Contractor Implementation Project Manager

Energetic and effective, customer service focused, entrepreneurial, technology professional with over 17 years of combined project and customer service management experience. Acquisition and implementation experience with technology products and services from AT T, Sprint, Qwest, Verizon, Level 3, Microsoft, Cisco, Avaya, Meru, Extreme Networks, and Polycom. Adept in the following areas: Project Management

Network Design and Operations
Customer Service Delivery
IT/Telecom Deployment
Team Leadership and Building
Services/Product Acquisition
MS Office 2010 Suite, Project Server, Salesforce, SharePoint

PROFESSIONAL EXPERIENCE

Contractor Implementation Project Manager

Managed more than 100 projects for the deployment of over 5,000 CDMA wireless event recorders to Waste Management's Nationwide Enterprise Vehicle Fleet.
Collaborated with project teams to plan and execute installation and test/turn-up plans. Coordinated multiple vendors to meet project timelines and customer requirements.
Supported the development of a service catalog to build a knowledge base and document processes.

confidential

Sr. Technology Project Manager

Managed the deployment of more than 5M of voice, data, and video infrastructure projects for single and multi-site enterprise customers.
Prepared proposals, project plans, budgets, schedules, estimates, work orders, SOWs, RFPs, and reports. Ordered network services and ordered/registered Avaya Aura hardware, software, and licenses.

confidential

Contractor Telecom Project Manager

Managed the expansion of existing Avaya IP Office and Partner ACS voice and messaging systems for more than 300 centers in North America.
Coordinated with Telcos, vendors, subcontractors, and center personnel to minimize business impact. Purchased hardware and ordered telecom services.
Prepared project plans, budgets, spreadsheets, work orders, SOWs, and RFPs. Documented escalation procedures and processes.

confidential

Contractor Systems Analyst

Managed and resolved call center wireless porting issues for wireless local number porting systems.
Collaborated with wireless carriers, 3rd party application vendors, system analysts, and programmers, in resolving system issues.
Prepared trend analysis reports for management review.

confidential

Technology Manager

Managed with technology partners the County IT/Telecom operations consisting of more than 100 network sites, 600 business applications, 700 servers, and 15,000 desktop computers.
Managed within budget, schedule, and without negative business impact, the County email system migration from Microsoft Exchange 5.5 to 2000.
Alex Hernandez Page 2
Reviewed and edited more than 600 help desk processes with knowledge engineers and subject matter experts, which resulted in 30 percent reduction in customer service complaints.

confidential

Technical Proposal Manager

Prepared 60M in proposals for the design, deployment, and operation of voice and data networks using satellite, VSAT, WLL, and VOIP technologies.
Achieved 26M contract award as proposal lead increasing company revenues by 25 percent.
Collaborated with engineering, finance, legal, marketing, business development, and operations personnel during the proposal preparation process to develop and deliver winning proposals.
Prepared case studies, web content, technical marketing collateral, strategic operating plans, presentations, and spreadsheets for company customer acquisition and growth initiatives.

confidential

Senior Systems Engineer Interim Government Secret Clearance

Provided project management, technical, and marketing support to the SPAWAR Business Office.
Coordinated with government, military, and contract personnel successful technology VoIP, VPN, network security, and visual display demonstrations to the Navy Command Fleet.

confidential

IT Project Manager

Project managed the infrastructure deployment of corporate voice, data, and video networks.
Achieved 5.5M in savings by managing an AT T to Sprint voice and data network services conversion project for 17 corporate domestic sites.
Achieved over 100K in yearly savings in leased network services by implementing a company-owned fiber-optic communications network SONET and DS3 links .
Collaborated with project team resources in defining requirements, budgets, SLAs, contact terms/conditions, and implementation schedule.
Developed ISO documentation for company IT network disaster recovery initiatives.

confidential

Communications Engineer

Designed voice, data, and video network solutions for city departments.
Project managed the implementation of these solutions and collaborated with resources technicians, Telcos, and vendors to meet project deliverables and customer requirements.
Prepared budgets, schedules, specifications, network documentation, work orders, cost estimates, SOWs, and RFPs.
Purchased network hardware/software, network services, and vendor support services.

PROFESSIONAL DEVELOPMENT

Avaya Aura UC, Data, and CC Design, Avaya University, Online

Extreme Networks Sales ENS and Design Professional EDP , Online

Meru Wireless Sales Specialist WSS

Project Management Professional PMP , PMI

Systems Engineering Management Course, UCSD

Cisco Networking Academy, SDCCD

Linux Web Server Maintenance and Security Program, SDCCD

Qualcomm CDMA University

Engineer-In-Training EIT , State of California

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