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Program Manager/sr. Technical Project Manager Resume

SUMMARY

  • Accomplished IT Manager and technology leader who has proven to excel in dynamic technical environments, building relationships with internal and external customers.
  • Has a strong background in technical project and program management, and is able to understand customer needs and respond with creative business and technology solutions.
  • Adept at finding the best process for the project whether it’s Agile, Waterfall, or Hybrid. Strong ability to complete projects in time and under budget.
  • Assess risks proactively, and drives process improvement through strong communication and leadership skills.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager/Sr. Technical Project Manager

Responsibilities:

  • Managed the successful technical delivery of the largest Loyalty project in Confidential history which generates over $4 million in gross profit a year
  • Managed the first company project to achieve 99.99% uptime in AWS cloud
  • Managed 5 vendors on the large Loyalty project through strong communication and willingness to collaborate
  • Managed the largest data migration in Maritz Motivation history which consisted of over 1.5 million records of participant data
  • Coach, manage, and lead a team of 25 resources. Resources include Sr. Technical Project Managers, Product Owners, UI and Java Developers, and Quality Assurance Testers
  • Hire, performance manage, and career develop team members to ensure they are aligned with the company's goals and initiatives.
  • Have consistently been able to accurately estimate projects to determine a reliable budget
  • Regularly communicate with executives and provide executive status reports
  • Chosen as the technical project manager for on - boarding the first clients to the new SaaS product
  • Experience with microservices and monolith data architecture
  • One of three Jira administrators who is asked to assess teams’ JIRA workflows and implement new workflows so teams work more efficiently
  • Proactively points out risks to scope, budget, resources, and timeline for custom and SaaS projects
  • Consistently finds ways to mitigate risks
  • Developed and implemented the department SDLC
  • Manage multiple complex technical projects from initiation to release
  • Coach team members to utilize the right process for the project
  • Consistently removes impediments that block team productivity
  • Managed application security scans so products release without vulnerabilities
  • Consistently works with multiple departments to come up with the best solutions to support clients
  • Estimate and manage budgets for multiple projects at one time
  • Tracked project budgets to determine overruns and necessary change control
  • Ensure client expectations are met and manage out of scope tasks
  • Seek process inefficiencies and propose solutions

Confidential

Sr. Project Manager/Business Analyst

Responsibilities:

  • Developed project plans, process flows, and SDLC and that improved releases by approximately 75%
  • Incorporated high priority 3rd party software on time, under budget, and within project scope that generated $2 million in revenue
  • Became the subject matter expert on cancer screening software used in clinical trials
  • Lead efforts in company-wide process improvement including creating a customized Project Plan for on-boarding 3rd party software
  • Identify risks for projects and plan risks responses
  • Develop complex workflows based on how the company will utilize 3rd party software platforms
  • Tested the 3rd party software integration, documented gaps, and wrote requirements for developers to fill the gaps
  • Manage procurement of 3rd party software platforms

Confidential

Business and QA Analyst/Project Manager

Responsibilities:

  • Scrum master for Agile projects.
  • Project manages efforts of QA testing and deploying new product lines that hospitals used to sterilize instruments
  • Sr. Tester responsible for manual and automation testing of new and existing products which improved the quality of the product and client satisfaction
  • Sr. Business Analyst responsible for partnering with external and internal customers to provide customized software solutions to meet their business needs
  • Ensured data was stored properly in order to meet HIPAA compliance
  • Translates customer requirements into technical and business specifications.
  • Project lead for automated testing
  • Led manual and automation testing of multiple product lines
  • Led projects to implement bug tracking, test case, and requirements software
  • QA lead for research and development department
  • On-site customer training of proprietary software
  • Subject matter expert in Seapine TestTrack software
  • Experience in Agile and Waterfall methodologies
  • Experience in writing scenario-based Test Cases
  • Experience in writing use cases

Confidential

Quality Assurance Analyst/Business Analyst

Responsibilities:

  • Sr. Tester responsible for automated performance testing of new and existing products.
  • Conduct Unit Testing, Software Integration Testing, and User Acceptance Testing.
  • Chairman of critical meetings to ensure accuracy of technical specs, as well as to ensure Developers, and Testers are on task and effectively communicating.
  • Recognized as key member of the IT team who drives effective group communication and task efficiency.
  • Extensive use of IBM Rational ClearQuest for software defects and enhancements.
  • ISO 9001:2008 coordinator for the engineering department
  • Create training documents for Enhanced View and trained internal customers.
  • Coordinate software engineer changes and I am involved in Change Control Board meetings.
  • Responsible for Factory and Site Acceptance testing and execution. Demonstrated verification and validation of systems requirements.
  • Track manpower for important engineering projects.
  • Test new software in production environment.

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