised per Sprint.
PROFESSIONAL EXPERIENCE Confidential, Reston, VA JIRA Specialist Responsibilities:
  • Working with JIRA On AWS Hosted Cloud Environment.
  • Implemented JIRA with lot of plug-ins and other tools that come within the Devops space like Git, Github and GitLab, Bitbucket, Jenkins, Bamboo, ServiceNow etc.
  • JIRA Core is used by Business Teams, JIRA Software is used by Agile teams and JIRA Service Desk is used by the ITSM ( IT service Management teams).
  • We can Perform CAPEX and OPEX type of financial reporting using data in JIRA using plugins like Tempo planner, Hawk Budget.
  • Implemented BIG Picture with JIRA theat can be used as PPM tool.
  • Implemented Aha Integration with JIRA for Product Roadmaps, Product Launches, VWO Integration etc.
  • Implemented Scriptrunner for JIRA.( Field scripting and Customizations ).
  • Implementation of ALM Integrations. JIRA can be integrated with Other ALM tools like CA Agile Central, HP ALM
  • ESB Integrations JIRA can be used for integration with other ESB kind of Architecture tools like ConnectALL and Tasktop to create Value Streams for CIO's .
  • Worked on JIRA Reports that can be used for calculating aggregated values to C-Level Executives.
  • Implemented Swanly for Golive dates for project Rollouts and Baseline creation.
  • AIO Reports, Eazy BI Reports can be Integrated with JIRA.
  • Implemented Zephyr for JIRA can be used for Test Case Creation and Test Management within JIRA.
  • Worked on OKTA -Cloud based IAM (Identity Access Management), SAML SSO, Active Directory, LDAP etc.
  • Defined and documented usage of JIRA within Organizations.
  • Worked with EPMO ( Enterprise Project Management ) teams to recommend and prioritize on various tools that integrate with JIRA.
  • Integration of powerBI and Tableau reports using AIO Reports for pulling out various Project Management Metrics for Product
  • Managers, Release Managers and Project Managers out of JIRA.
  • Created Workflows, Permission Schemes, Notification Schemes, fields, Screen etc. and done lot of Customizations of JIRA Workflows.
Confidential, IL JIRA Specialist Responsibilities:
  • Working with JIRA On AWS Hosted Cloud Environment.
  • Integrating JIRA with other Technologies like GIT, ServiceNow and Rally.
  • Responsible for Creating WebAPI’s
  • Responsible for Setting up System Monitor Reports and Problem Identification and Resolutions.
  • Responsible for planning and Execution of Phase 1 EPMO Processes using JIRA Integrations.
  • Installation of Portfolio Plug-in and various other Plug-ins useful for Agile Teams using JIRA.
  • Troubleshooting issues starting JIRA on AWS cloud Environment.
  • Understands escalation procedures to determine who and when to notify about problems that require more expertise or approval.
  • Responsible for Creating team plans and schedules that span multiple projects and release cycles
  • Develops solutions to address performance issues as well as JIRA application errors
  • Responsible for Correcting production issues within primary field of expertise.
  • Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users.
  • Mentoring the Product Managers, Project Managers and Developers with the JIRA Project level administration
  • LDAP/Active Directory Integration with JIRA (using the Atlassian Crowd and the JIRA User Directories)
  • Day-to-day desktop support of JIRA/Confluence Users and always in the process of learning new things by visiting Atlassian User Forums and browsing through the Atlassian documentation
  • In Fisheye connected it up to the mercurial repository on Bitbucket for overview of source code and also setup Crucible for code review.
  • Integrated Jenkins with JIRA and GIT for the tracking of the issue and continuous integration.
  • Maintained and managed all Production, Staging and Dev AWS servers - installation/upgrade of applications;
  • Provided End- User training on JIRA Suite and documentation.
  • Administered and Implemented CI tools Jenkins and Bamboo for automated builds.
Confidential, IL JIRA Consultant Responsibilities:
  • Created and managed plans using JIRA Portfolio
  • Assigned the appropriate resources to the JIRA Portfolio - Story, Epics
  • Schedule the JIRA Portfolio plans for execution.
  • Installed Crowd on- premise server and configured the SSO for JIRA, Confluence.
  • Configured JIRA Service Desk with Confluence for customers self-service.
  • Used Groovy scripts on Script Runner plugin to write custom scripts for JIRA.
  • Created events, (JEMH) email notification schemes and assigned project roles on JIRA.
  • Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users.
  • Mentoring the Product Managers, Project Managers and Developers with the JIRA Project level administration
  • JIRA GUI Admin level support - bringing in new JIRA Projects, scoping/estimating/roll-out of all new JIRA projects/tasks etc. 30% of this administrative piece is on the JIRA workflow management with a lot of customized automations with Groovy, JavaScript programming
  • Configured the JIRA Service Desks for the following Business Units - Corporate Technology, IT Help Desk, Workplace Services, Sales force Helpdesk, and Vendor Management and Others
  • Evaluated and selected/deployed ALM tools for the various supported tool chains, including JIRA, Bitbucket, Gerrit, Confluence, IBM RTC/Jazz, MS VS/TFS, Requirements.
  • LDAP/Active Directory Integration with JIRA (using the Atlassian Crowd and the JIRA User Directories)
  • Day-to-day desktop support of JIRA/Confluence Users and always in the process of learning new things by visiting Atlassian User Forums and browsing through the Atlassian documentation
  • In Fisheye connected it up to the mercurial repository on Bitbucket for overview of source code and also setup Crucible for code review.
  • Integrated Fisheye/crucible with JIRA and bamboo for the tracking of the issue and continuous integration.
  • Maintained and managed all Production, Staging and Dev Linux servers - installation/upgrade of applications;
  • Provided End- User training on JIRA Suite and documentation.
  • Administered and Implemented CI tools Jenkins and Bamboo for automated builds.
Confidential, TX JIRA Consultant Responsibilities:
  • Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
  • User Management
  • Helping Scrum master across the company to customize JIRA for their requirements.
  • Work closely with stakeholders to successfully complete IT infrastructure projects.
  • Installed and Configured JIRA 7.x on the Data Center Environment for high availability to manage 8500+ Users.
  • Take the overall responsibility for the JIRA configuration and be the go-to person for any JIRA issues, enhancements or best practice question.
  • Developed and followed agile project management plan (Agile Ceremonies).
  • Facilitated build requirements log (product backlog) with cost estimates and priority.
  • Conducted Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
  • As a Srum Master determined the team capacity (velocity) from historical data.
  • Created Work Break down structure (user stories) and corresponding activities (tasks)
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.
  • Monitored the project progress and radiated the information to stake holders.
  • Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
  • Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
  • Monitor key metrics daily and weekly to gauge team progress (metrics tracked are Velocity, Daily burned hours, Committed vs Delivered velocity, Story and task progress status, Impediments & Defects/Bugs Raised per Sprint).
  • Worked with product owners to prioritize and validate User Stories.
  • Helped team complete tasks successfully and on time and resolved obstacles encountered by team members.
  • Worked with Development teams to remove Impediments.
  • Monitor key metrics daily and weekly to gauge team progress.
  • Managed offshore and onshore teams in different geographical locations.
  • Metrics tracked are Velocity, Daily burned hours, Committed vs Delivered velocity, Story and task progress status, Impediments & Defects/Bugs Raised per Sprint.
  • Serve as a technical advisor and the primary implementer for new capabilities in JIRA
  • Create team specific Agile process flow in JIRA to move tasks from one activity to another.
  • Installation and configuration of continuous Integration servers.
  • Create customized dashboards for teams.
  • Developed confluence pages and Integrate the Jira with many add-ins
  • Provide support for the application and infrastructure including troubleshooting, performance tuning.
  • Built templates and dashboards for customized views of the data specific to each group and line of business.
  • Support user issues based on ticketing system.
  • Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
  • Helping Scrum master across the company to customize JIRA for their requirements.
  • Data Management: DB configuration, Site backup, configuration of attachments, Data import and Export.
  • Configuration of email notifications on status change.
  • Configuration for automatic issue creating through mail, customize status etc.
Confidential, San Jose, CA JIRA Administrator Responsibilities:
  • Developing application by customizing fields, permission and workflow.
  • Create customized dashboards for teams.
  • Configure Roles and groups for new project teams
  • Create team specific Agile process flow in JIRA to move tasks from one activity to another.
  • Installation and configuration of continuous Integration servers..
  • Investigated various products from Atlassian JIRA.
  • Integration of Tempo Time Tracking Tools in JIRA.
  • Developing customized workflow for transaction parallel approval.
  • Built templates and dashboards for customized views of the data specific to each group and line of business.
  • As a QC Admin Responsible for Installing, and Configuring QC 10/ ALM 11,11.5,12.x on clustering and load balancing on servers and installing Client components on client machines.
  • Validating weather all the users are properly migrated along with the projects.
  • Created workflows and standardizations for QC and developed processes for changes management
  • Migrated 500 + projects from ALM 11.5 TO ALM 12.x using HP Robot.
  • Quality Center uses LDAP authentication as a login process for QC.
  • Strong experience in setting up LDAP Servers.
  • Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
  • Helping Scrum master across the company to customize JIRA for their requirements.
  • Configuration of email notifications on status change.
  • Configuration for automatic issue creating through mail, customize status etc.
  • Create customized dashboards for teams.
  • Create team specific Agile process flow in JIRA to move tasks from one activity to another.
  • Installation and configuration of continuous Integration servers.
  • Investigated various products from Atlassian JIRA.
  • Integration of Tempo Time Tracking Tools in JIRA.
  • Developing customized workflow for transaction parallel approval.
Confidential, Chicago, IL JIRA Administrator Responsibilities:
  • Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
  • Helping Scrum master across the company to customize JIRA for their requirements.
  • Work closely with stakeholders to successfully complete IT infrastructure projects.
  • Take the overall responsibility for the JIRA configuration and be the go-to person for any JIRA issues, enhancements or best practice question
  • Created and managed plans using JIRA Portfolio
  • Assigned the appropriate resources to the JIRA Portfolio - Story, Epics
  • Schedule the JIRA Portfolio plans for execution.
  • Installed Crowd on- premise server and configured the SSO for JIRA, Confluence.
  • Configured JIRA Service Desk with Confluence for customers self-service.
  • Used Groovy scripts on Script Runner plugin to write custom scripts for JIRA.
  • Created events, (JEMH) email notification schemes and assigned project roles on JIRA.
  • Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users.
  • Mentoring the Product Managers, Project Managers and Developers with the JIRA Project level administration
  • JIRA GUI Admin level support - bringing in new JIRA Projects, scoping/estimating/roll-out of all new JIRA projects/tasks etc. 30% of this administrative piece is on the JIRA workflow management with a lot of customized automations with Groovy, JavaScript programming
  • Configured the JIRA Service Desks for the following Business Units - Corporate Technology, IT Help Desk, Workplace Services, Sales force Helpdesk, and Vendor Management and Others
  • Evaluated and selected/deployed ALM tools for the various supported tool chains, including JIRA, Bitbucket, Gerrit, Confluence, IBM RTC/Jazz, MS VS/TFS, Requirements.
  • LDAP/Active Directory Integration with JIRA (using the Atlassian Crowd and the JIRA User Directories)
  • Day-to-day desktop support of JIRA/Confluence Users and always in the process of learning new things by visiting Atlassian User Forums and browsing through the Atlassian documentation
  • In Fisheye connected it up to the mercurial repository on Bitbucket for overview of source code and also setup Crucible for code review.
  • Integrated Fisheye/crucible with JIRA and bamboo for the tracking of the issue and continuous integration.
  • Maintained and managed all Production, Staging and Dev Linux servers - installation/upgrade of applications;
  • Provided End- User training on JIRA Suite and documentation.
  • Administered and Implemented CI tools Jenkins and Bamboo for automated builds.

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