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Project Manager Resume

SUMMARY

  • Certified Scrum Master, ITIL V3 Foundation & Intermediate (Service Operation), PRINCE2 (Foundation and Practitioner), Six Sigma Green Belt - Confidential and ITSM Lead Auditor (ISO 9001:2015, ISO 31000 and ISO20000)
  • Expertise in the area of Process Implementation and Delivery that includes Process Engineering, Definition, Operations, Execution, Compliance, Auditing, Control, Metrics and Measurement as an ITSMConsultant
  • Proficient in planning, managing, executing projects and developing technical resources for greater value addition and increasedmargins
  • Hands on experience in program and project management activities including project scoping, estimation, planning, finalization of technical & functional specifications, resource administration and qualitymanagement
  • Effectively manage service functions and streamline the working standards of operatingsystems

TECHNICAL SKILLS

  • Remedy9.1
  • Service Now System Administrator
  • CA - GlobalServiceDesk
  • Oracle and MSSQL
  • MSVisio & MSProject
  • SIPOC Analysis
  • Fish BoneAnalysis
  • GANTTCharts
  • Pareto Analysis& Root Cause Analysis

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Nashik Smart City Project. Deployed Confidential client site- Nashik
  • Fixing any Issues, Risk and Dependencies in the project
  • Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients
  • Inventory Management,customer demands and analyze risks in the supply chain
  • Positive relationship with clients
  • Ensure project milestone sign-off from customer
  • Manage project finances, payout to Vendor, Invoicing and collection from Customer.
  • Initiating Change Management process wherever necessary
  • Meet project Timelines and deliverables
  • Leading a team of engineers (Network, Data Centre…)
  • Managing team of Software Developers responsible for development of Web Portal, Mobile App and Chatbot
  • Report Weekly, Monthly and Quarterly status to customer and internal stakeholders

Confidential

Deputy Manager

Responsibilities:

  • IT Service Management& Delivery
  • Designing IT Service Desk solution for Remedy tool
  • Perform As-is analysis and provide To-be recommendations based on clients requirements
  • Aligning SLA & OLA as per customer requirement in ITSM tool while keeping scope for improvement
  • End User Support for ITSM queries
  • IT Security, Polices & Regulations Management
  • Transition and Migration Co-ordination
  • Governance, Metrics and reporting
  • Continual Improvements within services
  • Risk Management, updating risk register on a frequent basis
  • Internal audits conducted monthly. Report shared with Senior Management
  • Managing Group IT Projects

Confidential

Solution Lead

Responsibilities:

  • Service Assurance - Process Integration Engineering CoE Team
  • Managed Service Delivery from ITIL v3 perspective in terms of Incident, Problem and Change Management for Confidential &T clients
  • Set-up and migrated large complex client projects from their existing environment to an Confidential &T managed service environment by re-engineering existing operations in accordance to ITIL v3 framework
  • Client list - Macquarie (Australia), Nippon Yusen Kaisha (Japan), Sears Holding (USA), Faurecia (USA), DWSD (Detroit Water and Sewerage Department) (USA) and IBM Goldman Sachs (USA)

Confidential

Senior Software Engineer

Responsibilities:

  • IT Infrastructure & Service Management
  • Service Delivery & Service Assurance
  • Incident, Problem, Change and Service Request Management
  • SLA, OLA & Vendor Management
  • End User Support for ITSM queries
  • IT Security, Polices & Regulations Management
  • Transition and Migration Co-ordination
  • Governance, metrics and reporting
  • Risk Management
  • Internal audits conducted monthly
  • ITIL training delivered to delivery teams monthly
  • Managing group IT projects
  • Induction for new joiners
  • Representing Quality function in Steering Committee Confidential Malaysia
  • Stakeholder Trainings

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