Project Manager, Resume, Brooklyn, NY - Hire IT People

SUMMARY:

Dedicated, professional customer service manager wif 15 years of technical and management experience.
Excellent project management and troubleshooting skills.
Proficiency wif all standard business software and hardware.
Excellent written and communication skills.
Comprehensive experience wif both Enterprise and smaller scale environments.
Certified in ITIL Foundations.
Honored in 1998 wif Confidential SuperStar as a Project Manager which was their highest given for outstanding performance.

PROFESSIONAL EXPERIENCE:

Project Manager,

Confidential, Brooklyn, NY

Responsibilities:

Worked on two separate initiatives while at Confidential
Managed a firm wide project for IT Risk to remediate application wif non - compliant versions of java/oracle and an enterprise wide initiative to migrate internal customer from XP to Win7 while moving as many clients as possible to a virtual platform.
Manage all applications to ensure they are packaged for physical and virtual systems.
Responsible for assisting all major internal lines of business wif over 200,000 users wif prioritization, goal setting, establishing timelines and following all requests from start to finish.
Coordinate teh packaging and testing of all applications wif globally based customers and internationally based internal teams.
Migration of all users into proper Active Directory groups to ensure proper application deployment standards via SCCM.
Ensure SLA’s are met by globally disbursed teams and escalating cases as needed while providing regular updates to all stakeholders including requesters and Line of Business senior management.

Service Level Manager,

Confidential, Lake Success, NY

Responsibilities:

Managed a geographically disbursed team supporting over 500 local and 300 remote employees for all software, hardware and remote computing needs including e-mail, VPN, video conferencing, Blackberry and iPhones.
Planned and managed multiple company wide initiatives including migration to Active Directory and Exchange, Asset Management, internal eFaxing, Blackberry and BES upgrades.
Developed, implemented and documented multiple ITIL based policies and procedures for Desktop Support, Purchasing, Change Management, and Network Operations Center. Implemented auditing and approval processes for several departments to ensure SOX compliance.
Originated a Disaster Recovery plan for Technology teams and represented IT on teh DR Coordination Team assisting wif creating and implementing DR failover drills.
Helped to design and monitor SLA and OLA metrics for internal and external customers using BMC Remedy. Conducted incident reviews of impacting events and directed changes based on findings.
Created and Chaired an Infrastructure Change Board to review, approve and schedule all Infrastructure related changes. Developed SDLC for change process.
Established and maintained budget levels while initiating cost saving measures such as Cloud computing and virtualization.
Worked extensively wif Senior Management and Executive Team to make recommendations and strategize on new hardware and software technologies and how best to implement them.
Developed and maintain relationships wif vendors including contract negotiations and evaluating for externally hosted services including conference calling, mobile phone plans and web based collaboration products.

System Specialist/Project Manager,

Confidential, New Hyde Park, NY

Responsibilities:

Managed a 24x7 Production Support team dat provided first and second level support to a diverse Enterprise environment, for a wide range of business functions and their associated applications including eBanking, Credit Card services, Chase Home Finance, and multiple internal banking applications while ensuring all SLA’s were met.
Determine teh need for problem escalation and coordinate teh teams involved wif resolving mission critical, time sensitive issues.
Managed several Confidential initiatives including system upgrades, retail branch renovations and conversion of all check cashing sites.
Worked extensively wif PMO to help prioritize and assign projects as well as providing updates to all stakeholders.
Responsible for scheduling staff of thirty during a six month long Y2K project involving over 600 sites. Assisted wif developing, testing, documenting and staff on Rollout procedures.

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Project Manager, Resume

Brooklyn, NY

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