Project Manager Resume

SUMMARY

Certified Scrum Master, ITIL V3 Foundation & Intermediate (Service Operation), PRINCE2 (Foundation and Practitioner), Six Sigma Green Belt - Confidential and ITSM Lead Auditor (ISO 9001:2015, ISO 31000 and ISO20000)
Expertise in the area of Process Implementation and Delivery that includes Process Engineering, Definition, Operations, Execution, Compliance, Auditing, Control, Metrics and Measurement as an ITSMConsultant
Proficient in planning, managing, executing projects and developing technical resources for greater value addition and increasedmargins
Hands on experience in program and project management activities including project scoping, estimation, planning, finalization of technical & functional specifications, resource administration and qualitymanagement
Effectively manage service functions and streamline the working standards of operatingsystems

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Nashik Smart City Project. Deployed Confidential client site- Nashik
Fixing any Issues, Risk and Dependencies in the project
Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients
Inventory Management,customer demands and analyze risks in the supply chain
Positive relationship with clients
Ensure project milestone sign-off from customer
Manage project finances, payout to Vendor, Invoicing and collection from Customer.
Initiating Change Management process wherever necessary
Meet project Timelines and deliverables
Leading a team of engineers (Network, Data Centre…)
Managing team of Software Developers responsible for development of Web Portal, Mobile App and Chatbot
Report Weekly, Monthly and Quarterly status to customer and internal stakeholders

Confidential

Deputy Manager

Responsibilities:

IT Service Management& Delivery
Designing IT Service Desk solution for Remedy tool
Perform As-is analysis and provide To-be recommendations based on clients requirements
Aligning SLA & OLA as per customer requirement in ITSM tool while keeping scope for improvement
End User Support for ITSM queries
IT Security, Polices & Regulations Management
Transition and Migration Co-ordination
Governance, Metrics and reporting
Continual Improvements within services
Risk Management, updating risk register on a frequent basis
Internal audits conducted monthly. Report shared with Senior Management
Managing Group IT Projects

Confidential

Solution Lead

Responsibilities:

Service Assurance - Process Integration Engineering CoE Team
Managed Service Delivery from ITIL v3 perspective in terms of Incident, Problem and Change Management for Confidential &T clients
Set-up and migrated large complex client projects from their existing environment to an Confidential &T managed service environment by re-engineering existing operations in accordance to ITIL v3 framework
Client list - Macquarie (Australia), Nippon Yusen Kaisha (Japan), Sears Holding (USA), Faurecia (USA), DWSD (Detroit Water and Sewerage Department) (USA) and IBM Goldman Sachs (USA)

Confidential

Senior Software Engineer

Responsibilities: