SUMMARY

• Accomplished IT Manager and technology leader who has proven to excel in dynamic technical environments, building relationships with internal and external customers.
• Has a strong background in technical project and program management, and is able to understand customer needs and respond with creative business and technology solutions.
• Adept at finding the best process for the project whether it’s Agile, Waterfall, or Hybrid. Strong ability to complete projects in time and under budget.
• Assess risks proactively, and drives process improvement through strong communication and leadership skills.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager/Sr. Technical Project Manager

Responsibilities:

• Managed the successful technical delivery of the largest Loyalty project in Confidential history which generates over $4 million in gross profit a year
• Managed the first company project to achieve 99.99% uptime in AWS cloud
• Managed 5 vendors on the large Loyalty project through strong communication and willingness to collaborate
• Managed the largest data migration in Maritz Motivation history which consisted of over 1.5 million records of participant data
• Coach, manage, and lead a team of 25 resources. Resources include Sr. Technical Project Managers, Product Owners, UI and Java Developers, and Quality Assurance Testers
• Hire, performance manage, and career develop team members to ensure they are aligned with the company's goals and initiatives.
• Have consistently been able to accurately estimate projects to determine a reliable budget
• Regularly communicate with executives and provide executive status reports
• Chosen as the technical project manager for on - boarding the first clients to the new SaaS product
• Experience with microservices and monolith data architecture
• One of three Jira administrators who is asked to assess teams’ JIRA workflows and implement new workflows so teams work more efficiently
• Proactively points out risks to scope, budget, resources, and timeline for custom and SaaS projects
• Consistently finds ways to mitigate risks
• Developed and implemented the department SDLC
• Manage multiple complex technical projects from initiation to release
• Coach team members to utilize the right process for the project
• Consistently removes impediments that block team productivity
• Managed application security scans so products release without vulnerabilities
• Consistently works with multiple departments to come up with the best solutions to support clients
• Estimate and manage budgets for multiple projects at one time
• Tracked project budgets to determine overruns and necessary change control
• Ensure client expectations are met and manage out of scope tasks
• Seek process inefficiencies and propose solutions

Confidential

Sr. Project Manager/Business Analyst

Responsibilities:

• Developed project plans, process flows, and SDLC and that improved releases by approximately 75%
• Incorporated high priority 3rd party software on time, under budget, and within project scope that generated $2 million in revenue
• Became the subject matter expert on cancer screening software used in clinical trials
• Lead efforts in company-wide process improvement including creating a customized Project Plan for on-boarding 3rd party software
• Identify risks for projects and plan risks responses
• Develop complex workflows based on how the company will utilize 3rd party software platforms
• Tested the 3rd party software integration, documented gaps, and wrote requirements for developers to fill the gaps
• Manage procurement of 3rd party software platforms

Confidential

Business and QA Analyst/Project Manager

Responsibilities:

• Scrum master for Agile projects.
• Project manages efforts of QA testing and deploying new product lines that hospitals used to sterilize instruments
• Sr. Tester responsible for manual and automation testing of new and existing products which improved the quality of the product and client satisfaction
• Sr. Business Analyst responsible for partnering with external and internal customers to provide customized software solutions to meet their business needs
• Ensured data was stored properly in order to meet HIPAA compliance
• Translates customer requirements into technical and business specifications.
• Project lead for automated testing
• Led manual and automation testing of multiple product lines
• Led projects to implement bug tracking, test case, and requirements software
• QA lead for research and development department
• On-site customer training of proprietary software
• Subject matter expert in Seapine TestTrack software
• Experience in Agile and Waterfall methodologies
• Experience in writing scenario-based Test Cases
• Experience in writing use cases

Confidential

Quality Assurance Analyst/Business Analyst

Responsibilities:

• Sr. Tester responsible for automated performance testing of new and existing products.
• Conduct Unit Testing, Software Integration Testing, and User Acceptance Testing.
• Chairman of critical meetings to ensure accuracy of technical specs, as well as to ensure Developers, and Testers are on task and effectively communicating.
• Recognized as key member of the IT team who drives effective group communication and task efficiency.
• Extensive use of IBM Rational ClearQuest for software defects and enhancements.
• ISO 9001:2008 coordinator for the engineering department
• Create training documents for Enhanced View and trained internal customers.
• Coordinate software engineer changes and I am involved in Change Control Board meetings.
• Responsible for Factory and Site Acceptance testing and execution. Demonstrated verification and validation of systems requirements.
• Track manpower for important engineering projects.
• Test new software in production environment.