- Strong team leader with the proven managerial experience/skills to lead multidisciplinary teams and ensure productivity and morale in high-pressure situations successful record of leadership development.
- Professional with practical experience in and a solid understanding of a diverse range of software applications and hardware.
- Demonstrated ability to learn and communicate proprietary software in a limited amount of time. Ability to communicate between users and programmers
- For over ten years, have developed strong leadership skills in the IT profession. My solid understanding of a diverse range of software applications and hardware enables me to manage team design and development and ensure that projects are completed efficiently and in a manner that meets or exceeds a client's expectations. Specialties: Project Management, Project
- Planning Execution, Process Design/Redesign, Change Management, Microsoft Project 2007, Microsoft Project 2010 and Project Server 2007
Sr. Project Manager/ECBU Professional Services
Managed Escalated projects to completion
- Partnership with clients in mutual pursuit of successful project outcomes, with a specific focus on demonstrating alignment of Blackbaud products and services to organizations business challenges
- Development of project plans including strategy definition, resource allocation, timelines and milestones, and contingency planning
- Collaboration across Blackbaud corporate teams to effectively identify and design high-impact solutions
- Management of project implementation methodology and teams, including risk management, staff mentoring and deliverable quality assurance
- Acting as a client advisor, demonstrating deep knowledge of Blackbaud products and industry subject-matter expertise
- Managing retainer relationships with clients and coordinating delivery work to be done by Blackbaud resources to meet the obligations of the retainer contract
- Operations management including technical and project documentation, contract management and reporting
Sr. Project Manager /Public sector
- Managed public sector projects implementing Kronos Workforce Timekeeper, Workforce Attendance Manger, integration solutions with TeleStaff application, and change management.
- Clients to include City of Chesapeake Upgrade and SQL to Oracle conversion, Jefferson County Board of Education New installation Workforce Timekeeper, Leave, and Mobile City of Cleveland move to hosted environment, upgrade, TeleStaff integration, database conversion.
- Proficient with internal systems OpenAir, SharePoint, SOW's, SSLA's, Milestone Billings, and services forecast reporting.
Project Manager/Version 3
- Manage service orders for Version3 product suite of Single Sign-On, Enhanced Authentication EA , Provisioning accounts with Microsoft's ILM/ FIM, custom Provisioning, SharePoint Services, CSIK12 Cloud Email utilizing Live Edu, and CSIK12 Cloud Voice solutions.
- Manage project resources, progress, completion timeframes, change orders, and budgets Prepare project plans and manage projects to completion
Manage resources at helpdesk
- Managed service orders averaging 2 million for Promethean Installations to include Rock Hill School
- District 26 schools 06', 07' 08 Clover School District 9 Schools 06', 07', 08'
- Proven experience as an effective negotiator and problem solver.
- Proven ability to complete projects ahead of schedule and under budget.
- Proficient in handling simultaneous projects and meeting deadlines effectively. Prepared weekly project status reports.
- Analyzed problems and anticipated project needs.
- Prepared and presented project updates to senior management. Handled multiple projects simultaneously and met all deadlines.
- Tracked changes made to the scope of work and made recommendations for required change orders. Exposed too many troubleshooting and problem-solving techniques through active management of
- field operations and constant interaction with diverse client base.
- Order Tracking -Ensure that all hardware and software necessary for efficient and timely engineering services are on-site prior to deployments.
- Primary contact for transition of install phase to maintenance stage, track problems, engage higher level resources to handle complex support issues.
- Improved customer satisfaction by implementing procedures to streamline installation placement agreement, subcontractor checklist, sign offs, and customer survey .
- Managed implementation process after the sale to include -obtain client setup and process, data retrieval, hardware requirements, and printing needs
- Microsoft Suite of Products Excel, Word, Project, Visio, PowerPoint. Access
- Tiger Paw Help desk software Modules Projects, Service Orders, Tasks, and Parts.
Project Leader /Trainer/Instruction
- Deliver practical, hands on instruction, to municipalities, School Districts, Public Library's, County and State Agencies in using software applications designed to meet the needs of governmental organizations that employ fund accounting
- Trained more than 20 clients 1-112 employees in initial training and go live training
- Daily interactions with clients to resolve business needs and requirements, and to solve problems Product specialist to assist in sales calls
- Citrix -app CSI -Fund Accounting program written in FoxPro manual testing, trainer, Citrix create user, copy profiles, remote entry shadow clients
Product Specialist II/Trainer
- Coordinate and execute code testing to assure proper functionality, document system problems, and assist programmers in appropriate detail
- Develop testing procedures and scripts. Manual application testing
- Assist designer in design and configuration according to customer's applications Deliver demos for sales and conference room pilots for customer approval
- Train the Trainer and plant level training
- Implementation, onsite and off, customers Berkline Furniture Distribution Center, Fruit of the Loom Corporation
- UNIX testing a 4GL code -Synapse MRP software via Real Time RF transactions, legacy system files transfers FTP , Telnet, and excel macros
- Tivoli Help Desk software Customer Help Desk software
- Footprints Help Desk software In-house Help Desk software