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Project Management Analyst Resume Profile

  • Management, User Acceptance Testing, Software Application Development, Database Administration, Support and Process management
  • Highly motivated and results oriented, with strong analytical and problem solving skills
  • Dedicated, with a reputation for going beyond what is required
  • Effective with multi-tasking, including collecting, consolidating, organizing and prioritizing business needs
  • Self-starter, energetic, focused and diplomatic under pressure
  • Possess excellent analytical, communication and interpersonal skills
  • Adept at targeting presentations to match audience composition
  • Proven ability to work in a team environment and independently
  • Discerning regarding the appropriate implementation and use of technology in business processes
  • Excellent knowledge of Software Development Life Cycle SDLC and their variants
  • High facility with communicating ideas in both technical and user-friendly language
  • Knowledge of applicable data privacy laws and practices


  • Meeting Facilitation, Business Process Modeling, Project Management and Estimation,
  • Requirement Engineering, Data Warehousing, Documentation, Information Security,Unified
  • Modeling Language UML , agile methods, XP, Service Oriented Architecture, Identity
  • Management and Provisioning, Enterprise Resource Management, Knowledge Management
  • Areas of Expertise
  • Web Development, Business Analysis, Project Management, Database Administration, Technical
  • Support, Training
  • Apache, Drupal, Photoshop, Dreamweaver, PHP, JSP, HTML, MSSQL/MySQL, WordPress,
  • Microsoft Dynamics CRM, MS Sharepoint, Tomcat, IIS, JQuery, SAP Business Objects, Visio,
  • Synoptix, XML, VOIP
Experience Eastern Nazarene College, Application Support Manager Overview
  • Manage all aspects of ERP
  • Work with users to understand goals, gather requirements, train and provide support pre/post implementation
  • Provide hands-on support with database, system design, windows/web servers, web design/development tools, integration, testing, installation and troubleshooting

Database Administration

  • Administer multiple instances of MSSQL/MySQL DB migrate/upgrade MSSQL/MySQL DB
  • Responsible for installation, configuration, upgrade, security, backup, recovery and performance tuning of all DB instances
  • Design and implement DR and replication strategies for multiple high availability MSSQL/MySQL environments near zero unplanned downtime for production servers
  • Develop logical and physical database schema and data models define database standards
  • Create views, triggers and store procedures

ERP System Administration

  • Administer all modules of Ellucian and OpenCUAS ERP systems: Recruiting, AP/GL/Finance, Financial Aid, Student Accounts, Registrar, Student Life, HR, Alumni, Donor, Online Portals and SAP Business Intelligence
  • Administer 30 Windows Servers
  • Establish separate development, test and production environments and procedures to move code changes
  • Maintain system security and user access to mission critical and confidential data
  • Responsible for maintenance and support of ERP system software and hardware, including release engineering, patch application and rollback
  • Support end users with day-to-day operations, troubleshoot campus-wide as well as individual problems Provide 24x7 coverage

Web Design, Development, Support and Administration

  • Administer, configure and manage Tomcat/Apache/IIS /PHP/MySQL/MSSQL
  • confidential
  • Responsible for visual design of portal from concept to final product.
  • Conduct user research and usability testing assist with concept designs and implementation of prototype
  • Provide UX assistance to refine site's strategy and functionality optimizing user experience
  • Research/Implement LDAP password reset/changes tool
  • Support portal users and troubleshoot issues

Project Management SDLC

  • In-Depth experience in implementation of complex academic ERP systems Ellucian Colleague OPENCUAS
  • Manage full project lifecycle, technical and functional aspects, and deliverables for software and hardware systems development, upgrades, and integration projects
  • Leverage Agile method in complex application systems design and analysis, creating user requirement documents
  • Drive day-to-day prioritization of work operations, projects and scope
  • Evaluate all requests for change, new development or integration
  • Work closely with development team to manage build and deployments to staging and production servers
  • Set up meetings with teams and resolve post production issues

Business Analyst/System Architect

  • Elicit requirements for ERP application from cross functional teams and systems
  • Interface with users, sponsors and other stakeholders to determine evolving needs
  • Generate highest level of system requirements based on users' needs and other constraints, such as cost, staffing resources, and schedule
  • Ensure consistent, complete, correct and operationally defined requirements
  • Interface with developers to resolve problems arising during design or implementation to meet fundamental design concepts and user needs
  • Generate set of UAT together with developers and users to determine high level requirements are met
  • Foster continuous improvement of product ownership leveraging agile processes

Technical Support and Training

  • Take ownership and accountability for case resolution for all modules of ERP and other applications, such as Moodle LMS, online portal, library application, and security management system
  • Adeptly deal with high-pressure, time-sensitive situations
  • Maintain excellent relationship with end-users and vendors
  • Provide end-user instruction and resolution to support issues responsible for escalation procedures while retaining ownership of issues
  • Provide written and in-person end-user training for all users

Data/Reporting Guru

  • High level understanding of organization and how it maps data modeling, data integration and analysis
  • Capitalize on technology to improve effectiveness of institutional research operation
  • Introduced The Common Data Set CDS to consolidate reporting for efficiency and consistency
  • Participate and lead design of functional internal/external reports
  • Serve as key resource for system-wide and campus-level data
  • Work with various vendors utilizing ETL techniques writing complex SQL queries
  • Assist in data migration between ERP's



IT Administration: Converted/migrated multiple sources MS Access/Excel Donor database to MySQL Implemented online CRM to keep track of donors, donations and constituents data using Drupal/CiviCRM Managed front/back/content of website Administered all applications and servers

CFO: Promoted financial transparency through regular financial reports Filed IRS tax return Researched and invested financials in no-risk, interest bearing accounts Transferred funds Managed multiple online accounts

Fund Raising and Publicity Chair: Raised 18,000 average/year Led team of volunteers Organized fundraising campaigns Fostered donor relations

Editor In-Chief: Implemented online e-newsletter switching from traditional PDF newsletters Managed/published monthly newsletter

Board of Directors/Executive Team: Provided vision and leadership serving on board of directors and executive team Recruit volunteers/donors


  • Provided continuity of leadership during personnel transition
  • Designed, developed and maintained college website
  • Responsible for content management and support of website
  • Managed overall architecture issues including: layout, navigation, and user-interface


  • Responsible for system management on day-to-day basis, including application upgrades, general software installations, account management, security, data integrity, and programming changes
  • Managed design, creation, maintenance and support of college ERP system
  • Administered, maintained and supported administrative end users in all modules of ERP
  • Conducted training for all users
  • Participated in systems analysis, design and implementation of ERP and web-based application to provide database expertise to design and develop the system
  • Relay problems/errors and work with application vendor for resolution Communicate necessary changes/updates and assist in implementation
  • Supervised and managed multiple concurrent projects Assume major project management responsibilities


  • Responsible for scheduling, job assignment and periodic training of a team of 12 user consultants
  • Assembled computers, replaced peripherals, logic boards, power supplies, memory, floppy, CD, and hard drives
  • Installed, updated, maintained, analyzed, troubleshoot and repaired computer hardware, software, and network related problems
  • Developed solutions for all aspects of HelpDesk support and served as key member of IT management solutions staff
  • Assisted users in implementation of computing needs by answering computer related questions promptly and courteously
  • Provided technical support by identifying, investigating, and resolving software technical problems
  • Responded and handled client raised tickets using ticket support system
  • Researched, designed, and built IT website using Dreamweaver and Photoshop

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