• Management, User Acceptance Testing, Software Application Development, Database Administration, Support and Process management
• Highly motivated and results oriented, with strong analytical and problem solving skills
• Dedicated, with a reputation for going beyond what is required
• Effective with multi-tasking, including collecting, consolidating, organizing and prioritizing business needs
• Self-starter, energetic, focused and diplomatic under pressure
• Possess excellent analytical, communication and interpersonal skills
• Adept at targeting presentations to match audience composition
• Proven ability to work in a team environment and independently
• Discerning regarding the appropriate implementation and use of technology in business processes
• Excellent knowledge of Software Development Life Cycle SDLC and their variants
• High facility with communicating ideas in both technical and user-friendly language
• Knowledge of applicable data privacy laws and practices

Skills

• Meeting Facilitation, Business Process Modeling, Project Management and Estimation,
• Requirement Engineering, Data Warehousing, Documentation, Information Security,Unified
• Modeling Language UML , agile methods, XP, Service Oriented Architecture, Identity
• Management and Provisioning, Enterprise Resource Management, Knowledge Management
• Areas of Expertise
• Web Development, Business Analysis, Project Management, Database Administration, Technical
• Support, Training

• Apache, Drupal, Photoshop, Dreamweaver, PHP, JSP, HTML, MSSQL/MySQL, WordPress,
• Microsoft Dynamics CRM, MS Sharepoint, Tomcat, IIS, JQuery, SAP Business Objects, Visio,
• Synoptix, XML, VOIP

• Manage all aspects of ERP
• Work with users to understand goals, gather requirements, train and provide support pre/post implementation
• Provide hands-on support with database, system design, windows/web servers, web design/development tools, integration, testing, installation and troubleshooting

Database Administration

• Administer multiple instances of MSSQL/MySQL DB migrate/upgrade MSSQL/MySQL DB
• Responsible for installation, configuration, upgrade, security, backup, recovery and performance tuning of all DB instances
• Design and implement DR and replication strategies for multiple high availability MSSQL/MySQL environments near zero unplanned downtime for production servers
• Develop logical and physical database schema and data models define database standards
• Create views, triggers and store procedures

ERP System Administration

• Administer all modules of Ellucian and OpenCUAS ERP systems: Recruiting, AP/GL/Finance, Financial Aid, Student Accounts, Registrar, Student Life, HR, Alumni, Donor, Online Portals and SAP Business Intelligence
• Administer 30 Windows Servers
• Establish separate development, test and production environments and procedures to move code changes
• Maintain system security and user access to mission critical and confidential data
• Responsible for maintenance and support of ERP system software and hardware, including release engineering, patch application and rollback
• Support end users with day-to-day operations, troubleshoot campus-wide as well as individual problems Provide 24x7 coverage

Web Design, Development, Support and Administration

• Administer, configure and manage Tomcat/Apache/IIS /PHP/MySQL/MSSQL
• confidential
• Responsible for visual design of portal from concept to final product.
• Conduct user research and usability testing assist with concept designs and implementation of prototype
• Provide UX assistance to refine site's strategy and functionality optimizing user experience
• Research/Implement LDAP password reset/changes tool
• Support portal users and troubleshoot issues

Project Management SDLC

• In-Depth experience in implementation of complex academic ERP systems Ellucian Colleague OPENCUAS
• Manage full project lifecycle, technical and functional aspects, and deliverables for software and hardware systems development, upgrades, and integration projects
• Leverage Agile method in complex application systems design and analysis, creating user requirement documents
• Drive day-to-day prioritization of work operations, projects and scope
• Evaluate all requests for change, new development or integration
• Work closely with development team to manage build and deployments to staging and production servers
• Set up meetings with teams and resolve post production issues

Business Analyst/System Architect

• Elicit requirements for ERP application from cross functional teams and systems
• Interface with users, sponsors and other stakeholders to determine evolving needs
• Generate highest level of system requirements based on users' needs and other constraints, such as cost, staffing resources, and schedule
• Ensure consistent, complete, correct and operationally defined requirements
• Interface with developers to resolve problems arising during design or implementation to meet fundamental design concepts and user needs
• Generate set of UAT together with developers and users to determine high level requirements are met
• Foster continuous improvement of product ownership leveraging agile processes

Technical Support and Training

• Take ownership and accountability for case resolution for all modules of ERP and other applications, such as Moodle LMS, online portal, library application, and security management system
• Adeptly deal with high-pressure, time-sensitive situations
• Maintain excellent relationship with end-users and vendors
• Provide end-user instruction and resolution to support issues responsible for escalation procedures while retaining ownership of issues
• Provide written and in-person end-user training for all users

Data/Reporting Guru

• High level understanding of organization and how it maps data modeling, data integration and analysis
• Capitalize on technology to improve effectiveness of institutional research operation
• Introduced The Common Data Set CDS to consolidate reporting for efficiency and consistency
• Participate and lead design of functional internal/external reports
• Serve as key resource for system-wide and campus-level data
• Work with various vendors utilizing ETL techniques writing complex SQL queries
• Assist in data migration between ERP's

confidential

Volunteer

IT Administration: Converted/migrated multiple sources MS Access/Excel Donor database to MySQL Implemented online CRM to keep track of donors, donations and constituents data using Drupal/CiviCRM Managed front/back/content of website Administered all applications and servers

CFO: Promoted financial transparency through regular financial reports Filed IRS tax return Researched and invested financials in no-risk, interest bearing accounts Transferred funds Managed multiple online accounts

Fund Raising and Publicity Chair: Raised 18,000 average/year Led team of volunteers Organized fundraising campaigns Fostered donor relations

Editor In-Chief: Implemented online e-newsletter switching from traditional PDF newsletters Managed/published monthly newsletter

Board of Directors/Executive Team: Provided vision and leadership serving on board of directors and executive team Recruit volunteers/donors

confidential

• Provided continuity of leadership during personnel transition
• Designed, developed and maintained college website
• Responsible for content management and support of website
• Managed overall architecture issues including: layout, navigation, and user-interface

confidential

• Responsible for system management on day-to-day basis, including application upgrades, general software installations, account management, security, data integrity, and programming changes
• Managed design, creation, maintenance and support of college ERP system
• Administered, maintained and supported administrative end users in all modules of ERP
• Conducted training for all users
• Participated in systems analysis, design and implementation of ERP and web-based application to provide database expertise to design and develop the system
• Relay problems/errors and work with application vendor for resolution Communicate necessary changes/updates and assist in implementation
• Supervised and managed multiple concurrent projects Assume major project management responsibilities

confidential

• Responsible for scheduling, job assignment and periodic training of a team of 12 user consultants
• Assembled computers, replaced peripherals, logic boards, power supplies, memory, floppy, CD, and hard drives
• Installed, updated, maintained, analyzed, troubleshoot and repaired computer hardware, software, and network related problems
• Developed solutions for all aspects of HelpDesk support and served as key member of IT management solutions staff
• Assisted users in implementation of computing needs by answering computer related questions promptly and courteously
• Provided technical support by identifying, investigating, and resolving software technical problems
• Responded and handled client raised tickets using ticket support system
• Researched, designed, and built IT website using Dreamweaver and Photoshop