oftware Tools and Languages

• Summary of Professional Accomplish-ments
• More than 20-years of experience in Information Technology I.T. and more than 16-years of experience in Project / Program Management using varying methods.
• An organized and seasoned team leader experienced in System Development Life Cycle SDLC , Application Lifecycle Management ALM , Agile practices as well as traditional conventional methods, Rapid Application Development RAD , and other methodologies
• An accomplished Business Systems Analyst knowledgeable in business processes, requirements definition, proposal writing, client interaction, project management, change management, and cost management
• A flexible and adaptive Executive and Program/Project Manager with a diverse technical background, strong organizational skills, team building successes, enthusiasm, and drive
• A motivated Software Engineering Manager and Project Manager with a thirst for knowledge and a passion for excellence
• Experience overseeing multiple projects maximizing resource utilization cost containment
• System Development Lifecycle SDLC , Application Lifecycle Management ALM , Earned Value Management EVM , Project Management PrjM , Spiral, Waterfall, Agile, eXtreme Programming XP , SCRUM, Agile Coaching, Feature-Driven Development, SEI, CMMI, PMI, PMP, PMBOK, Customer Relationship Management CRM and Enterprise Resource Planning ERP systems business analysis, systems design, systems architecture Information Technology Infrastructure Library ITIL , infrastructure networks and systems design, operation, and support structured cabling and wiring project planning, requirements definition, specifications writing, software development planning and management, change management, cost and resource management, risk management.
• Microsoft MS Project, MS Visio, MS Access, MS Office Suite, Structured Query Language SQL , MS Visual Basic VB , MS Visual Studio.NET, Object Oriented Concepts and Design, as well as numerous other microcode and assembly languages.
• IT Manager, Manager of Software Development, and Project Manager
• Experienced in managing multiple, concurrent, diverse projects
• Experienced in working with multiple, external organizations in joint projects and efforts involving senior management, stakeholders, clients, technical team members and individual contributors
• Managed and led operational support groups including data center operations
• Managed IT Support teams including Help Desk and Technical Support functions Managed IT Infrastructure design, construction, and operations functions and staff
• Managed IT Application Development Teams including enhancements and customizations Managed multiple large migration and integration projects in various companies
• Managed facilities rehab and refurbishment project with several companies
• Managed web applications development, support, and enhancements in the financial, retail, and membership organization market spaces
• Has held responsibility for budgets including P L , staffing hiring and firing , resource acquisition non-reports, equipment, and other resources in a matrixed organization , team building and career development, facilities operations and maintenance, and other executive and management responsibilities
• Experienced in coordinating decision-making process working with stakeholders and principles
• Business Systems Analyst BSA and Business Systems Engineer BSE
• Has extensive experience in concept capture, discovery facilitation, and requirements definition Is adept at interfacing with technical and non-technical stakeholders at all levels
• Experienced at writing Business Requirements as well as Technical and Functional requirements Has written preliminary and detailed business and functional technical specifications
• Managed and led numerous system re-engineering and re-design projects with cross-functional teams including multiple team, multiple location coordination projects
• Extensive experience in analyzing and evaluation of vendor proposals, products, and services

Experiences

• Participated in strategic planning including experience in the lead role
• Experience in preparing and making presentations to individuals, small and large groups
• Contributed to managing requirements compliance QA function for several government projects Has written many reports and recommendations including business process analysis, supporting
• systems, and documented potential solutions and options
• Software Designer, Systems and Data Architect, Developer, and Programmer
• Experienced using a number of different text and visually oriented documentation tools
• Intimate familiarity with the Microsoft Office family of products including MS Access and Visio Very familiar with a number of different variants of SQL Structured Query Language
• Hands-on experience with Microsoft Visual Studio using VB.NET and some C .NET
• Technical Lead and Team Leader on many applications, systems, and facility development projects
• Experienced in the Microsoft environment as well as Unix/Linux environments
• Managed teams utilizing Java, J2EE, C, C , C , and VB.NET tools in development efforts Has broad range of project and development experiences in different industries and markets
• Experiences include development of stand-alone products, integration of acquired systems and data with existing systems and products, and creation of enhancements and new functionality for existing systems and products
• Designed, built, and operated data centers for a number of organizations

Scrum Master Program/Project Manager

• As an Agile Coach, manage and guide multiple Software Development teams on Scrum Process adaptation and compliance in coordination with other Scrum Masters and Corporate policies.
• Guide the transformation into Scrum in coordination with Corporate Program Management.
• Assigned to the Information Technology Department ITD with direct Project Management responsibilities for the big picture overview and coordination of a portfolio of projects including the Shared Application Infrastructure SAI effort
• State Street Corporation, Quincy, MA Completed contract 1/2008 9/2008
• Provided Project Management knowledge and expertise to re-establish control, communications, and improve management of an in motion , major merger transition project for Deskside and Help Desk Support with the Global Infrastructure Services - End User Computing GIS-EUC organization. Managed parts of the merger of a bank acquisition by facilitating conversion/ assimilation of various applications into the State Street operational environment
• MIT Lincoln Laboratory, Lexington, MA Completed contract 7/2006 10/2007
• As Project Manager, led a Team of 4-5 members over a 45-day period a successful collateral equipment audit verifying all primary and ancillary equipment in over 2000 computer systems
• Led reconfiguration project for all computers used by the uniformed Security Staff
• Rewrote and updated various Information Systems Security policy documents to encompass new technologies including embedded cameras, personal data appliances, and cellular telephones
• Assess, provide guidance, and make recommendations where appropriate regarding the impact and influence of new technologies on security policies and practices in MIT Lincoln Laboratory
• Provide general support to the Security Services Department within the Laboratory as needed
• Professional Enterprise Solutions, Inc., Bedford, MA Completed contract 1/2006 6/2006
• Reviewed existing business processes, support systems, operational methods, and recommended changes for enterprise operations and strategic planning including ...
• Changes to business processes, organizational structure, and best practices improvements
• Changes and specific improvements to various Information Technology IT processes o Changes to management practices and processes to minimize risk, improve control,
• and improve business agility and response to change

IT Manager, Software, Applications, Web SAW Team

• Reorganized the Web Team and brought stabilizing practices and standards to the Company Lead the project to separate the development environment from the production environment
• Introduced new concepts, policies, and practices including a Code Library System and Bug Tracking System to improve and manage software quality
• Led projects to re-design legacy products for simplification and update complex code while maintaining the live, functional classic ASP web sites to successfully lower failure rates and shorten durations of encountered failures
• Led modernization effort to migrate and modernize legacy systems to Corporate Portal technologies and introduce Content Management capabilities to the Company
• Managed a project to upgrade the Pivotal CRM system. This was followed by integration of a Permissions database in preparation for potential future migration to Active Directory and Extranet Corporate Portal
• Key player and lead role in the planning and execution of the Office Build Out project. Primary responsible for coordinating all activities with the Architects, Construction Crews, Building Management, Case Goods, Cubicle and Furniture Vendors
• Planned the future projects for Database Redesign and Web Site Redesign involving migration to Microsoft SQL Server 2005 and Microsoft Visual Studio .NET 2005 with Team Foundation Server
• Managed the Systems, Infrastructure, and Networks SIN Team as a secondary responsibility Integrated existing Pivotal CRM system with internal Customer database

IT Consultant Independent

• Focused on HIPAA 837 files submissions processes to simplify, automate, and improve reliability of process improvements to medical electronic billing sub-processes while ensuring compliance
• Designed and implemented a Visual Basic VB6 program to facilitate process automation Converted the VB6 program to VB.NET to facilitate future systems upgrading

IT Manager Application Development Group IT-ADG

• Responsible for managing Application Development Group ADG including budget and staffing
• Reorganized and molded the existing IT-ADG staff into a productive and effective team during first 100 days
• Identified significant risk issues and presented plans to mitigate them
• Systematized Customer Problem Reporting practices and directed the team to effectively stabilize the functional performance of the existing, legacy software products
• Introduced and implemented standardized procedures to manage the Software Change Requests process and handle the submission of new Software Project Requests
• Created and published a customized System Development Life Cycle SDLC for the company Expanded and cross-trained the staff to provide backup and avoid single-point-of-failure problems
• Introduced the firm to Microsoft's .NET technologies. Managed the successful creation of the next generation of a complex, existing, in-house product using Microsoft's Visual Studio .NET
• Led project to integrate existing CRM system with existing Customer Accounts database Embarked on projects to revamp and improve existing, released software applications
• Acquired additional responsibilities with management of the Infrastructure Support Team and support of HQ and two satellite offices

Project / Program Manager Web Integration Group

• Assisted in managing the Bedford Development Center as Deputy Lab Manager to ensured
• R W Chin Chronological Resume Page 3
• continued, reliable operation of various essential support services
• Interfaced with Vendors and Service Providers to contract required services in a timely manner Scheduled and planned maintenance and improvements to company facilities
• Monitored the performance of contracted work to ensure compliance with specified requirements, building and fire codes, and reported on progress and activities to minimize liabilities and risks
• Worked in coordination with Sales Marketing to establish and maintain targeted accounts Contributed to candidate assessment and hiring practices including policy changes
• Wrote and reviewed proposals and bids in pursuit of new and ongoing business
• Formulated effective web and integration project plans to direct efficient and successful execution
• Supervised projects with total values from 75K to 3.5 million and staff sizes from individual contributors up to teams with 12-15 Engineers,. Contractors, and Consultants in multiple locations
• Effectively provided project communications to using multiple mediums: status reports, centralized project website, web and audio conference calls, newsletters, and emails
• Implemented change management methods to control risks, scope creep, and cost overruns Managed projects following the System Development Life Cycle SDLC process
• Corporate J2EE Portals design and customization
• Integration with Knowledge Management, Content and Document Management systems Custom application development and integration with existing Enterprise applications
• Created and managed complete project teams and resources from start through product delivery Motivated and stimulated team thinking to generate synergy and produce superior results
• Principal Programmer Analyst
• Managed, scheduled, and monitored all operational aspects of the Interactive Voice Response IVR telephone order entry systems to ensure reliable operation of customer-accessed systems
• Planned, designed, and implemented modifications for consolidation and relocation of IVR systems from multiple subsidiary locations without any significant disruption of service
• Proposed, designed, and performed consolidation of several, older technology IVR systems into a single platform, single hardware system to simplify maintenance and reduce operational cost
• Designed, created, and executed automation modifications to sustain legacy AS/400 electronic product catalogs to defer costs and provide time to study options for their replacement
• Scheduled, coordinated, and coded maintenance, enhancements and upgrades to software applications and databases to simplify maintenance and upkeep
• Managed, designed, applied remediation and stabilization efforts to update existing in-house developed VB3 and Access 2.0 applications under controlled migration to VB5 and Access 97
• Developed and presented proposals embracing life-cycle analysis, growth capacity, and cost projections for future evolution of the in-house VB3 application to a new environment utilizing 32-bit technology: VB6, SQL Server 6.5, Active Server Pages ASP , Internet Information Server IIS , and Microsoft Transaction Server MTS
• Analyzed and documented critical existing business practices involving multiple legacy and PC-based systems. Presented reports to management using Visio Microsoft Office Suite products

Senior Business Consultant Provided consulting for sales support involving business processes analysis, development of custom integrated solutions emphasizing the use of the company's visual enterprise application integration tool Project Manager Performed systems engineering and generated functional analyses for the client relating to evaluation of custom and Commercial Off-the-Shelf COTS technologies. Key responsibilities included, but were not limited to, custom application software design and implementation hands- Other Previous Professional Experiences on, designed and built using Microsoft products in standalone and integrated applications , business and engineering analysis, cost analysis, contract and requirements compliance and reporting, contractor project performance reporting, materials and services acquisition. Performed and monitored logistics activities and performance relating to program delivery schedules, operational and strategic planning Senior Consultant

• Provided complete engineering services from concept and design through test and implementation. Tasks included production of PC-based software applications and client-server solutions primarily using Microsoft products including Visual Basic, Access, and SQL Server
• Enhanced existing skill set by learning Sybase's PowerBuilder product as a part of the development team on a client/server-based comprehensive manufacturing application

Group Manager

• Analyzed functional processes, developed initiatives, proposals, and specifications using Commercial Off-the-Shelf COTS products and technologies, client/server techniques and methodologies, office automation and software integration, and customized software solutions using Microsoft products like the MS Office Suite, Visual Basic, Access, and SQL Server to improve operating efficiency by simplifying procedures, reducing costs, and improving responsiveness. Contributed as an individual and team member with responsibilities to manage and implement programs and projects, participation in strategic planning and development with the client
• Created enhancements to customized Oracle legacy and Windows PC-based applications, integration of upgrades, migration to new hardware and network configurations, definition and implementation of evolving Standards and Procedures, monitoring and controlling code libraries, improving documentation of software unit integrity testing, and installation verification testing
• Planned and managed implementation a large-scale transition from a legacy operation to a distributed, client-server environment involving more than 7,000 PC's on an upgraded network with more than 60 servers as Group Manager and a technical contributor
• Developed, designed, and built custom solutions for migration of standalone applications to a client/server environment. Streamlined business processes low tech and integrated systems solutions high tech using contemporary rapid prototyping RAD methodologies and traditional System Development Life Cycle SDLC methodologies in an environment evolving from legacy to PC-based client/server
• Managed a staff of five 5 programmers and contractors/subcontractors while establishing methods and standards for design, coding, documentation, and quality assurance
• Led the effort in investigating various commercial off-the-shelf COTS software products and solutions for quality and suitability as the leader of the Help Desk/Work Order Tracking Task Force
• Manager, IT Integration/Senior Engineer
• Managed the Computer Center supporting Digital VAX system
• Recommended, planned, designed, and implemented ink jet labeling technology for production of silicon solar cells to improve overall efficiency and accuracy while reducing production cost
• Recommended, planned, designed, and implemented shared, computer-based daily reports resulting in a significant cost reduction in daily printer paper consumption
• Recommended, planned, designed, and implemented scan/reader technology to increase speed, accuracy, and efficiency in data collection, recording test and production data for specific solar cell production runs and database input for further analysis

Senior Engineering Consultant

• Performed requirements and regulatory compliance reviews and audits on specific portions of a very large government project as part of the Independent Verification and Validation IV V effort with the USAF's PeaceShield Program
• Security
• Professional
• Licenses
• Associations
• Professional
• Community
• Activities,
• Hobbies, and
• Other Interests
• Computer Center Operations Manager CTA Incorporated
• Designed and built the Computer Center supporting Digital VAX system
• The facility was designed and built for classified/unclassified red/black operations capability for standalone and networked use
• Clearance and certification was granted from USAF to operate in red/black modes
• Managed the Computer Center after construction was completed and certification granted
• Manager, Computer Operations Group Yankee Atomic Electric Company
• Designed and built the Computer Center supporting Digital VAX and other computer systems o Managed the Computer Center post co after construction was completed
• Designed and implemented diverse routing and redundant multiplexors muxes / modems with automatic failover to increase reliability
• This was accomplished before de-regulation and through the subsequent break-up of Ma Bell into the Baby Bells as well as follow-on upgrades and enhancements in a maintenance effort after the break-up of Ma Bell including dealing with multiple service providers